Public Safety Dispatcher II
Emergency Communications Department
Rochester, New York
Charles is a dedicated Public Safety professional, who began his career in 1998 as an EMT for a volunteer ambulance company in New York. Shortly after he started with the Rochester Emergency Communications Department. There he has significantly influenced training programs for new hires and existing staff. Charles's roles have included classroom instructor and Communications Training Officer (CTO), developing comprehensive training for all positions in the center.
Known for his passion for teaching, Charles thrives in both live and online educational settings. He is committed to the philosophy that his students should surpass his own achievements, fostering a training environment that emphasizes collaboration and high standards of professionalism.
Additionally, Charles is a certified Master Instructor with the New York State Municipal Police Training Council. In this capacity, he trains police officers and recruits in effective communication techniques and certifies new instructors, ensuring they are equipped to uphold and advance public safety standards.
Charles’s dedication to public safety and education makes him a valued leader and mentor in the field, continually driving excellence in emergency communications and response.
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Artificial Intelligence for Training
Wednesday, August 7, 2024
10:00 AM – 11:00 AM