This class will explore techniques for managing conflicts that may arise among co-workers and other personnel within the radio room. We will discuss the different types of conflicts that may occur, as well as the various types of employees involved. Additionally, we will provide strategies for effectively handling and managing conflicts within the agency, ensuring that a harmonious and productive work environment is maintained for all.
Learning Objectives:
At the culmination of this session, participants will be able to Identify the four benefits of workplace communication.
At the culmination of this session, participants will be able to identify the six common causes of workplace conflict.
At the culmination of this session, participants will be able to list ways to resolve workplace conflict.
