Dispatch Supervisor
Sacramento Regional Fire/EMS Communications Center
Sacramento, California
Katherine Shelton, ENP, EID has 5 years as a front-line Dispatch Supervisor and 8 years as a front-line Dispatcher at SRFECC, a regionally consolidated secondary PSAP that provides Fire/EMS dispatch for 10 departments. Katherine was promoted in October 2020, during the midst of the worst of the COVID pandemic, and alongside two parallel crises: severe workplace culture concerns and staffing shortages. While she has faced distinct challenges as a front-line leader, she has always aimed to encourage positivity and to foster a culture of problem-solving. As her career continues with SRFECC, Katherine hopes to help cultivate positive change at our center and industry-wide while maintaining her personal goals of always being fair, kind, and humble. Fun fact: Katherine has two horses and competes in the carriage driving sport of Combined Driving.
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Fully Staffed: New Ways We Approach Hiring & Training
Sunday, August 4, 2024
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Fully Staffed: New Ways We Approach Hiring & Training
Sunday, August 4, 2024
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