NG9-1-1 has ushered in new capabilities to emergency communications centers (ECCs) with little focus on cutting edge technologies like artificial intelligence (AI)/machine learning (ML). It’s time to start talking about what is next in 9-1-1: achieving and improving both operational excellence and efficiency. Discover how these tools can enhance and optimize your day-to-day efforts throughout the call center.
Learning Objectives:
What capabilities are on the AI/ML horizon.
How to implement small incremental changes with tangible effects.
