Discover how increased requests for language interpretation are slowing down call processing (with statistics). Identify how AI and machine learning are driving technological advancements in language detection and translation. Learn how ECCs can leverage this technology to assist in quicker call processing, as well as create seamless communication with non-English speaking or non-verbal callers without on-premise hardware or huge implementation projects.
Learning Objectives:
Discover how increased requests for language interpretation are slowing down call processing (with statistics)
Identify how AI and Machine Learning are driving technological advancements in language detection and translation.
Learn how ECCs can leverage this technology to assist in quicker call processing, as well as create seamless communication with non-English speaking or non-verbal callers without on-premise hardware or huge implementation projects
