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Communications Center Management
Wellness in the Emergency Communications Center
Cutting Edge Developments
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
FirstNet: Transforming the Future of Emergency Communications
Frontline Telecommunicator
Leadership Development
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Repeat Session
Full Schedule
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Wed, Aug 7
Full Schedule
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Tuesday, August 6, 2024
7:00 AM – 4:30 PM
Registration & Member Voting
7:00 AM – 4:30 PM
Registration & Member Voting
Location: Orange County Convention Center, West A/B Lobby, Level 1
Sponsored By
8:00 AM – 10:00 AM
Distinguished Achievers Breakfast
8:00 AM – 10:00 AM
Distinguished Achievers Breakfast
Location: Orange County Convention Center, Valencia Ballroom
Keynote Speaker:
Anthony Robles
Sponsored By
CEU: 1
8:00 AM – 12:00 PM
APCO Store
8:00 AM – 12:00 PM
APCO Store
Location: Orange County Convention Center, West A/B Lobby, Level 2
8:00 AM – 5:00 PM
NRPC CAPRAD Technical Seminar
8:00 AM – 5:00 PM
NRPC CAPRAD Technical Seminar
Location: Orange County Convention Center, W312 B-C
8:00 AM – 5:00 PM
Quiet Room
8:00 AM – 5:00 PM
Quiet Room
Location: Orange County Convention Center, W306 A
Sponsored By
10:00 AM – 10:20 AM
Mindful Meditation Session
10:00 AM – 10:20 AM
Mindful Meditation Session
Location: Orange County Convention Center, W308
Sponsored By
10:00 AM – 11:00 AM
Keynote Meet & Greet with Anthony Robles
10:00 AM – 11:00 AM
Keynote Meet & Greet with Anthony Robles
Location: Exhibit Hall 1139
10:15 AM – 3:30 PM
Large ECC Directors Roundtable (Invitation Only)
10:15 AM – 3:30 PM
Large ECC Directors Roundtable (Invitation Only)
Location: Rosen Centre, Salon 9-10
10:15 AM – 3:30 PM
Medium ECC Directors Roundtable (Invitation Only)
10:15 AM – 3:30 PM
Medium ECC Directors Roundtable (Invitation Only)
Location: Rosen Centre, Salon 3-4
10:15 AM – 3:30 PM
Small ECC Directors Roundtable (Invitation Only)
10:15 AM – 3:30 PM
Small ECC Directors Roundtable (Invitation Only)
Location: Rosen Centre, Salon 1-2
10:30 AM – 10:50 AM
Mindful Meditation Session
10:30 AM – 10:50 AM
Mindful Meditation Session
Location: Orange County Convention Center, W308
Sponsored By
10:30 AM – 11:00 AM
Technological Advances for Emergency Preparedness, Response and Situational Awareness
10:30 AM – 11:00 AM
Technological Advances for Emergency Preparedness, Response and Situational Awareness
Location: Exhibit Hall 444
Main Presenter:
Lashinda Stair
– Motorola Solutions
Co-Presenter:
Alan Melvin
– Motorola Solutions
Presentation Theater
10:30 AM – 11:15 AM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
10:30 AM – 11:15 AM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
Location: Exhibit Hall 400
10:30 AM – 11:30 AM
APCO IntelliComm Live Demo
10:30 AM – 11:30 AM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
10:30 AM – 11:30 AM
Rising to the Top: Successful Promotions
10:30 AM – 11:30 AM
Rising to the Top: Successful Promotions
Location: Exhibit Hall 2139
Main Presenter:
Aimee Jarrell
– APCO International
Career Advancement Center
CEU: 1
11:00 AM – 11:20 AM
Chair Yoga Session
11:00 AM – 11:20 AM
Chair Yoga Session
Location: Orange County Convention Center, W308
Sponsored By
11:15 AM – 11:45 AM
Migrating to the Cloud – Benefits to Public Safety
11:15 AM – 11:45 AM
Migrating to the Cloud – Benefits to Public Safety
Location: Exhibit Hall 444
Main Presenter:
Jimmy Lichtenstein
– AT&T
Presentation Theater
11:30 AM – 11:50 AM
Chair Yoga Session
11:30 AM – 11:50 AM
Chair Yoga Session
Location: Orange County Convention Center, W308
Sponsored By
11:30 AM – 12:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
11:30 AM – 12:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
Location: Exhibit Hall 400
11:30 AM – 12:30 PM
APCO IntelliComm Live Demo
11:30 AM – 12:30 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
11:45 AM – 12:45 PM
Introspection: Self-Reflection and Development
11:45 AM – 12:45 PM
Introspection: Self-Reflection and Development
Location: Exhibit Hall 2139
Main Presenter:
Jesse Martin, KAI-MP
– Harrisonburg-Rockingham ECC
Career Advancement Center
CEU: 1
12:00 PM – 12:20 PM
Sound Bath Session
12:00 PM – 12:20 PM
Sound Bath Session
Location: Orange County Convention Center, W308
Sponsored By
12:00 PM – 12:30 PM
Using Artificial Intelligence, Applications and What’s Next
12:00 PM – 12:30 PM
Using Artificial Intelligence, Applications and What’s Next
Location: Exhibit Hall 444
Presenter:
John Persano
– Amazon Web Services
Presenter:
Doug Gartner
– Amazon Web Services
Presentation Theater
12:00 PM – 1:00 PM
Free Institute Online Course Drawing
12:00 PM – 1:00 PM
Free Institute Online Course Drawing
Location: Exhibit Hall 1139
12:00 PM – 1:30 PM
Past Presidents and Life Members Luncheon (Invitation Only)
12:00 PM – 1:30 PM
Past Presidents and Life Members Luncheon (Invitation Only)
Location: Rosen Centre, Everglades Restaurant
12:30 PM – 12:50 PM
Sound Bath Session
12:30 PM – 12:50 PM
Sound Bath Session
Location: Orange County Convention Center, W308
Sponsored By
12:30 PM – 1:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
12:30 PM – 1:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
Location: Exhibit Hall 400
12:30 PM – 4:00 PM
Reminiscing with History Makers Interviews
12:30 PM – 4:00 PM
Reminiscing with History Makers Interviews
Location: Rosen Centre, Salon 5
12:45 PM – 1:15 PM
911-Initiated AED Response
12:45 PM – 1:15 PM
911-Initiated AED Response
Location: Exhibit Hall 444
Presenter:
Richard Price, MPA
– PulsePoint Foundation
Presentation Theater
1:00 PM – 2:00 PM
APCO IntelliComm Live Demo
1:00 PM – 2:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
1:00 PM – 2:00 PM
FREE AFC Licensing Services Drawing
1:00 PM – 2:00 PM
FREE AFC Licensing Services Drawing
Location: Exhibit Hall 1139
1:00 PM – 2:00 PM
It's Not Communication If You're the Only One Talking
1:00 PM – 2:00 PM
It's Not Communication If You're the Only One Talking
Location: Exhibit Hall 2139
Main Presenter:
Kevin D. Neal
Career Advancement Center
CEU: 1
1:00 PM – 2:00 PM
Tennessee Chapter Meeting
1:00 PM – 2:00 PM
Tennessee Chapter Meeting
Location: Orange County Convention Center, W307 C-D
1:00 PM – 3:00 PM
APCO Adjunct Interviews (Invitation Only)
1:00 PM – 3:00 PM
APCO Adjunct Interviews (Invitation Only)
Location: Rosen Centre, Salon 13
1:00 PM – 3:00 PM
ECC Tour: Orlando Operations Center Tour
1:00 PM – 3:00 PM
ECC Tour: Orlando Operations Center Tour
Location: Orange County Convention Center, West A/B Lobby, Level 1
1:30 PM – 2:00 PM
It’s the End of the NG9-1-1 World as We Know It
1:30 PM – 2:00 PM
It’s the End of the NG9-1-1 World as We Know It
Location: Exhibit Hall 444
Main Presenter:
Jared Hertzler, ENP
– Comtech
Presentation Theater
1:30 PM – 2:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
1:30 PM – 2:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
Location: Exhibit Hall 400
1:30 PM – 2:30 PM
9-1-1 Where’s the Emergency?
1:30 PM – 2:30 PM
9-1-1 Where’s the Emergency?
Location: Orange County Convention Center, W204 A-B
Main Presenter:
Penny Willoughby
– what3words
Co-Presenter:
Nikki McGraw
– Kennesaw Acworth 911
Co-Presenter:
Scott Warner, GISP, FPEM
– Baldwin County 9-1-1
Co-Presenter:
Bradley Myers
– Bradenton Police Department
NG9-1-1 and Emerging Technologies
CEU: 1
1:30 PM – 2:30 PM
Beyond Thank You: Expressing Appreciation at Work
1:30 PM – 2:30 PM
Beyond Thank You: Expressing Appreciation at Work
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Stephen J. Johnson, MA
– Cambridge Emergency Communications
Leadership Development
CEU: 1
1:30 PM – 2:30 PM
Boosting 9-1-1 Staff Performance, Retention and Mental Health
1:30 PM – 2:30 PM
Boosting 9-1-1 Staff Performance, Retention and Mental Health
Location: Orange County Convention Center, W308
Main Presenter:
Patrick Botz
Co-Presenter:
Michele Surdam, ENP
– Prince William County Government Department of Public Safety Communications
Co-Presenter:
Sonny Saxton, EMT-P, ENP
– Charlottesville-UVA-Albemarle County Emergency Communications Center
Co-Presenter:
Kari Morrissey
– Anoka County Emergency Communications Center – 911
Co-Presenter:
Maureen Dieckmann
– Moetivations Inc
Wellness in the Emergency Communication Center
CEU: 1
1:30 PM – 2:30 PM
Can You Really Change a 30-Year-Old Culture?
1:30 PM – 2:30 PM
Can You Really Change a 30-Year-Old Culture?
Location: Orange County Convention Center, W205 A-B
Main Presenter:
Kimberly A. Miller, Ph.D. and 20+ years in public safety
– Kimberly A. Miller & Associates, LLC
Co-Presenter:
Vivian C. Gonzalez, BA, POST Certified Academy Intermediate Instructor
– San Jose Police Department
Co-Presenter:
Jennifer Hern, CMCP
– San Jose Police Department
Communications Center Management- Repeat Session
CEU: 1
1:30 PM – 2:30 PM
Chester County, PA, Manhunt/Escaped Prisoner D. Cavalcante
1:30 PM – 2:30 PM
Chester County, PA, Manhunt/Escaped Prisoner D. Cavalcante
Location: Orange County Convention Center, W209
Main Presenter:
Jason Suydam
– Chester County Sheriff's Office Chester County Department of Emergency Services
Co-Presenter:
Justin McClure
– County of Chester
Co-Presenter:
William C. Meadowcroft, Jr.
– County of Chester
Co-Presenter:
Warren Messerschmidt
– County of Chester
Emergency Preparedness, Response and Situational Awareness
CEU: 1
1:30 PM – 2:30 PM
Director in Distress: Destigmatizing Mental Health for Leaders
1:30 PM – 2:30 PM
Director in Distress: Destigmatizing Mental Health for Leaders
Location: Orange County Convention Center, W304 E-H
Main Presenter:
Renee Thornton
Co-Presenter:
Tanya Dillon
– RCMP
Communications Center Management
CEU: 1
1:30 PM – 2:30 PM
FirstNet in Our Schools
1:30 PM – 2:30 PM
FirstNet in Our Schools
Location: Orange County Convention Center, W203 B-C
Main Presenter:
Gerald Risner
– First Responder Network Authority
Co-Presenter:
Jason Stoddard
– Charles County Public Schools (MD)
Co-Presenter:
Jason Helman
– University of Tennessee
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
1:30 PM – 2:30 PM
I'm in Pursuit!
1:30 PM – 2:30 PM
I'm in Pursuit!
Location: Orange County Convention Center, W206
Main Presenter:
Zachary Dykes, RPL
– Missouri State Highway Patrol
Frontline Telecommunicator
CEU: 1
1:30 PM – 2:30 PM
Implementation of Wellness Practices and Policies
1:30 PM – 2:30 PM
Implementation of Wellness Practices and Policies
Location: Orange County Convention Center. W207 A-B
Main Presenter:
Maggie DeBoard
– Herndon Police Department
Co-Presenter:
Michael Bourke, PhD
– Michael Bourke, Ph.D., PLLC
Cutting Edge Developments
CEU: 1
1:30 PM – 2:30 PM
In the Eye of the Cyber Storm
1:30 PM – 2:30 PM
In the Eye of the Cyber Storm
Location: Orange County Convention Center, W208 B-C
Main Presenter:
Jay Kaine
– Motorola Solutions
Co-Presenter:
Tyler Brodbeck
– Motorola Solutions
Cybersecurity for Public Safety Communications
CEU: 1
1:30 PM – 2:30 PM
What Could Go Wrong? Importance of a Solid Support Contract
1:30 PM – 2:30 PM
What Could Go Wrong? Importance of a Solid Support Contract
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Ramya Doraisamy, MS
– Altairis Technology Partners
Co-Presenter:
Jaime Martinez
– Altairis Technology Partners LLC
Co-Presenter:
Richard Townend
– Altairis Technology Partners LLC
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 2:30 PM
Think Tank: Personal Financial Wellness: Introduction to the Basics
2:00 PM – 2:30 PM
Think Tank: Personal Financial Wellness: Introduction to the Basics
Location: Orange County Convention Center, West C Lobby, Level 2
Main Presenter:
Casey L. Flemings
– Hamilton County 9-1-1 ECD
Think Tank
2:15 PM – 2:45 PM
BKR 9000 + InteropONE = Practical PTT over Broadband
2:15 PM – 2:45 PM
BKR 9000 + InteropONE = Practical PTT over Broadband
Location: Exhibit Hall 444
Main Presenter:
James Teel
– BK Technologies
Presentation Theater
2:15 PM – 3:15 PM
Launching beyond the console
2:15 PM – 3:15 PM
Launching beyond the console
Location: Exhibit Hall 2139
Main Presenter:
Toby Akers, CMCP
– City of Roanoke E911
Career Advancement Center
CEU: 1
2:30 PM – 3:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
2:30 PM – 3:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
Location: Exhibit Hall 400
3:00 PM – 3:30 PM
Modernizing Your PSAP: Next-Generation Emergency Response driven by Mission Critical Networks and Cloud Infrastructure
3:00 PM – 3:30 PM
Modernizing Your PSAP: Next-Generation Emergency Response driven by Mission Critical Networks and Cloud Infrastructure
Location: Exhibit Hall 444
Main Presenter:
Chris Hill
– Carbyne
Co-Presenter:
Scott Agnew
– FirstNet Program at AT&T
Presentation Theater
3:00 PM – 4:00 PM
Active Shooter: Dispatching in the Line of Fire
3:00 PM – 4:00 PM
Active Shooter: Dispatching in the Line of Fire
Location: Orange County Convention Center, W205 A-B
Main Presenter:
Andrea Fox
– WCCCA
Frontline Telecommunicator-Repeat Session
CEU: 1
3:00 PM – 4:00 PM
Alleviating the Health Challenges of Telecommunicators
3:00 PM – 4:00 PM
Alleviating the Health Challenges of Telecommunicators
Location: Orange County Convention Center, W206
Main Presenter:
Peter Goldstein
– Clearchoice Headsets & Technology
Co-Presenter:
Aaron Gitler
– Starkey Headsets
Co-Presenter:
Nicole Lopez
– Salt Lake Valley Emergency Communications Center
Frontline Telecommunicator
CEU: 1
3:00 PM – 4:00 PM
APCO IntelliComm Live Demo
3:00 PM – 4:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
3:00 PM – 4:00 PM
Federal Collaboration in Support of ECC Technologies
3:00 PM – 4:00 PM
Federal Collaboration in Support of ECC Technologies
Location: Orange County Convention Center, W203 B-C
Main Presenter:
Kim Coleman Madsen
– First Responder Network Authority
Co-Presenter:
Brian Tegtmeyer, ENP
– National Highway Transportation Safety Administration
Co-Presenter:
Renee Gordon, MBA, SHRM-CP, CPE, ENP
– Alexandria Department of Emergency and Customer Communications
Co-Presenter:
Jeremy Hill, Retired Fire Captain, CPE
– NTIA, Office of Public Safety Communications
Co-Presenter:
Karima Holmes, RPL
– DHS/CISA
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
3:00 PM – 4:00 PM
Free Institute Online Course Drawing
3:00 PM – 4:00 PM
Free Institute Online Course Drawing
Location: Exhibit Hall 1139
3:00 PM – 4:00 PM
I’m All Wellnessed Out!
3:00 PM – 4:00 PM
I’m All Wellnessed Out!
Location: Orange County Convention Center, W308
Main Presenter:
Maureen Dieckmann
– Moetivations Inc
Wellness in the Emergency Communication Center
CEU: 1
3:00 PM – 4:00 PM
If Disney Ran YourEmergency Communications Center
3:00 PM – 4:00 PM
If Disney Ran YourEmergency Communications Center
Location: Orange County Convention Center, W304 E-H
Main Presenter:
JaCorey Glaude, ENP, RPL, CMCP
Communications Center Management
CEU: 1
3:00 PM – 4:00 PM
Importance of Indoor Mapping Data for Keeping Schools Safe
3:00 PM – 4:00 PM
Importance of Indoor Mapping Data for Keeping Schools Safe
Location: Orange County Convention Center, W209
Main Presenter:
Ed Parkinson
– RapidSOS
Co-Presenter:
Jeff Liebl
– GeoComm
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:00 PM – 4:00 PM
Manage Performance With Feedback: Bring Out the Best
3:00 PM – 4:00 PM
Manage Performance With Feedback: Bring Out the Best
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Adam Timm
– The Healthy Dispatcher
Leadership Development
CEU: 1
3:00 PM – 4:00 PM
Mutual-Aid in Minutes
3:00 PM – 4:00 PM
Mutual-Aid in Minutes
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Brad Steiner
– First Net, Built with AT&T
Radio and Wireless Communications Technologies
CEU: 1
3:00 PM – 4:00 PM
Policy Violations, Compromise, Cyber Attacks, Oh My!
3:00 PM – 4:00 PM
Policy Violations, Compromise, Cyber Attacks, Oh My!
Location: Orange County Convention Center, W208 B-C
Main Presenter:
Mike Hoover
– Parsons IPKeys
Co-Presenter:
Loney Crist
– Parsons IPKeys
Cybersecurity for Public Safety Communications
CEU: 1
3:00 PM – 4:00 PM
Reducing Response Times by Reimagining Technology
3:00 PM – 4:00 PM
Reducing Response Times by Reimagining Technology
Location: Orange County Convention Center, W207 A-B
Main Presenter:
Don Redmond
– BRINC
Cutting Edge Developments
CEU: 1
3:00 PM – 4:00 PM
Sometimes You Need to Go Where Everybody Knows Your Name
3:00 PM – 4:00 PM
Sometimes You Need to Go Where Everybody Knows Your Name
Location: Orange County Convention Center, W204 A-B
Main Presenter:
Brooks Shannon, ENP
– Esri
NG9-1-1 and Emerging Technologies
CEU: 1
4:15 PM – 5:15 PM
Second General Business Session
4:15 PM – 5:15 PM
Second General Business Session
Location: Orange County Convention Center, W311
5:15 PM – 6:00 PM
First & Second Vice President Reception
5:15 PM – 6:00 PM
First & Second Vice President Reception
Location: Orange County Convention Center, W311 Foyer
6:30 PM – 10:00 PM
APCO Block Party!
6:30 PM – 10:00 PM
APCO Block Party!
Location: Universal Studios Florida, Universal Studios Florida
Sponsored By
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