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Communications Center Management
Wellness in the Emergency Communications Center
Cutting Edge Developments
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
FirstNet: Transforming the Future of Emergency Communications
Frontline Telecommunicator
Leadership Development
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Repeat Session
Full Schedule
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Sun, Aug 4
Mon, Aug 5
Tue, Aug 6
Wed, Aug 7
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Sunday, August 4, 2024
7:00 AM – 9:00 PM
5K Run/Walk at APCO 2024
7:00 AM – 9:00 AM
5K Run/Walk at APCO 2024
Location: Hyatt Regency Orlando, Corner of International Drive and Convention Way
Sponsored By
7:30 AM – 5:00 PM
Registration & Member Voting
7:30 AM – 5:00 PM
Registration & Member Voting
Location: Orange County Convention Center, West A/B Lobby, Level 1
Sponsored By
8:00 AM – 11:00 AM
Chapter Leaders Training
8:00 AM – 11:00 AM
Chapter Leaders Training
Location: Orange County Convention Center, W307 C-D
8:00 AM – 11:00 AM
Institute Adcom Meeting
8:00 AM – 11:00 AM
Institute Adcom Meeting
Location: Rosen Centre, Salon 7
8:00 AM – 12:00 PM
AFC Adcom Meeting
8:00 AM – 12:00 PM
AFC Adcom Meeting
Location: Rosen Centre, Salon 8
8:00 AM – 12:00 PM
APCO Editorial Committee Meeting
8:00 AM – 12:00 PM
APCO Editorial Committee Meeting
Location: Rosen Centre, Salon 5
8:00 AM – 4:00 PM
APCO Store
8:00 AM – 4:00 PM
APCO Store
Location: Orange County Convention Center, West A/B Lobby, Level 2
8:00 AM – 5:00 PM
Quiet Room
8:00 AM – 5:00 PM
Quiet Room
Location: Orange County Convention Center, W306 A
Sponsored By
8:45 AM – 9:15 AM
Think Tank: I Don't Have Ducks, I Have Squirrels and They Are Lost!
8:45 AM – 9:15 AM
Think Tank: I Don't Have Ducks, I Have Squirrels and They Are Lost!
Location: Orange County Convention Center, West C Lobby, Level 2
Main Presenter:
Tracy Eldridge, ENP
– On Scene First
Think Tank
9:00 AM – 10:00 AM
Active Assailant Update
9:00 AM – 10:00 AM
Active Assailant Update
Location: Orange County Convention Center, W209
Main Presenter:
Tony Harrison, MA
– The Public Safety Group
Emergency Preparedness, Response and Situational Awareness
CEU: 1
9:00 AM – 10:00 AM
Breaking Boundaries: Functioning Outside the Comm Center
9:00 AM – 10:00 AM
Breaking Boundaries: Functioning Outside the Comm Center
Location: Orange County Convention Center, W203 B-C
Co-Presenter:
Justin Koval
– Collier County Sheriff's Office
Co-Presenter:
Michele Abbott
– Kansas 911 Coordinating Council
Main Presenter:
Jennifer McIntyre
– First Responder Network Authority
Co-Presenter:
Andrea Baughn
– Integrated Public Safety Commission, Indiana
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
9:00 AM – 10:00 AM
Cybersecurity Life Hacks
9:00 AM – 10:00 AM
Cybersecurity Life Hacks
Location: Orange County Convention Center, W208 B-C
Main Presenter:
Megan Bixler, RPL
– APCO International
Cybersecurity for Public Safety Communications
CEU: 1
9:00 AM – 10:00 AM
Is Your Agency Next Generation 9-1-1 Ready?
9:00 AM – 10:00 AM
Is Your Agency Next Generation 9-1-1 Ready?
Location: Orange County Convention Center, W204 A-B
Main Presenter:
Jordan Witt
– CentralSquare Technologies
NG9-1-1 and Emerging Technologies
CEU: 1
9:00 AM – 10:00 AM
Know Thyself and Others: How to Use Emotional Intelligence
9:00 AM – 10:00 AM
Know Thyself and Others: How to Use Emotional Intelligence
Location: Orange County Convention Center, W206
Main Presenter:
Adam Timm
– The Healthy Dispatcher
Frontline Telecommunicator
CEU: 1
9:00 AM – 10:00 AM
Make a Splash! You Can Make a Difference Beyond Your Center!
9:00 AM – 10:00 AM
Make a Splash! You Can Make a Difference Beyond Your Center!
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Zachary Dykes, RPL
– Missouri State Highway Patrol
Co-Presenter:
Trae R. Maeder, RPL, ENP
– Lee County Port Authority
Leadership Development
CEU: 1
9:00 AM – 10:00 AM
NG9-1-1 Case Study: Nashville School Shooting
9:00 AM – 10:00 AM
NG9-1-1 Case Study: Nashville School Shooting
Location: Orange County Convention Center, W207 A-B
Main Presenter:
Paul McCallister
Co-Presenter:
Jimmy Lichtenstein
– AT&T
Co-Presenter:
Mike Newburn
– FirstNet, Built with AT&T
Co-Presenter:
Dami Bullock
– RapidDeploy
Co-Presenter:
Jaz Lin
– Intrado
Cutting Edge Developments
CEU: 1
9:00 AM – 10:00 AM
P25 System Design That Is Affordable & Meets Users Needs
9:00 AM – 10:00 AM
P25 System Design That Is Affordable & Meets Users Needs
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Cheryl Giggetts, MBA
– CTA Consultants, LLC
Co-Presenter:
Curtis Johnson
– CTA Consultants
Co-Presenter:
Miyah Boyd
– CTA Consultants LLC
Radio and Wireless Communications Technologies
CEU: 1
9:00 AM – 10:00 AM
Staffing in the 9-1-1 World
9:00 AM – 10:00 AM
Staffing in the 9-1-1 World
Location: Orange County Convention Center, W304 E-H
Main Presenter:
Elizabeth M. Howland, ENP
– Eaton County Central Dispatch
Co-Presenter:
Kelley M. Cunningham, ENP, MPA, COML
– EATON COUNTY CENTRAL DISPATCH
Communications Center Management
CEU: 1
9:00 AM – 10:00 AM
This Is the Soundtrack to My Life
9:00 AM – 10:00 AM
This Is the Soundtrack to My Life
Location: Orange County Convention Center, W308
Main Presenter:
Halcyon Frank, ENP, APTD
– Halcyon Consulting Services, LLC
Wellness in the Emergency Communication Center
CEU: 1
10:30 AM – 11:30 AM
Active Shooter: Dispatching in the Line of Fire
10:30 AM – 11:30 AM
Active Shooter: Dispatching in the Line of Fire
Location: Orange County Convention Center, W206
Main Presenter:
Andrea Fox
– WCCCA
Frontline Telecommunicator
CEU: 1
10:30 AM – 11:30 AM
Advent Health Implements FirstNet Rapid Response
10:30 AM – 11:30 AM
Advent Health Implements FirstNet Rapid Response
Location: Orange County Convention Center, W203 B-C
Main Presenter:
Randy Kerr
– First Responder Network Authority
Co-Presenter:
Robert Francisco
– AdventHealth Central Florida
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
10:30 AM – 11:30 AM
Alarm Scoring Is a Gamechanger in Alarm Response
10:30 AM – 11:30 AM
Alarm Scoring Is a Gamechanger in Alarm Response
Location: Orange County Convention Center, W207 A-B
Main Presenter:
Frank G. Fernandez
– PPVAR
Cutting Edge Developments
CEU: 1
10:30 AM – 11:30 AM
Are My Facilities "Public Safety Grade"?
10:30 AM – 11:30 AM
Are My Facilities "Public Safety Grade"?
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Brad Barber
– Federal Engineering, Inc.
Co-Presenter:
Travis LePage, MBA, PMP, PMI-ACP, CSM, ENP
– Federal Engineering, Inc.
Radio and Wireless Communications Technologies
CEU: 1
10:30 AM – 11:30 AM
Championing Well-being and Community Engagement
10:30 AM – 11:30 AM
Championing Well-being and Community Engagement
Location: Orange County Convention Center, W308
Main Presenter:
Erika Lakey, ENP RPL CMCP
– Those 911 Girls
Co-Presenter:
Yasmen Barnett, ENP CMCP
– RapidSOS
Wellness in the Emergency Communication Center
CEU: 1
10:30 AM – 11:30 AM
Cybersecurity for Public Safety Communications
10:30 AM – 11:30 AM
Cybersecurity for Public Safety Communications
Location: Orange County Convention Center, W208 B-C
Main Presenter:
Cheryl Giggetts, MBA
– CTA Consultants, LLC
Cybersecurity for Public Safety Communications
CEU: 1
10:30 AM – 11:30 AM
Cybersecurity Life Hacks
10:30 AM – 11:30 AM
Cybersecurity Life Hacks
Location: Orange County Convention Center, W205 A-B
Main Presenter:
Megan Bixler, RPL
– APCO International
Cybersecurity for Public Safety Communications-Repeat Session
CEU: 1
10:30 AM – 11:30 AM
From Irma to Ian: Lessons Learned
10:30 AM – 11:30 AM
From Irma to Ian: Lessons Learned
Location: Orange County Convention Center, W209
Main Presenter:
Monica Guttenfelder
– Collier County Sheriff's Office
Co-Presenter:
Amy Tuff
– Collier County Sheriff's Office
Emergency Preparedness, Response and Situational Awareness
CEU: 1
10:30 AM – 11:30 AM
Fully Staffed: New Ways We Approach Hiring & Training
10:30 AM – 11:30 AM
Fully Staffed: New Ways We Approach Hiring & Training
Location: Orange County Convention Center, W304 E-H
Main Presenter:
Yvonne K. Vazquez, BS, ENP, CMCP, EID
– Sacramento Regional Fire EMS Communications Center
Co-Presenter:
Nolan Saulter, CTO EID
– Sacramento Regional Fire EMS Communications Center
Co-Presenter:
Tyler Stoddard, CTO
– Sacramento Regional Fire EMS Communications Center
Co-Presenter:
Katherine A. Shelton, ENP, EID
– Sacramento Regional Fire/EMS Communications Center
Communications Center Management
CEU: 1
10:30 AM – 11:30 AM
Lead Loud: Leadership Lessons to Make Some Noise About
10:30 AM – 11:30 AM
Lead Loud: Leadership Lessons to Make Some Noise About
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Roxanne D. Van Gundy, CPE, RPL, ENP, CMCP
– Lyon County KS Emergency Communications Center
Leadership Development
CEU: 1
10:30 AM – 11:30 AM
Technology Drives Efficiency
10:30 AM – 11:30 AM
Technology Drives Efficiency
Location: Orange County Convention Center, W204 A-B
Main Presenter:
WIlliam Karnadi, MPA, CEM, CBCP
– Syracuse University
Co-Presenter:
Carl Loerzel
– Syracuse University
Co-Presenter:
Andrew Stockton
– Syracuse University
NG9-1-1 and Emerging Technologies
CEU: 1
12:45 PM – 1:15 PM
Think Tank: What's the Point? Meetings That Matter
12:45 PM – 1:15 PM
Think Tank: What's the Point? Meetings That Matter
Location: Orange County Convention Center, West C Lobby, Level 2
Main Presenter:
Ariana Kitty, RPL ENP CMCP
– Paducah Police Emergency Communications Services Division
Main Presenter:
Deranecque Sims, ENP, CPE, CMCP
– Memphis Police Emergency Communications Bureau
1:00 PM – 2:00 PM
April 10, 2023 - A Day That Changed Louisville
1:00 PM – 2:00 PM
April 10, 2023 - A Day That Changed Louisville
Location: Orange County Convention Center, W209
Main Presenter:
Jody Meiman
– Louisville Metro Emergency Services / MetroSafe 911
Co-Presenter:
Emily David
– Louisville Metro Emergency Services/MetroSafe 911
Co-Presenter:
Dana Frost
– Louisville Metro Emergency Services/MetroSafe 911
Co-Presenter:
Pat McNeill
– Louisville Metro Emergency Services/MetroSafe 911
Co-Presenter:
Jenny Sabie
– Louisville Metro Emergency Services/MetroSafe 911
Emergency Preparedness, Response and Situational Awareness
CEU: 1
1:00 PM – 2:00 PM
Conflict Management
1:00 PM – 2:00 PM
Conflict Management
Location: Orange County Convention Center, W304 E-H
Main Presenter:
Jason Long
– LevelUp 911 Training
Communications Center Management
CEU: 1
1:00 PM – 2:00 PM
Cumulative PTSI in a Dispatch Environment
1:00 PM – 2:00 PM
Cumulative PTSI in a Dispatch Environment
Location: Orange County Convention Center, W308
Main Presenter:
Shannon Polito, ENP RPL
– Help For the Headset
Wellness in the Emergency Communication Center
CEU: 1
1:00 PM – 2:00 PM
Cyber Hygiene: Good for You and Your Data
1:00 PM – 2:00 PM
Cyber Hygiene: Good for You and Your Data
Location: Orange County Convention Center, W208 B-C
Main Presenter:
Jason Jeffares, BS, ENP
– 911 Authority, LLC
Cybersecurity for Public Safety Communications
CEU: 1
1:00 PM – 2:00 PM
Dispatch From the Skies: Drones Leading the Charge
1:00 PM – 2:00 PM
Dispatch From the Skies: Drones Leading the Charge
Location: Orange County Convention Center, W203 B-C
Main Presenter:
Travis Hull
– First Responder Network Authority
Co-Presenter:
Samuel Jones
– Brookhaven Georgia Police Department
Co-Presenter:
Robert Barbera
– Public Safety & Emergency Management, New York City Office of Technology, and Innovation (OTI)
Co-Presenter:
Jason Revoldt
– Orlando Fire Department
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
1:00 PM – 2:00 PM
Fully Staffed: New Ways We Approach Hiring & Training
1:00 PM – 2:00 PM
Fully Staffed: New Ways We Approach Hiring & Training
Location: Orange County Convention Center, W205 A-B
Main Presenter:
Yvonne K. Vazquez, BS, ENP, CMCP, EID
– Sacramento Regional Fire EMS Communications Center
Co-Presenter:
Nolan Saulter, CTO EID
– Sacramento Regional Fire EMS Communications Center
Co-Presenter:
Tyler Stoddard, CTO
– Sacramento Regional Fire EMS Communications Center
Co-Presenter:
Katherine A. Shelton, ENP, EID
– Sacramento Regional Fire/EMS Communications Center
Communications Center Management- Repeat Session
CEU: 1
1:00 PM – 2:00 PM
Leveraging Video in 9-1-1: Advantages and Challenges
1:00 PM – 2:00 PM
Leveraging Video in 9-1-1: Advantages and Challenges
Location: Orange County Convention Center, W204 A-B
Main Presenter:
Ivan Whitaker, MBA, PMP, PMD, EMD-I
– MD Ally
NG9-1-1 and Emerging Technologies
CEU: 1
1:00 PM – 2:00 PM
Overcoming Poor Leadership
1:00 PM – 2:00 PM
Overcoming Poor Leadership
Location: Orange County Convention Center, W206
Main Presenter:
Michael Dunkwu
– Hexagon
Co-Presenter:
Lisa Marie Platske
– Upside Thinking LLC.
Frontline Telecommunicator
CEU: 1
1:00 PM – 2:00 PM
Prepare to Advocate!
1:00 PM – 2:00 PM
Prepare to Advocate!
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Zachary Dykes, RPL
– Missouri State Highway Patrol
Co-Presenter:
Toby Akers, CMCP
– City of Roanoke E911
Leadership Development
CEU: 1
1:00 PM – 2:00 PM
Resilient PNT for Mission Critical Communications
1:00 PM – 2:00 PM
Resilient PNT for Mission Critical Communications
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Rob Clark
– NextNav
Co-Presenter:
Erik Loberg
Radio and Wireless Communications Technologies
CEU: 1
1:00 PM – 2:00 PM
The NIJ's Sentinel Events Initiative's Impact on 9-1-1
1:00 PM – 2:00 PM
The NIJ's Sentinel Events Initiative's Impact on 9-1-1
Location: Orange County Convention Center, W207 A-B
Main Presenter:
Renee Thornton
Cutting Edge Developments
CEU: 1
1:30 PM – 3:30 PM
ECC Tour: Seminole County Sheriff’s Office Tour
1:30 PM – 3:30 PM
ECC Tour: Seminole County Sheriff’s Office Tour
Location: Orange County Convention Center, West A/B Lobby, Level 1
2:00 PM – 5:00 PM
AFC Lab (Local Advisors Only)
2:00 PM – 5:00 PM
AFC Lab (Local Advisors Only)
Location: Orange County Convention Center, W312 B-C
Sponsored By
2:30 PM – 3:30 PM
Advocacy Listening Session: Your Voice, Our Focus
2:30 PM – 3:30 PM
Advocacy Listening Session: Your Voice, Our Focus
Location: Orange County Convention Center, W207 A-B
Main Presenter:
Alison Venable
– APCO International
Cutting Edge Developments
CEU: 1
2:30 PM – 3:30 PM
Emergency Communications Planning: World Cup 2026
2:30 PM – 3:30 PM
Emergency Communications Planning: World Cup 2026
Location: Orange County Convention Center, W209
Main Presenter:
Billy Bob Brown, Jr.
– CISA
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:30 PM – 3:30 PM
FirstNet Innovation in Kansas
2:30 PM – 3:30 PM
FirstNet Innovation in Kansas
Location: Orange County Convention Center, W203 B-C
Main Presenter:
Jennifer McIntyre
– First Responder Network Authority
Co-Presenter:
Michele Abbott
– Kansas 911 Coordinating Council
Co-Presenter:
Ellen Wernicke
– Kansas 911 Coordinating Council
Co-Presenter:
Kyle Hoffman
– Kansas House of Representatives
Co-Presenter:
Dami Bullock
– RapidDeploy
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
2:30 PM – 3:30 PM
Lead Loud: Leadership Lessons to Make Some Noise About
2:30 PM – 3:30 PM
Lead Loud: Leadership Lessons to Make Some Noise About
Location: Orange County Convention Center, W205 A-B
Main Presenter:
Roxanne D. Van Gundy, CPE, RPL, ENP, CMCP
– Lyon County KS Emergency Communications Center
Leadership Development- Repeat Session
CEU: 1
2:30 PM – 3:30 PM
Public Safety Systems Monitoring: Why, Where and Who
2:30 PM – 3:30 PM
Public Safety Systems Monitoring: Why, Where and Who
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Mark J. Cady
– LB Comms-LLC
Radio and Wireless Communications Technologies
CEU: 1
2:30 PM – 3:30 PM
Saying Farewell: Employee Off-boarding
2:30 PM – 3:30 PM
Saying Farewell: Employee Off-boarding
Location: Orange County Convention Center, W304 E-H
Main Presenter:
Sondra Wesley, BS- Criminal Justice, Certified Law Enforcement Instructor
– Prepared
Communications Center Management
CEU: 1
2:30 PM – 3:30 PM
SBCSD Cyber Attack Debrief
2:30 PM – 3:30 PM
SBCSD Cyber Attack Debrief
Location: Orange County Convention Center, W208 B-C
Main Presenter:
Angela Haddad, MS, ENP, CMCP
– San Bernardino County Sheriff
Co-Presenter:
Christopher Boutros, MS
– San Bernardino County Sheriff's Department
Cybersecurity for Public Safety Communications
CEU: 1
2:30 PM – 3:30 PM
The ECC Director's Role in Crisis Level Incidents
2:30 PM – 3:30 PM
The ECC Director's Role in Crisis Level Incidents
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Karima Holmes, RPL
– DHS/CISA
Co-Presenter:
Melissa A. Alterio, M.S., CPE, RPL
– Cobb County 911
Co-Presenter:
Desiree Arnold
– Atlanta PD
Co-Presenter:
Heather McGaffin
– DC OUC
Leadership Development
CEU: 1
2:30 PM – 3:30 PM
What Kind of Employee Are You? Who Do You Want to Be?
2:30 PM – 3:30 PM
What Kind of Employee Are You? Who Do You Want to Be?
Location: Orange County Convention Center, W206
Main Presenter:
Amy L. Collins, ENP, CTO, Alternate TAC
– Kingsport Emergency Communications District
Frontline Telecommunicator
CEU: 1
2:30 PM – 3:30 PM
What Should I Expect From NG9-1-1 ESInet Services?
2:30 PM – 3:30 PM
What Should I Expect From NG9-1-1 ESInet Services?
Location: Orange County Convention Center, W204 A-B
Main Presenter:
Mark Titus, MS
– AT&T
Co-Presenter:
Jimmy Lichtenstein
– AT&T
NG9-1-1 and Emerging Technologies
CEU: 1
2:30 PM – 3:30 PM
Zero Suicide Kits
2:30 PM – 3:30 PM
Zero Suicide Kits
Location: Orange County Convention Center, W308
Main Presenter:
Dawn Summer Shumway
– Ada County Sheriff's Office
Wellness in the Emergency Communication Center
CEU: 1
4:00 PM – 5:00 PM
First General Business Session
4:00 PM – 5:00 PM
First General Business Session
Location: Orange County Convention Center, W311
5:00 PM – 6:00 PM
Washington Chapter Meeting
5:00 PM – 6:00 PM
Washington Chapter Meeting
Location: Orange County Convention Center, W307 C-D
5:15 PM – 6:15 PM
Corporate Partner and Conference Sponsor Reception (Invitation Only)
5:15 PM – 6:15 PM
Corporate Partner and Conference Sponsor Reception (Invitation Only)
Location: Rosen Centre, Signature 2
5:30 PM – 7:00 PM
New Attendee Reception (Invitation Only)
5:30 PM – 7:00 PM
New Attendee Reception (Invitation Only)
Location: Rosen Centre, Junior Ballroom
Sponsored By
6:30 PM – 7:30 PM
International Welcome Reception (Invitation Only)
6:30 PM – 7:30 PM
International Welcome Reception (Invitation Only)
Location: Rosen Centre, Salon 17-18
Sponsored By
7:00 PM – 9:00 PM
CPE Alumni Reception (Invitation Only)
7:00 PM – 9:00 PM
CPE Alumni Reception (Invitation Only)
Location: Rosen Centre, Salon 1-2
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