Executive Director
Cobb County 911
Marietta, Georgia
Melissa is a 33-year veteran currently serving as Executive Director for Cobb County Department of Emergency Communications (DEC E911) in Metro Atlanta, GA - the 160-person ECC is the 2nd largest center in the state. She is also an Adjunct Instructor with APCO International for the last several years and an independent 911 consultant. Her passion is transforming organizational culture, leadership mentoring, and empowering dispatchers to invest in their professional development. Melissa is a recognized 9-1-1 Subject Matter Expert who has presented at various national dispatch conferences around the country, speaking on a variety of leadership principles, and consulting on several industry-related topics. Melissa is a graduate of Marist College (NY) with a BS in Psychology and has completed her MS in Criminal Justice/Public Safety Leadership from Mercer University. She has received the professional designations of both Registered Public-Safety Leader (RPL) and Certified Public Safety Executive (CPE). Melissa also serves on the Board of Directors for the Georgia Association of Public Safety Communications Officials (APCO), has recently been appointed to the IACP National Consortium for Preventing Law Enforcement Suicide, and serves as Board Advisor to the Women in Leadership Program at Georgia College & State University. In addition, Melissa serves as Chair of the APCO Health & Wellness Committee who meet to create standards and instructional material to increase the mental and physical well-being of 9-1-1 professionals.
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The ECC Director's Role in Crisis Level Incidents
Sunday, August 4, 2024
2:30 PM – 3:30 PM