Director of Engagement
Patrick Botz has been a key figure in the public safety industry for close to two decades, serving in a variety of operational, consultant and managerial roles. As Director of Engagement at NICE Public Safety, he focuses on the mission-critical aspects of analyzing and improving 9-1-1 communications, quality assurance and operational performance. Patrick is a highly-acclaimed speaker and author of the book ‘The High Performing PSAP: Best Practices for NG9-1-1 Recording and Quality Assurance.’ His thought leadership articles have been published in APCO Public Safety Communications Magazine, NENA’s The Call Magazine, and MissionCritical Communications. Patrick holds an MBA from Pepperdine University and a BSE in Engineering from Arizona State University.
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Boosting 9-1-1 Staff Performance, Retention and Mental Health
Tuesday, August 6, 2024
1:30 PM – 2:30 PM