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Communications Center Management
Communications Center Management
Wellness in the Emergency Communications Center
Wellness in the Emergency Communications Center
Cutting Edge Developments
Cutting Edge Developments
Cybersecurity for Public Safety Communications
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
Emergency Preparedness, Response & Situational Awareness
FirstNet: Transforming the Future of Emergency Communications
FirstNet: Transforming the Future of Emergency Communications
Frontline Telecommunicator
Frontline Telecommunicator
Leadership Development
Leadership Development
NG9-1-1 and Emerging Technologies
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Radio and Wireless Communications Technologies
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Repeat Session
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Evaluation ViewAttendees 59

Communications Center Management

Fully Staffed: New Ways We Approach Hiring & Training

Sunday, August 4, 2024
10:30 AM – 11:30 AM  
Location: Orange County Convention Center, W304 E-H
CEU: 1
Communications Center Management
Our center was facing staffing challenges, as many ECCs do. Due to a variety of factors, including attrition, we needed to urgently hire qualified personnel, and get them working on the floor to ease the workload of our critically overworked dispatchers. We re-evaluated and revamped our hiring process, took a completely new approach to training our new hires, and are now fully staffed.

Learning Objectives:

  • At the end of this session, participants will be able to review their own current hiring and training practices and evaluate areas that can be improved upon or changed in order to increase their staffing.
  • By openly discussing successes that are being had regarding staffing and training, it opens minds to new ways of thinking when leaders are creating future hiring and training practices.
  • This course will provide a successful framework to take back to their own Center for consideration.