This session highlights the challenge of retaining training knowledge and the risk of skill decline in advancing careers. It focuses on prevalent communication errors in communication centers and their consequences. By reinforcing fundamental call taking and dispatching concepts, it equips individuals to prevent mistakes, sharpen skills, and enhance workplace communication and efficiency.
Learning Objectives:
Identify three common call-taking failures.
Define three types of negligence that can occur in the communication center.
Recall three potential consequences that may arise due to liability for either the agency or the telecommunicator.
