Involuntary mental and physical changes activate during critical incidents because the human brain cannot differentiate between actual danger and high-stress scenarios without immediate physical peril.
Dispatchers can learn to overcome the hormonal cocktail using five steps, called L.E.A.R.N, which helps in making correct choices for public safety professionals. This presentation teaches how to overcome impediments, increase confidence and lessen emotional impact by understanding the human stress response.
Learning Objectives:
Uncover the myth that even tough people, like the police and military, cannot avoid involuntary physical and mental responses to high stress.
Discover how to stay calm in both in-person life-and-death situations and while working in a 911 center.
Reveal the number 1 reason why you're more likely to overcome decision paralysis and what actions to take when faced with extreme mental and emotional strain.