Discover the transformative power of emotional intelligence (EI) and its application to 9-1-1 work. This session delves into recognizing and regulating your emotions and understanding others', enhancing decision-making, improving relationships, and fostering a supportive work environment. Research shows that exemplary comm centers across the country have higher EI than other centers. Learn the benefits of and how to apply it at your center.
Learning Objectives:
Enhanced Self-awareness: Learners will gain tools to identify and understand their emotional reactions in real-time, allowing for improved self-regulation, reduced stress, and increased resilience during high-pressure situations.
Strengthened Interpersonal Dynamics: Participants will develop techniques to empathize with colleagues and callers, fostering a collaborative and supportive workspace, and improving caller satisfaction.
Informed Decision-making: By integrating EI principles, learners will refine their decision-making processes, leading to quicker, more effective responses, minimizing potential errors, and maximizing positive outcomes in critical situations.
