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Communications Center Management
Wellness in the Emergency Communications Center
Cutting Edge Developments
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
FirstNet: Transforming the Future of Emergency Communications
Frontline Telecommunicator
Leadership Development
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Repeat Session
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Monday, August 5, 2024
7:00 AM – 4:30 PM
Registration & Member Voting
7:00 AM – 4:30 PM
Registration & Member Voting
Location: Orange County Convention Center, West A/B Lobby, Level 1
Sponsored By
7:15 AM – 8:15 AM
2024 RPL Graduate Breakfast (Invitation Only)
7:15 AM – 8:15 AM
2024 RPL Graduate Breakfast (Invitation Only)
Location: Rosen Centre, Salon 5-6
Sponsored By
7:30 AM – 8:15 AM
ECC Award Winner Breakfast (Invitation Only)
7:30 AM – 8:15 AM
ECC Award Winner Breakfast (Invitation Only)
Location: Orange County Convention Center, W414 A
8:00 AM – 4:00 PM
APCO Store
8:00 AM – 4:00 PM
APCO Store
Location: Orange County Convention Center, West A/B Lobby, Level 2
8:00 AM – 5:00 PM
AFC Lab (Local Advisors Only)
8:00 AM – 5:00 PM
AFC Lab (Local Advisors Only)
Location: Orange County Convention Center, W312 B-C
Sponsored By
8:00 AM – 5:00 PM
Quiet Room
8:00 AM – 5:00 PM
Quiet Room
Location: Orange County Convention Center, W306 A
Sponsored By
8:30 AM – 10:00 AM
Opening General Session & Keynote Address
8:30 AM – 10:00 AM
Opening General Session & Keynote Address
Location: Orange County Convention Center, Valencia Ballroom
Keynote Speaker:
Scott Kelly
Sponsored By
CEU: 1
10:00 AM – 10:20 AM
Mindful Meditation Session
10:00 AM – 10:20 AM
Mindful Meditation Session
Location: Orange County Convention Center, W308
Sponsored By
10:00 AM – 11:00 AM
Keynote Meet & Greet with Captain Scott Kelly
10:00 AM – 11:00 AM
Keynote Meet & Greet with Captain Scott Kelly
Location: Exhibit Hall 1139
10:00 AM – 11:00 AM
Oklahoma Chapter Meeting
10:00 AM – 11:00 AM
Oklahoma Chapter Meeting
Location: Orange County Convention Center, W307 C-D
10:30 AM – 10:50 AM
Mindful Meditation Session
10:30 AM – 10:50 AM
Mindful Meditation Session
Location: Orange County Convention Center, W308
Sponsored By
10:30 AM – 11:00 AM
Bolstering Resiliency: FirstNet as a Backup to 9-1-1
10:30 AM – 11:00 AM
Bolstering Resiliency: FirstNet as a Backup to 9-1-1
Location: Exhibit Hall 444
Main Presenter:
Mark Titus, MS
– AT&T
Presentation Theater
10:30 AM – 11:15 AM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
10:30 AM – 11:15 AM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
Location: Exhibit Hall 400
10:30 AM – 11:30 AM
How to Lead High Impact Teams
10:30 AM – 11:30 AM
How to Lead High Impact Teams
Location: Exhibit Hall 2139
Main Presenter:
Stephen J. Johnson, MA
– Cambridge Emergency Communications
Career Advancement Center
CEU: 1
11:00 AM – 11:20 AM
Chair Yoga Session
11:00 AM – 11:20 AM
Chair Yoga Session
Location: Orange County Convention Center, W308
Sponsored By
11:00 AM – 12:00 PM
APCO IntelliComm Live Demo
11:00 AM – 12:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
11:15 AM – 11:45 AM
APCO’s Vision for NG9-1-1 and Resources to Help ECCs Prepare
11:15 AM – 11:45 AM
APCO’s Vision for NG9-1-1 and Resources to Help ECCs Prepare
Location: Exhibit Hall 444
Main Presenter:
Jeffrey Cohen
– APCO International
Presentation Theater
11:30 AM – 11:50 AM
Chair Yoga Session
11:30 AM – 11:50 AM
Chair Yoga Session
Location: Orange County Convention Center, W308
Sponsored By
11:30 AM – 12:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
11:30 AM – 12:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
Location: Exhibit Hall 400
11:45 AM – 12:45 PM
Dispatch to Director: Lessons Learned and a Story of Growth
11:45 AM – 12:45 PM
Dispatch to Director: Lessons Learned and a Story of Growth
Location: Exhibit Hall 2139
Main Presenter:
Tamara Bell, CMCP, RPL, CPE
– Southwest Regional Communications Center
Career Advancement Center
CEU: 1
12:00 PM – 12:20 PM
Sound Bath Session
12:00 PM – 12:20 PM
Sound Bath Session
Location: Orange County Convention Center, W308
Sponsored By
12:00 PM – 12:30 PM
Two New Frontiers: The Cellular Space Race and Maritime Response
12:00 PM – 12:30 PM
Two New Frontiers: The Cellular Space Race and Maritime Response
Location: Exhibit Hall 444
Presenter:
Doug Harder
– First Responder Network Authority
Presenter:
Fred Scalera
– AT&T FirstNet
Presenter:
Mohammed Baig
– FirstNet Program at AT&T
Presentation Theater
12:00 PM – 1:00 PM
Free Institute Online Course Drawing
12:00 PM – 1:00 PM
Free Institute Online Course Drawing
Location: Exhibit Hall 1139
12:00 PM – 2:00 PM
AFC Advisor Luncheon (Invitation Only)
12:00 PM – 2:00 PM
AFC Advisor Luncheon (Invitation Only)
Location: The Oceanaire Seafood Room Orlando , Dining Room
Sponsored By
12:30 PM – 12:50 PM
Sound Bath Session
12:30 PM – 12:50 PM
Sound Bath Session
Location: Orange County Convention Center, W308
Sponsored By
12:30 PM – 1:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
12:30 PM – 1:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
Location: Exhibit Hall 400
12:45 PM – 1:15 PM
Verizon Frontline: Delivering on the Promise of 5G
12:45 PM – 1:15 PM
Verizon Frontline: Delivering on the Promise of 5G
Location: Exhibit Hall 444
Main Presenter:
Alex Brosky
Main Presenter:
Jason Buria
Presentation Theater
1:00 PM – 2:00 PM
Illinois Chapter Meeting
1:00 PM – 2:00 PM
Illinois Chapter Meeting
Location: Orange County Convention Center, W307 C-D
1:00 PM – 2:00 PM
Succession Planning: You Should Train Your Replacement
1:00 PM – 2:00 PM
Succession Planning: You Should Train Your Replacement
Location: Exhibit Hall 2139
Main Presenter:
Gigi Smith
– Mission Critical Partners
Career Advancement Center
CEU: 1
1:30 PM – 2:00 PM
Benefits of a Mission Critical LTE network
1:30 PM – 2:00 PM
Benefits of a Mission Critical LTE network
Location: Exhibit Hall 444
Main Presenter:
Rob Butts
– L3Harris Technologies
Co-Presenter:
Captain Brian Screws
– Georgia Department of Public Safety
Co-Presenter:
David Keith
– Southern Linc
Presentation Theater
1:30 PM – 2:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
1:30 PM – 2:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
Location: Exhibit Hall 400
2:00 PM – 2:30 PM
Think Tank: APCO's New Career Instructor Program
2:00 PM – 2:30 PM
Think Tank: APCO's New Career Instructor Program
Location: Orange County Convention Center, West C Lobby, Level 2
Main Presenter:
Timothy Scanlon
– APCO International, Inc.
2:00 PM – 3:00 PM
100 Ways to Show Employees Appreciation
2:00 PM – 3:00 PM
100 Ways to Show Employees Appreciation
Location: Orange County Convention Center, W304 E-H
Main Presenter:
Stephan M. Bunker, BS Criminal Justice, MEd Adult Education
– Maine Fire Protection Commission
Communications Center Management
CEU: 1
2:00 PM – 3:00 PM
A Skyward Shift: Designing PSAPs for Emotional Resilience
2:00 PM – 3:00 PM
A Skyward Shift: Designing PSAPs for Emotional Resilience
Location: Orange County Convention Center, W308
Main Presenter:
David A. Navarrete, MSc, MBA, EDRA CORE
– Sky Factory, Inc.
Wellness in the Emergency Communication Center
CEU: 1
2:00 PM – 3:00 PM
APCO IntelliComm Live Demo
2:00 PM – 3:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
2:00 PM – 3:00 PM
Building a Community of Belonging in the ECC
2:00 PM – 3:00 PM
Building a Community of Belonging in the ECC
Location: Orange County Convention Center, W206
Main Presenter:
Katy Myers, CPE, ENP MSML
– NORCOM
Frontline Telecommunicator
CEU: 1
2:00 PM – 3:00 PM
How Digital Alerts Are Transforming Emergency Response
2:00 PM – 3:00 PM
How Digital Alerts Are Transforming Emergency Response
Location: Orange County Convention Center, W207 A-B
Main Presenter:
Karin Marquez
– RapidSOS
Co-Presenter:
Dick Bauer
– Honeywell
Co-Presenter:
David Rogers
– Raptor Technologies
Cutting Edge Developments
CEU: 1
2:00 PM – 3:00 PM
Is Your PSAP Ready to Embrace Innovation?
2:00 PM – 3:00 PM
Is Your PSAP Ready to Embrace Innovation?
Location: Orange County Convention Center, W204 A-B
Main Presenter:
Chantal Levert
– Motorola Solutions
Co-Presenter:
Travis Jensen
– ADOA - Arizona Strategic Enterprise Technology (ASET) Office
Co-Presenter:
Kim A. Siepert
– Motorola Solutions
Co-Presenter:
Carlton Ray
– Shelby County 911
NG9-1-1 and Emerging Technologies
CEU: 1
2:00 PM – 3:00 PM
Livestreaming Body-Worn Cameras Improves Safety for All
2:00 PM – 3:00 PM
Livestreaming Body-Worn Cameras Improves Safety for All
Location: Orange County Convention Center, W203 B-C
Main Presenter:
Jennifer Harder
– First Responder Network Authority
Co-Presenter:
James Hilles
– Alliance Police Department
Co-Presenter:
Monika Lee
– Daytona Beach Police Department
Co-Presenter:
Cornelia Sigworth
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
2:00 PM – 3:00 PM
Make a Splash! You Can Make a Difference Beyond Your Center!
2:00 PM – 3:00 PM
Make a Splash! You Can Make a Difference Beyond Your Center!
Location: Orange County Convention Center, W205 A-B
Main Presenter:
Zachary Dykes, RPL
– Missouri State Highway Patrol
Co-Presenter:
Trae R. Maeder, RPL, ENP
– Lee County Port Authority
Leadership Development- Repeat Session
CEU: 1
2:00 PM – 3:00 PM
Network Migration of 800 BDAs
2:00 PM – 3:00 PM
Network Migration of 800 BDAs
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Creighton S. Watley, GROL, NICET IB-PSC Tech III, NICET IB-PSC Design, PMP
– Puget Sound Emergency Radio Network
Co-Presenter:
Sean Douglas
– PSERN
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 3:00 PM
Outsourcing Cybersecurity in Public Safety
2:00 PM – 3:00 PM
Outsourcing Cybersecurity in Public Safety
Location: Orange County Convention Center, W208 B-C
Main Presenter:
Jamie Ginn, PhD h. c.
– OTM Cyber
Co-Presenter:
Devin Lukomski
– OTM Cyber
Cybersecurity for Public Safety Communications
CEU: 1
2:00 PM – 3:00 PM
What I Learned About YOUR Center!
2:00 PM – 3:00 PM
What I Learned About YOUR Center!
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Tracy Eldridge, ENP
– On Scene First
Leadership Development
CEU: 1
2:00 PM – 4:00 PM
ECC Tour: Orlando Operations Center Tour
2:00 PM – 4:00 PM
ECC Tour: Orlando Operations Center Tour
Location: Orange County Convention Center, West A/B Lobby, Level 1
2:15 PM – 2:45 PM
Taking 911 Beyond the Call with CentralSquare® Vertex NG911™ Call Handling
2:15 PM – 2:45 PM
Taking 911 Beyond the Call with CentralSquare® Vertex NG911™ Call Handling
Location: Exhibit Hall 444
Main Presenter:
Jordan Witt
– CentralSquare Technologies
Presentation Theater
2:15 PM – 3:15 PM
Key to Success: Essential Early Leadership Development
2:15 PM – 3:15 PM
Key to Success: Essential Early Leadership Development
Location: Exhibit Hall 2139
Main Presenter:
Samantha Johnson, FL APCO Board Member
– Hernando County Sheriff's Office
Career Advancement Center
CEU: 1
2:30 PM – 3:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
2:30 PM – 3:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
Location: Exhibit Hall 400
2:30 PM – 4:00 PM
California Chapter Meeting
2:30 PM – 4:00 PM
California Chapter Meeting
Location: Orange County Convention Center, W307 C-D
3:00 PM – 3:30 PM
Overcoming Language Barriers: AI's Role in Transforming 911 Communication with Translation
3:00 PM – 3:30 PM
Overcoming Language Barriers: AI's Role in Transforming 911 Communication with Translation
Location: Exhibit Hall 444
Main Presenter:
Alex Dizengof
– Carbyne
Presentation Theater
3:00 PM – 4:00 PM
Free AFC Licensing Services Drawing
3:00 PM – 4:00 PM
Free AFC Licensing Services Drawing
Location: Exhibit Hall 1139
3:30 PM – 4:15 PM
K9 Dog Demonstrations - "FL Firefighters Safety & Health Collaborative"
3:30 PM – 4:15 PM
K9 Dog Demonstrations - "FL Firefighters Safety & Health Collaborative"
Location: Exhibit Hall 400
3:30 PM – 4:30 PM
Bridging the Language Gap in 9-1-1 Call Processing
3:30 PM – 4:30 PM
Bridging the Language Gap in 9-1-1 Call Processing
Location: Orange County Convention Center, W207 A-B
Main Presenter:
Christopher Dew, MS ENP
– Convey911
Cutting Edge Developments
CEU: 1
3:30 PM – 4:30 PM
Build, Join or Both? Best Radio System for My Agency
3:30 PM – 4:30 PM
Build, Join or Both? Best Radio System for My Agency
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Brad Barber
– Federal Engineering, Inc.
Co-Presenter:
Rajit Jhaver, MBA
– Federal Engineering, Inc.
Radio and Wireless Communications Technologies
CEU: 1
3:30 PM – 4:30 PM
Can You Really Change a 30-Year-Old Culture?
3:30 PM – 4:30 PM
Can You Really Change a 30-Year-Old Culture?
Location: Orange County Convention Center, W304 E-H
Main Presenter:
Kimberly A. Miller, Ph.D. and 20+ years in public safety
– Kimberly A. Miller & Associates, LLC
Co-Presenter:
Vivian C. Gonzalez, BA, POST Certified Academy Intermediate Instructor
– San Jose Police Department
Co-Presenter:
Jennifer Hern, CMCP
– San Jose Police Department
Communications Center Management
CEU: 1
3:30 PM – 4:30 PM
Complacency Kills
3:30 PM – 4:30 PM
Complacency Kills
Location: Orange County Convention Center, W206
Main Presenter:
Morrissa L. Ahl-Moyer
– North Carolina Center for Missing Persons
Frontline Telecommunicator
CEU: 1
3:30 PM – 4:30 PM
Hurricane Ian & Idalia: FL-TERT & FL-COMU
3:30 PM – 4:30 PM
Hurricane Ian & Idalia: FL-TERT & FL-COMU
Location: Orange County Convention Center, W209
Main Presenter:
Natalia Duran, CPE
– FL-APCO/NENA Chapter
Co-Presenter:
Lisa Cahill
– Marion County Public Safety
Co-Presenter:
Jason Matthews
– Lake County Sheriff | Florida Communications Unit
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM – 4:30 PM
Know Thyself and Others: How to Use Emotional Intelligence
3:30 PM – 4:30 PM
Know Thyself and Others: How to Use Emotional Intelligence
Location: Orange County Convention Center, W205 A-B
Main Presenter:
Adam Timm
– The Healthy Dispatcher
Frontline Telecommunicator-Repeat Session
CEU: 1
3:30 PM – 4:30 PM
Leadering Out Loud
3:30 PM – 4:30 PM
Leadering Out Loud
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Deranecque Sims, ENP, CPE, CMCP
– Memphis Police Emergency Communications Bureau
Leadership Development
CEU: 1
3:30 PM – 4:30 PM
Maui Wildfire Response
3:30 PM – 4:30 PM
Maui Wildfire Response
Location: Orange County Convention Center, W203 B-C
Main Presenter:
Doug Harder
– First Responder Network Authority
Co-Presenter:
Eric Peniata
– City of Riverside Fire Department and California Task Force 6
Co-Presenter:
Kelley Adley
– FirstNet, Built w/ AT&T
Co-Presenter:
Frederick Scalera
– FirstNet Program at AT&T
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
3:30 PM – 4:30 PM
Solving Resource Overload: 9-1-1 Cyber Resource Hub
3:30 PM – 4:30 PM
Solving Resource Overload: 9-1-1 Cyber Resource Hub
Location: Orange County Convention Center, W208 B-C
Main Presenter:
Ryan ford
– Cybersecurity and Infrastructure Security Agency (CISA)
Co-Presenter:
Mark Buchholz
– Washington County Consolidated Communications Agency
Co-Presenter:
Greg Holcomb
– Lake County Public Safety Communications
Cybersecurity for Public Safety Communications
CEU: 1
3:30 PM – 4:30 PM
The 10 Commandments of Leadership
3:30 PM – 4:30 PM
The 10 Commandments of Leadership
Location: Exhibit Hall 2139
Main Presenter:
Anthony N. LaPine, Stanford MBA, MSEE, BSEE
– Hiplink Software
Career Advancement Center
CEU: 1
3:30 PM – 4:30 PM
Undoing the Damage of the Compartmentalization Culture
3:30 PM – 4:30 PM
Undoing the Damage of the Compartmentalization Culture
Location: Orange County Convention Center, W308
Main Presenter:
Shannon Polito, ENP RPL
– Help For the Headset
Wellness in the Emergency Communication Center
CEU: 1
3:30 PM – 4:30 PM
Where Is My Jetpack? A 9-1-1 Telecommunicator's Dream
3:30 PM – 4:30 PM
Where Is My Jetpack? A 9-1-1 Telecommunicator's Dream
Location: Orange County Convention Center, W204 A-B
Main Presenter:
Katy Myers, CPE, ENP MSML
– NORCOM
NG9-1-1 and Emerging Technologies
CEU: 1
3:45 PM – 4:15 PM
Enhancing Emergency Response: The Role of the Connected First Responder
3:45 PM – 4:15 PM
Enhancing Emergency Response: The Role of the Connected First Responder
Location: Exhibit Hall 444
Main Presenter:
Dami Bullock
– RapidDeploy
Presentation Theater
4:00 PM – 5:00 PM
APCO IntelliComm Live Demo
4:00 PM – 5:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
4:00 PM – 5:00 PM
Free Institute Online Course Drawing
4:00 PM – 5:00 PM
Free Institute Online Course Drawing
Location: Exhibit Hall 1139
4:30 PM – 5:00 PM
NG911 Leveraging End-to-End Public Cloud - SaaS
4:30 PM – 5:00 PM
NG911 Leveraging End-to-End Public Cloud - SaaS
Location: Exhibit Hall 444
Main Presenter:
Eric Caddy
– NGA
Presentation Theater
5:00 PM – 6:00 PM
Atlantic Chapter Meeting
5:00 PM – 6:00 PM
Atlantic Chapter Meeting
Location: Orange County Convention Center, W307 C-D
5:30 PM – 7:00 PM
Young Professional Mixer (Invitation Only)
5:30 PM – 7:00 PM
Young Professional Mixer (Invitation Only)
Location: JoJo's ShakeBar, Bar & Side Patio
Sponsored By
7:00 PM – 9:00 PM
IntelliComm Networking Party (invitation only)
7:00 PM – 9:00 PM
IntelliComm Networking Party (invitation only)
Location: Ole'Red Orlando
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