Director of Communicaions Center and 9-1-1 Services
Association of Public-Safety Communications Officials (APCO) International, Inc.
Daytona Beach, Florida
Crystal Lawrence joined the APCO Communications Center and 9-1-1 Services (CC9S) staff in 2011 and currently serves as Director of the CC9S department. In this capacity, Crystal supports an amazing team dedicated to APCO Standards Development, the Agency Training Program Certification (ATPC), APCO Consulting Services (ACS), APCO Project RETAINS Staffing Toolkit, Automated Secure Alarm Protocol (ASAP), Cybersecurity Training and NG 9-1-1 Initiatives. She began her public safety journey in 1996 and prior to joining APCO worked in two Emergency Communications Centers in Wake County, North Carolina, holding positions from Telecommunicator to Director. Crystal has a Batchelor of Arts degree in Criminal Justice from North Carolina Wesleyan College and is a certified Paramedic.
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