This presentation explores the vital role of AI-driven two-way translation technology in revolutionizing emergency communication, particularly in 9-1-1 centers. It introduces the fundamentals of two-way translation and its transformative benefits for PSAPs, detailing features like real-time voice and text translation. Through a compelling case study from a successful implementation at a 911 PSAP, it highlights operational improvements and positive outcomes for both dispatchers and callers. Attendees will gain valuable insights into the significance of two-way translation technology and practical strategies for its integration, emphasizing its crucial role in overcoming language barriers in critical situations.
