Every type A overachiever who takes pride in their work wants to get better at their craft. The problem is, after completing the initial training period many 9-1-1 pros aren’t given the training or feedback that would help them do so. This session will equip you with techniques to provide constructive, clear and actionable feedback. Learn how to inspire excellence, foster professional growth and elevate team dynamics.
Learning Objectives:
Precision in Feedback Delivery: Participants will understand the art of crafting and conveying feedback that's specific, actionable, and solution-oriented, enabling them to address performance gaps effectively and boost team competency.
Empowerment Through Constructive Critique: Learners will gain the perspective and tools to frame feedback as a tool for empowerment, nurturing a culture where dispatchers view feedback as an opportunity for growth, skill enhancement, and career advancement.
Building Resilient & Open Communication Channels: Attendees will understand the dynamics of feedback reception, learning strategies to ensure their feedback is received positively and acted upon, fostering a work environment characterized by mutual respect, open dialogue, and continuous improvement.
