Icon Legend

This session is not in your schedule.

This session is in your schedule. Click again to remove it.

Presentation Icons

Communications Center Management

Wellness in the Emergency Communications Center

Cutting Edge Developments

Cybersecurity for Public Safety Communications

Emergency Preparedness, Response & Situational Awareness

FirstNet: Transforming the Future of Emergency Communications

Frontline Telecommunicator

Leadership Development

NG9-1-1 and Emerging Technologies

Radio and Wireless Communications Technologies

Repeat Session

Back

350 Views

Evaluation ViewAttendees 10

NG9-1-1 and Emerging Technologies

Technology Drives Efficiency

Sunday, August 4, 2024

10:30 AM – 11:30 AM

Location: Orange County Convention Center, W204 A-B

CEU: 1

Main Presenter(s)

WIlliam Karnadi, MPA, CEM, CBCP

Director - Emergency Management and Business Continuity
Syracuse University
Syracuse, New York

Slides

Co-Presenter(s)

Carl Loerzel

Project Manager - Emergency Communications Center
Syracuse University
Andrew Stockton

Coordinator - Emergency Communications Center
Syracuse University

When budget limitation/staffing levels/unforeseen events can place a burden operationally on your communication center at any moment, the use of technology will save the day. Technology, when used properly, can increase situational awareness, improve efficiency, and drive accountability. In our case, technology reduced 60,000+ phone calls annually to our center.

Learning Objectives:

At the end of this session, participants will learn to identify bottlenecks in their operation
At the end of this session, participants will identify what processes in their own center that can be done more efficiently using technology.
At the end of this session, participants will learn how to utilize data to drive efficiency.