Full Schedule

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Saturday, August 3, 2024
8:00 AM – 12:00 PM
APCO Chapter President to President Meeting (Invitation Only)
Location: Rosen Centre, Salon 3-4
8:00 AM – 12:00 PM
APCO Chapter President to President Meeting Breakout Room (Invitation Only)
Location: Rosen Centre, Salon 5
8:00 AM – 5:00 PM
Bullying and Negativity in the Communications Center
Location: Rosen Centre, Salon 10
12:00 PM – 2:00 PM
Committee Leadership Summit (Invitation Only)
Location: Rosen Centre, Signature 2
1:00 PM – 5:00 PM
APCO Store
Location: Orange County Convention Center, West A/B Lobby, Level 2
1:00 PM – 6:00 PM
Registration & Member Voting
Location: Orange County Convention Center, West A/B Lobby, Level 1
Sponsored By
2:00 PM – 3:00 PM
Committee Member and Chair Recognition: A Celebration of Your Service (Invitation Only)
Location: Rosen Centre, Junior Ballroom F
2:00 PM – 4:00 PM
Community Service Project
Location: Orange County Convention Center, West A/B Lobby, Level 1
Sponsored By
3:00 PM – 4:00 PM
Awards Committee Meeting
Location: Rosen Centre, Salon 15
3:00 PM – 4:00 PM
Cybersecurity Committee Meeting
Location: Rosen Centre, Salon 17
3:00 PM – 4:00 PM
Health & Wellness Committee Meeting
Location: Rosen Centre, Salon 19
3:00 PM – 4:00 PM
Member Chapter Services Committee Meeting
Location: Rosen Centre, Salon 16
3:00 PM – 4:00 PM
Professional Development Events Committee Meeting
Location: Rosen Centre, Salon 18
3:00 PM – 5:00 PM
Agency Training Program Certification Evaluator Training
Location: Rosen Centre, Salon 7
4:00 PM – 5:00 PM
Bylaws Committee Meeting
Location: Rosen Centre, Salon 16
4:00 PM – 5:00 PM
Historical Committee Meeting
Location: Rosen Centre, Salon 15
4:00 PM – 5:00 PM
Staffing Task Force Meeting
Location: Rosen Centre, Salon 17
4:00 PM – 6:00 PM
ECC Tour: Florida Highway Patrol Tour
Location: Orange County Convention Center, West A/B Lobby, Level 1
Sponsored By
Sunday, August 4, 2024
7:00 AM – 9:00 AM
5K Run/Walk at APCO 2024
Location: Hyatt Regency Orlando, Corner of International Drive and Convention Way
Sponsored By
7:30 AM – 5:00 PM
Registration & Member Voting
Location: Orange County Convention Center, West A/B Lobby, Level 1
Sponsored By
8:00 AM – 11:00 AM
Chapter Leaders Training
Location: Orange County Convention Center, W307 C-D
8:00 AM – 11:00 AM
Institute Adcom Meeting
Location: Rosen Centre, Salon 7
8:00 AM – 12:00 PM
AFC Adcom Meeting
Location: Rosen Centre, Salon 8
8:00 AM – 12:00 PM
APCO Editorial Committee Meeting
Location: Rosen Centre, Salon 5
8:00 AM – 4:00 PM
APCO Store
Location: Orange County Convention Center, West A/B Lobby, Level 2
8:00 AM – 5:00 PM
Quiet Room
Location: Orange County Convention Center, W306 A
Sponsored By
8:45 AM – 9:15 AM
Think Tank: I Don't Have Ducks, I Have Squirrels and They Are Lost!
Location: Orange County Convention Center, West C Lobby, Level 2
Main Presenter: Tracy Eldridge, ENP – On Scene First
Think Tank
9:00 AM – 10:00 AM
Active Assailant Update
Location: Orange County Convention Center, W209
Main Presenter: Tony Harrison, MA – The Public Safety Group
Emergency Preparedness, Response and Situational Awareness
CEU: 1
9:00 AM – 10:00 AM
Breaking Boundaries: Functioning Outside the Comm Center
Location: Orange County Convention Center, W203 B-C
Co-Presenter: Justin Koval – Collier County Sheriff's Office
Co-Presenter: Michele Abbott – Kansas 911 Coordinating Council
Main Presenter: Jennifer McIntyre – First Responder Network Authority
Co-Presenter: Andrea Baughn – Integrated Public Safety Commission, Indiana
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
9:00 AM – 10:00 AM
Cybersecurity Life Hacks
Location: Orange County Convention Center, W208 B-C
Main Presenter: Megan Bixler, RPL – APCO International
Cybersecurity for Public Safety Communications
CEU: 1
9:00 AM – 10:00 AM
Is Your Agency Next Generation 9-1-1 Ready?
Location: Orange County Convention Center, W204 A-B
Main Presenter: Jordan Witt – CentralSquare Technologies
NG9-1-1 and Emerging Technologies
CEU: 1
9:00 AM – 10:00 AM
Know Thyself and Others: How to Use Emotional Intelligence
Location: Orange County Convention Center, W206
Main Presenter: Adam Timm – The Healthy Dispatcher
Frontline Telecommunicator
CEU: 1
9:00 AM – 10:00 AM
Make a Splash! You Can Make a Difference Beyond Your Center!
Location: Orange County Convention Center, W304 A-D
Main Presenter: Zachary Dykes, RPL – Missouri State Highway Patrol
Co-Presenter: Trae R. Maeder, RPL, ENP – Lee County Port Authority
Leadership Development
CEU: 1
9:00 AM – 10:00 AM
NG9-1-1 Case Study: Nashville School Shooting
Location: Orange County Convention Center, W207 A-B
Main Presenter: Paul McCallister
Co-Presenter: Jimmy Lichtenstein – AT&T
Co-Presenter: Mike Newburn – FirstNet, Built with AT&T
Co-Presenter: Dami Bullock – RapidDeploy
Co-Presenter: Jaz Lin – Intrado
Cutting Edge Developments
CEU: 1
9:00 AM – 10:00 AM
P25 System Design That Is Affordable & Meets Users Needs
Location: Orange County Convention Center, W202 B-C
Main Presenter: Cheryl Giggetts, MBA – CTA Consultants, LLC
Co-Presenter: Curtis Johnson – CTA Consultants
Co-Presenter: Miyah Boyd – CTA Consultants LLC
Radio and Wireless Communications Technologies
CEU: 1
9:00 AM – 10:00 AM
Staffing in the 9-1-1 World
Location: Orange County Convention Center, W304 E-H
Main Presenter: Elizabeth M. Howland, ENP – Eaton County Central Dispatch
Co-Presenter: Kelley M. Cunningham, ENP, MPA, COML – EATON COUNTY CENTRAL DISPATCH
Communications Center Management
CEU: 1
9:00 AM – 10:00 AM
This Is the Soundtrack to My Life
Location: Orange County Convention Center, W308
Main Presenter: Halcyon Frank, ENP, APTD – Halcyon Consulting Services, LLC
Wellness in the Emergency Communication Center
CEU: 1
10:30 AM – 11:30 AM
Active Shooter: Dispatching in the Line of Fire
Location: Orange County Convention Center, W206
Main Presenter: Andrea Fox – WCCCA
Frontline Telecommunicator
CEU: 1
10:30 AM – 11:30 AM
Advent Health Implements FirstNet Rapid Response
Location: Orange County Convention Center, W203 B-C
Main Presenter: Randy Kerr – First Responder Network Authority
Co-Presenter: Robert Francisco – AdventHealth Central Florida
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
10:30 AM – 11:30 AM
Alarm Scoring Is a Gamechanger in Alarm Response
Location: Orange County Convention Center, W207 A-B
Main Presenter: Frank G. Fernandez – PPVAR
Cutting Edge Developments
CEU: 1
10:30 AM – 11:30 AM
Are My Facilities "Public Safety Grade"?
Location: Orange County Convention Center, W202 B-C
Main Presenter: Brad Barber – Federal Engineering, Inc.
Co-Presenter: Travis LePage, MBA, PMP, PMI-ACP, CSM, ENP – Federal Engineering, Inc.
Radio and Wireless Communications Technologies
CEU: 1
10:30 AM – 11:30 AM
Championing Well-being and Community Engagement
Location: Orange County Convention Center, W308
Main Presenter: Erika Lakey, ENP RPL CMCP – Those 911 Girls
Co-Presenter: Yasmen Barnett, ENP CMCP – RapidSOS
Wellness in the Emergency Communication Center
CEU: 1
10:30 AM – 11:30 AM
Cybersecurity for Public Safety Communications
Location: Orange County Convention Center, W208 B-C
Main Presenter: Cheryl Giggetts, MBA – CTA Consultants, LLC
Cybersecurity for Public Safety Communications
CEU: 1
10:30 AM – 11:30 AM
Cybersecurity Life Hacks
Location: Orange County Convention Center, W205 A-B
Main Presenter: Megan Bixler, RPL – APCO International
Cybersecurity for Public Safety Communications-Repeat Session
CEU: 1
10:30 AM – 11:30 AM
From Irma to Ian: Lessons Learned
Location: Orange County Convention Center, W209
Main Presenter: Monica Guttenfelder – Collier County Sheriff's Office
Co-Presenter: Amy Tuff – Collier County Sheriff's Office
Emergency Preparedness, Response and Situational Awareness
CEU: 1
10:30 AM – 11:30 AM
Fully Staffed: New Ways We Approach Hiring & Training
Location: Orange County Convention Center, W304 E-H
Main Presenter: Yvonne K. Vazquez, BS, ENP, CMCP, EID – Sacramento Regional Fire EMS Communications Center
Co-Presenter: Nolan Saulter, CTO EID – Sacramento Regional Fire EMS Communications Center
Co-Presenter: Tyler Stoddard, CTO – Sacramento Regional Fire EMS Communications Center
Co-Presenter: Katherine A. Shelton, ENP, EID – Sacramento Regional Fire/EMS Communications Center
Communications Center Management
CEU: 1
10:30 AM – 11:30 AM
Lead Loud: Leadership Lessons to Make Some Noise About
Location: Orange County Convention Center, W304 A-D
Main Presenter: Roxanne D. Van Gundy, CPE, RPL, ENP, CMCP – Lyon County KS Emergency Communications Center
Leadership Development
CEU: 1
10:30 AM – 11:30 AM
Technology Drives Efficiency
Location: Orange County Convention Center, W204 A-B
Main Presenter: WIlliam Karnadi, MPA, CEM, CBCP – Syracuse University
Co-Presenter: Carl Loerzel – Syracuse University
Co-Presenter: Andrew Stockton – Syracuse University
NG9-1-1 and Emerging Technologies
CEU: 1
12:45 PM – 1:15 PM
Think Tank: What's the Point? Meetings That Matter
Location: Orange County Convention Center, West C Lobby, Level 2
Main Presenter: Ariana Kitty, RPL ENP CMCP – Paducah Police Emergency Communications Services Division
Main Presenter: Deranecque Sims, ENP, CPE, CMCP – Memphis Police Emergency Communications Bureau
1:00 PM – 2:00 PM
April 10, 2023 - A Day That Changed Louisville
Location: Orange County Convention Center, W209
Main Presenter: Jody Meiman – Louisville Metro Emergency Services / MetroSafe 911
Co-Presenter: Emily David – Louisville Metro Emergency Services/MetroSafe 911
Co-Presenter: Dana Frost – Louisville Metro Emergency Services/MetroSafe 911
Co-Presenter: Pat McNeill – Louisville Metro Emergency Services/MetroSafe 911
Co-Presenter: Jenny Sabie – Louisville Metro Emergency Services/MetroSafe 911
Emergency Preparedness, Response and Situational Awareness
CEU: 1
1:00 PM – 2:00 PM
Conflict Management
Location: Orange County Convention Center, W304 E-H
Main Presenter: Jason Long – LevelUp 911 Training
Communications Center Management
CEU: 1
1:00 PM – 2:00 PM
Cumulative PTSI in a Dispatch Environment
Location: Orange County Convention Center, W308
Main Presenter: Shannon Polito, ENP RPL – Help For the Headset
Wellness in the Emergency Communication Center
CEU: 1
1:00 PM – 2:00 PM
Cyber Hygiene: Good for You and Your Data
Location: Orange County Convention Center, W208 B-C
Main Presenter: Jason Jeffares, BS, ENP – 911 Authority, LLC
Cybersecurity for Public Safety Communications
CEU: 1
1:00 PM – 2:00 PM
Dispatch From the Skies: Drones Leading the Charge
Location: Orange County Convention Center, W203 B-C
Main Presenter: Travis Hull – First Responder Network Authority
Co-Presenter: Samuel Jones – Brookhaven Georgia Police Department
Co-Presenter: Robert Barbera – Public Safety & Emergency Management, New York City Office of Technology, and Innovation (OTI)
Co-Presenter: Jason Revoldt – Orlando Fire Department
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
1:00 PM – 2:00 PM
Fully Staffed: New Ways We Approach Hiring & Training
Location: Orange County Convention Center, W205 A-B
Main Presenter: Yvonne K. Vazquez, BS, ENP, CMCP, EID – Sacramento Regional Fire EMS Communications Center
Co-Presenter: Nolan Saulter, CTO EID – Sacramento Regional Fire EMS Communications Center
Co-Presenter: Tyler Stoddard, CTO – Sacramento Regional Fire EMS Communications Center
Co-Presenter: Katherine A. Shelton, ENP, EID – Sacramento Regional Fire/EMS Communications Center
Communications Center Management- Repeat Session
CEU: 1
1:00 PM – 2:00 PM
Leveraging Video in 9-1-1: Advantages and Challenges
Location: Orange County Convention Center, W204 A-B
Main Presenter: Ivan Whitaker, MBA, PMP, PMD, EMD-I – MD Ally
NG9-1-1 and Emerging Technologies
CEU: 1
1:00 PM – 2:00 PM
Overcoming Poor Leadership
Location: Orange County Convention Center, W206
Main Presenter: Michael Dunkwu – Hexagon
Co-Presenter: Lisa Marie Platske – Upside Thinking LLC.
Frontline Telecommunicator
CEU: 1
1:00 PM – 2:00 PM
Prepare to Advocate!
Location: Orange County Convention Center, W304 A-D
Main Presenter: Zachary Dykes, RPL – Missouri State Highway Patrol
Co-Presenter: Toby Akers, CMCP – City of Roanoke E911
Leadership Development
CEU: 1
1:00 PM – 2:00 PM
Resilient PNT for Mission Critical Communications
Location: Orange County Convention Center, W202 B-C
Main Presenter: Rob Clark – NextNav
Co-Presenter: Erik Loberg
Radio and Wireless Communications Technologies
CEU: 1
1:00 PM – 2:00 PM
The NIJ's Sentinel Events Initiative's Impact on 9-1-1
Location: Orange County Convention Center, W207 A-B
Main Presenter: Renee Thornton
Cutting Edge Developments
CEU: 1
1:30 PM – 3:30 PM
ECC Tour: Seminole County Sheriff’s Office Tour
Location: Orange County Convention Center, West A/B Lobby, Level 1
2:00 PM – 5:00 PM
AFC Lab (Local Advisors Only)
Location: Orange County Convention Center, W312 B-C
Sponsored By
2:30 PM – 3:30 PM
Advocacy Listening Session: Your Voice, Our Focus
Location: Orange County Convention Center, W207 A-B
Main Presenter: Alison Venable – APCO International
Cutting Edge Developments
CEU: 1
2:30 PM – 3:30 PM
Emergency Communications Planning: World Cup 2026
Location: Orange County Convention Center, W209
Main Presenter: Billy Bob Brown, Jr. – CISA
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:30 PM – 3:30 PM
FirstNet Innovation in Kansas
Location: Orange County Convention Center, W203 B-C
Main Presenter: Jennifer McIntyre – First Responder Network Authority
Co-Presenter: Michele Abbott – Kansas 911 Coordinating Council
Co-Presenter: Ellen Wernicke – Kansas 911 Coordinating Council
Co-Presenter: Kyle Hoffman – Kansas House of Representatives
Co-Presenter: Dami Bullock – RapidDeploy
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
2:30 PM – 3:30 PM
Lead Loud: Leadership Lessons to Make Some Noise About
Location: Orange County Convention Center, W205 A-B
Main Presenter: Roxanne D. Van Gundy, CPE, RPL, ENP, CMCP – Lyon County KS Emergency Communications Center
Leadership Development- Repeat Session
CEU: 1
2:30 PM – 3:30 PM
Public Safety Systems Monitoring: Why, Where and Who
Location: Orange County Convention Center, W202 B-C
Main Presenter: Mark J. Cady – LB Comms-LLC
Radio and Wireless Communications Technologies
CEU: 1
2:30 PM – 3:30 PM
Saying Farewell: Employee Off-boarding
Location: Orange County Convention Center, W304 E-H
Main Presenter: Sondra Wesley, BS- Criminal Justice, Certified Law Enforcement Instructor – Prepared
Communications Center Management
CEU: 1
2:30 PM – 3:30 PM
SBCSD Cyber Attack Debrief
Location: Orange County Convention Center, W208 B-C
Main Presenter: Angela Haddad, MS, ENP, CMCP – San Bernardino County Sheriff
Co-Presenter: Christopher Boutros, MS – San Bernardino County Sheriff's Department
Cybersecurity for Public Safety Communications
CEU: 1
2:30 PM – 3:30 PM
The ECC Director's Role in Crisis Level Incidents
Location: Orange County Convention Center, W304 A-D
Main Presenter: Karima Holmes, RPL – DHS/CISA
Co-Presenter: Melissa A. Alterio, M.S., CPE, RPL – Cobb County 911
Co-Presenter: Desiree Arnold – Atlanta PD
Co-Presenter: Heather McGaffin – DC OUC
Leadership Development
CEU: 1
2:30 PM – 3:30 PM
What Kind of Employee Are You? Who Do You Want to Be?
Location: Orange County Convention Center, W206
Main Presenter: Amy L. Collins, ENP, CTO, Alternate TAC – Kingsport Emergency Communications District
Frontline Telecommunicator
CEU: 1
2:30 PM – 3:30 PM
What Should I Expect From NG9-1-1 ESInet Services?
Location: Orange County Convention Center, W204 A-B
Main Presenter: Mark Titus, MS – AT&T
Co-Presenter: Jimmy Lichtenstein – AT&T
NG9-1-1 and Emerging Technologies
CEU: 1
2:30 PM – 3:30 PM
Zero Suicide Kits
Location: Orange County Convention Center, W308
Main Presenter: Dawn Summer Shumway – Ada County Sheriff's Office
Wellness in the Emergency Communication Center
CEU: 1
4:00 PM – 5:00 PM
First General Business Session
Location: Orange County Convention Center, W311
5:00 PM – 6:00 PM
Washington Chapter Meeting
Location: Orange County Convention Center, W307 C-D
5:15 PM – 6:15 PM
Corporate Partner and Conference Sponsor Reception (Invitation Only)
Location: Rosen Centre, Signature 2
5:30 PM – 7:00 PM
New Attendee Reception (Invitation Only)
Location: Rosen Centre, Junior Ballroom
Sponsored By
6:30 PM – 7:30 PM
International Welcome Reception (Invitation Only)
Location: Rosen Centre, Salon 17-18
Sponsored By
7:00 PM – 9:00 PM
CPE Alumni Reception (Invitation Only)
Location: Rosen Centre, Salon 1-2
Monday, August 5, 2024
7:00 AM – 4:30 PM
Registration & Member Voting
Location: Orange County Convention Center, West A/B Lobby, Level 1
Sponsored By
7:15 AM – 8:15 AM
2024 RPL Graduate Breakfast (Invitation Only)
Location: Rosen Centre, Salon 5-6
Sponsored By
7:30 AM – 8:15 AM
ECC Award Winner Breakfast (Invitation Only)
Location: Orange County Convention Center, W414 A
8:00 AM – 4:00 PM
APCO Store
Location: Orange County Convention Center, West A/B Lobby, Level 2
8:00 AM – 5:00 PM
AFC Lab (Local Advisors Only)
Location: Orange County Convention Center, W312 B-C
Sponsored By
8:00 AM – 5:00 PM
Quiet Room
Location: Orange County Convention Center, W306 A
Sponsored By
8:30 AM – 10:00 AM
Opening General Session & Keynote Address
Location: Orange County Convention Center, Valencia Ballroom
Keynote Speaker: Scott Kelly
Sponsored By
CEU: 1
10:00 AM – 10:20 AM
Mindful Meditation Session
Location: Orange County Convention Center, W308
Sponsored By
10:00 AM – 11:00 AM
Keynote Meet & Greet with Captain Scott Kelly
Location: Exhibit Hall 1139
10:00 AM – 11:00 AM
Oklahoma Chapter Meeting
Location: Orange County Convention Center, W307 C-D
10:30 AM – 10:50 AM
Mindful Meditation Session
Location: Orange County Convention Center, W308
Sponsored By
10:30 AM – 11:00 AM
Bolstering Resiliency: FirstNet as a Backup to 9-1-1
Location: Exhibit Hall 444
Main Presenter: Mark Titus, MS – AT&T
Presentation Theater
10:30 AM – 11:15 AM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
Location: Exhibit Hall 400
10:30 AM – 11:30 AM
How to Lead High Impact Teams
Location: Exhibit Hall 2139
Main Presenter: Stephen J. Johnson, MA – Cambridge Emergency Communications
Career Advancement Center
CEU: 1
11:00 AM – 11:20 AM
Chair Yoga Session
Location: Orange County Convention Center, W308
Sponsored By
11:00 AM – 12:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
11:15 AM – 11:45 AM
APCO’s Vision for NG9-1-1 and Resources to Help ECCs Prepare
Location: Exhibit Hall 444
Main Presenter: Jeffrey Cohen – APCO International
Presentation Theater
11:30 AM – 11:50 AM
Chair Yoga Session
Location: Orange County Convention Center, W308
Sponsored By
11:30 AM – 12:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
Location: Exhibit Hall 400
11:45 AM – 12:45 PM
Dispatch to Director: Lessons Learned and a Story of Growth
Location: Exhibit Hall 2139
Main Presenter: Tamara Bell, CMCP, RPL, CPE – Southwest Regional Communications Center
Career Advancement Center
CEU: 1
12:00 PM – 12:20 PM
Sound Bath Session
Location: Orange County Convention Center, W308
Sponsored By
12:00 PM – 12:30 PM
Two New Frontiers: The Cellular Space Race and Maritime Response
Location: Exhibit Hall 444
Presenter: Doug Harder – First Responder Network Authority
Presenter: Fred Scalera – AT&T FirstNet
Presenter: Mohammed Baig – FirstNet Program at AT&T
Presentation Theater
12:00 PM – 1:00 PM
Free Institute Online Course Drawing
Location: Exhibit Hall 1139
12:00 PM – 2:00 PM
AFC Advisor Luncheon (Invitation Only)
Location: The Oceanaire Seafood Room Orlando , Dining Room
Sponsored By
12:30 PM – 12:50 PM
Sound Bath Session
Location: Orange County Convention Center, W308
Sponsored By
12:30 PM – 1:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
Location: Exhibit Hall 400
12:45 PM – 1:15 PM
Verizon Frontline: Delivering on the Promise of 5G
Location: Exhibit Hall 444
Main Presenter: Alex Brosky
Main Presenter: Jason Buria
Presentation Theater
1:00 PM – 2:00 PM
Illinois Chapter Meeting
Location: Orange County Convention Center, W307 C-D
1:00 PM – 2:00 PM
Succession Planning: You Should Train Your Replacement
Location: Exhibit Hall 2139
Main Presenter: Gigi Smith – Mission Critical Partners
Career Advancement Center
CEU: 1
1:30 PM – 2:00 PM
Benefits of a Mission Critical LTE network
Location: Exhibit Hall 444
Main Presenter: Rob Butts – L3Harris Technologies
Co-Presenter: Captain Brian Screws – Georgia Department of Public Safety
Co-Presenter: David Keith – Southern Linc
Presentation Theater
1:30 PM – 2:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
Location: Exhibit Hall 400
2:00 PM – 2:30 PM
Think Tank: APCO's New Career Instructor Program
Location: Orange County Convention Center, West C Lobby, Level 2
Main Presenter: Timothy Scanlon – APCO International, Inc.
2:00 PM – 3:00 PM
100 Ways to Show Employees Appreciation
Location: Orange County Convention Center, W304 E-H
Main Presenter: Stephan M. Bunker, BS Criminal Justice, MEd Adult Education – Maine Fire Protection Commission
Communications Center Management
CEU: 1
2:00 PM – 3:00 PM
A Skyward Shift: Designing PSAPs for Emotional Resilience
Location: Orange County Convention Center, W308
Main Presenter: David A. Navarrete, MSc, MBA, EDRA CORE – Sky Factory, Inc.
Wellness in the Emergency Communication Center
CEU: 1
2:00 PM – 3:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
2:00 PM – 3:00 PM
Building a Community of Belonging in the ECC
Location: Orange County Convention Center, W206
Main Presenter: Katy Myers, CPE, ENP MSML – NORCOM
Frontline Telecommunicator
CEU: 1
2:00 PM – 3:00 PM
How Digital Alerts Are Transforming Emergency Response
Location: Orange County Convention Center, W207 A-B
Main Presenter: Karin Marquez – RapidSOS
Co-Presenter: Dick Bauer – Honeywell
Co-Presenter: David Rogers – Raptor Technologies
Cutting Edge Developments
CEU: 1
2:00 PM – 3:00 PM
Is Your PSAP Ready to Embrace Innovation?
Location: Orange County Convention Center, W204 A-B
Main Presenter: Chantal Levert – Motorola Solutions
Co-Presenter: Travis Jensen – ADOA - Arizona Strategic Enterprise Technology (ASET) Office
Co-Presenter: Kim A. Siepert – Motorola Solutions
Co-Presenter: Carlton Ray – Shelby County 911
NG9-1-1 and Emerging Technologies
CEU: 1
2:00 PM – 3:00 PM
Livestreaming Body-Worn Cameras Improves Safety for All
Location: Orange County Convention Center, W203 B-C
Main Presenter: Jennifer Harder – First Responder Network Authority
Co-Presenter: James Hilles – Alliance Police Department
Co-Presenter: Monika Lee – Daytona Beach Police Department
Co-Presenter: Cornelia Sigworth
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
2:00 PM – 3:00 PM
Make a Splash! You Can Make a Difference Beyond Your Center!
Location: Orange County Convention Center, W205 A-B
Main Presenter: Zachary Dykes, RPL – Missouri State Highway Patrol
Co-Presenter: Trae R. Maeder, RPL, ENP – Lee County Port Authority
Leadership Development- Repeat Session
CEU: 1
2:00 PM – 3:00 PM
Network Migration of 800 BDAs
Location: Orange County Convention Center, W202 B-C
Main Presenter: Creighton S. Watley, GROL, NICET IB-PSC Tech III, NICET IB-PSC Design, PMP – Puget Sound Emergency Radio Network
Co-Presenter: Sean Douglas – PSERN
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 3:00 PM
Outsourcing Cybersecurity in Public Safety
Location: Orange County Convention Center, W208 B-C
Main Presenter: Jamie Ginn, PhD h. c. – OTM Cyber
Co-Presenter: Devin Lukomski – OTM Cyber
Cybersecurity for Public Safety Communications
CEU: 1
2:00 PM – 3:00 PM
What I Learned About YOUR Center!
Location: Orange County Convention Center, W304 A-D
Main Presenter: Tracy Eldridge, ENP – On Scene First
Leadership Development
CEU: 1
2:00 PM – 4:00 PM
ECC Tour: Orlando Operations Center Tour
Location: Orange County Convention Center, West A/B Lobby, Level 1
2:15 PM – 2:45 PM
Taking 911 Beyond the Call with CentralSquare® Vertex NG911™ Call Handling
Location: Exhibit Hall 444
Main Presenter: Jordan Witt – CentralSquare Technologies
Presentation Theater
2:15 PM – 3:15 PM
Key to Success: Essential Early Leadership Development
Location: Exhibit Hall 2139
Main Presenter: Samantha Johnson, FL APCO Board Member – Hernando County Sheriff's Office
Career Advancement Center
CEU: 1
2:30 PM – 3:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
Location: Exhibit Hall 400
2:30 PM – 4:00 PM
California Chapter Meeting
Location: Orange County Convention Center, W307 C-D
3:00 PM – 3:30 PM
Overcoming Language Barriers: AI's Role in Transforming 911 Communication with Translation
Location: Exhibit Hall 444
Main Presenter: Alex Dizengof – Carbyne
Presentation Theater
3:00 PM – 4:00 PM
Free AFC Licensing Services Drawing
Location: Exhibit Hall 1139
3:30 PM – 4:15 PM
K9 Dog Demonstrations - "FL Firefighters Safety & Health Collaborative"
Location: Exhibit Hall 400
3:30 PM – 4:30 PM
Bridging the Language Gap in 9-1-1 Call Processing
Location: Orange County Convention Center, W207 A-B
Main Presenter: Christopher Dew, MS ENP – Convey911
Cutting Edge Developments
CEU: 1
3:30 PM – 4:30 PM
Build, Join or Both? Best Radio System for My Agency
Location: Orange County Convention Center, W202 B-C
Main Presenter: Brad Barber – Federal Engineering, Inc.
Co-Presenter: Rajit Jhaver, MBA – Federal Engineering, Inc.
Radio and Wireless Communications Technologies
CEU: 1
3:30 PM – 4:30 PM
Can You Really Change a 30-Year-Old Culture?
Location: Orange County Convention Center, W304 E-H
Main Presenter: Kimberly A. Miller, Ph.D. and 20+ years in public safety – Kimberly A. Miller & Associates, LLC
Co-Presenter: Vivian C. Gonzalez, BA, POST Certified Academy Intermediate Instructor – San Jose Police Department
Co-Presenter: Jennifer Hern, CMCP – San Jose Police Department
Communications Center Management
CEU: 1
3:30 PM – 4:30 PM
Complacency Kills
Location: Orange County Convention Center, W206
Main Presenter: Morrissa L. Ahl-Moyer – North Carolina Center for Missing Persons
Frontline Telecommunicator
CEU: 1
3:30 PM – 4:30 PM
Hurricane Ian & Idalia: FL-TERT & FL-COMU
Location: Orange County Convention Center, W209
Main Presenter: Natalia Duran, CPE – FL-APCO/NENA Chapter
Co-Presenter: Lisa Cahill – Marion County Public Safety
Co-Presenter: Jason Matthews – Lake County Sheriff | Florida Communications Unit
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM – 4:30 PM
Know Thyself and Others: How to Use Emotional Intelligence
Location: Orange County Convention Center, W205 A-B
Main Presenter: Adam Timm – The Healthy Dispatcher
Frontline Telecommunicator-Repeat Session
CEU: 1
3:30 PM – 4:30 PM
Leadering Out Loud
Location: Orange County Convention Center, W304 A-D
Main Presenter: Deranecque Sims, ENP, CPE, CMCP – Memphis Police Emergency Communications Bureau
Leadership Development
CEU: 1
3:30 PM – 4:30 PM
Maui Wildfire Response
Location: Orange County Convention Center, W203 B-C
Main Presenter: Doug Harder – First Responder Network Authority
Co-Presenter: Eric Peniata – City of Riverside Fire Department and California Task Force 6
Co-Presenter: Kelley Adley – FirstNet, Built w/ AT&T
Co-Presenter: Frederick Scalera – FirstNet Program at AT&T
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
3:30 PM – 4:30 PM
Solving Resource Overload: 9-1-1 Cyber Resource Hub
Location: Orange County Convention Center, W208 B-C
Main Presenter: Ryan ford – Cybersecurity and Infrastructure Security Agency (CISA)
Co-Presenter: Mark Buchholz – Washington County Consolidated Communications Agency
Co-Presenter: Greg Holcomb – Lake County Public Safety Communications
Cybersecurity for Public Safety Communications
CEU: 1
3:30 PM – 4:30 PM
The 10 Commandments of Leadership
Location: Exhibit Hall 2139
Main Presenter: Anthony N. LaPine, Stanford MBA, MSEE, BSEE – Hiplink Software
Career Advancement Center
CEU: 1
3:30 PM – 4:30 PM
Undoing the Damage of the Compartmentalization Culture
Location: Orange County Convention Center, W308
Main Presenter: Shannon Polito, ENP RPL – Help For the Headset
Wellness in the Emergency Communication Center
CEU: 1
3:30 PM – 4:30 PM
Where Is My Jetpack? A 9-1-1 Telecommunicator's Dream
Location: Orange County Convention Center, W204 A-B
Main Presenter: Katy Myers, CPE, ENP MSML – NORCOM
NG9-1-1 and Emerging Technologies
CEU: 1
3:45 PM – 4:15 PM
Enhancing Emergency Response: The Role of the Connected First Responder
Location: Exhibit Hall 444
Main Presenter: Dami Bullock – RapidDeploy
Presentation Theater
4:00 PM – 5:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
4:00 PM – 5:00 PM
Free Institute Online Course Drawing
Location: Exhibit Hall 1139
4:30 PM – 5:00 PM
NG911 Leveraging End-to-End Public Cloud - SaaS
Location: Exhibit Hall 444
Main Presenter: Eric Caddy – NGA
Presentation Theater
5:00 PM – 6:00 PM
Atlantic Chapter Meeting
Location: Orange County Convention Center, W307 C-D
5:30 PM – 7:00 PM
Young Professional Mixer (Invitation Only)
Location: JoJo's ShakeBar, Bar & Side Patio
Sponsored By
7:00 PM – 9:00 PM
IntelliComm Networking Party (invitation only)
Location: Ole'Red Orlando
Tuesday, August 6, 2024
7:00 AM – 4:30 PM
Registration & Member Voting
Location: Orange County Convention Center, West A/B Lobby, Level 1
Sponsored By
8:00 AM – 10:00 AM
Distinguished Achievers Breakfast
Location: Orange County Convention Center, Valencia Ballroom
Keynote Speaker: Anthony Robles
Sponsored By
CEU: 1
8:00 AM – 12:00 PM
APCO Store
Location: Orange County Convention Center, West A/B Lobby, Level 2
8:00 AM – 5:00 PM
NRPC CAPRAD Technical Seminar
Location: Orange County Convention Center, W312 B-C
8:00 AM – 5:00 PM
Quiet Room
Location: Orange County Convention Center, W306 A
Sponsored By
10:00 AM – 10:20 AM
Mindful Meditation Session
Location: Orange County Convention Center, W308
Sponsored By
10:00 AM – 11:00 AM
Keynote Meet & Greet with Anthony Robles
Location: Exhibit Hall 1139
10:15 AM – 3:30 PM
Large ECC Directors Roundtable (Invitation Only)
Location: Rosen Centre, Salon 9-10
10:15 AM – 3:30 PM
Medium ECC Directors Roundtable (Invitation Only)
Location: Rosen Centre, Salon 3-4
10:15 AM – 3:30 PM
Small ECC Directors Roundtable (Invitation Only)
Location: Rosen Centre, Salon 1-2
10:30 AM – 10:50 AM
Mindful Meditation Session
Location: Orange County Convention Center, W308
Sponsored By
10:30 AM – 11:00 AM
Technological Advances for Emergency Preparedness, Response and Situational Awareness
Location: Exhibit Hall 444
Main Presenter: Lashinda Stair – Motorola Solutions
Co-Presenter: Alan Melvin – Motorola Solutions
Presentation Theater
10:30 AM – 11:15 AM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
Location: Exhibit Hall 400
10:30 AM – 11:30 AM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
10:30 AM – 11:30 AM
Rising to the Top: Successful Promotions
Location: Exhibit Hall 2139
Main Presenter: Aimee Jarrell – APCO International
Career Advancement Center
CEU: 1
11:00 AM – 11:20 AM
Chair Yoga Session
Location: Orange County Convention Center, W308
Sponsored By
11:15 AM – 11:45 AM
Migrating to the Cloud – Benefits to Public Safety
Location: Exhibit Hall 444
Main Presenter: Jimmy Lichtenstein – AT&T
Presentation Theater
11:30 AM – 11:50 AM
Chair Yoga Session
Location: Orange County Convention Center, W308
Sponsored By
11:30 AM – 12:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
Location: Exhibit Hall 400
11:30 AM – 12:30 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
11:45 AM – 12:45 PM
Introspection: Self-Reflection and Development
Location: Exhibit Hall 2139
Main Presenter: Jesse Martin, KAI-MP – Harrisonburg-Rockingham ECC
Career Advancement Center
CEU: 1
12:00 PM – 12:20 PM
Sound Bath Session
Location: Orange County Convention Center, W308
Sponsored By
12:00 PM – 12:30 PM
Using Artificial Intelligence, Applications and What’s Next
Location: Exhibit Hall 444
Presenter: John Persano – Amazon Web Services
Presenter: Doug Gartner – Amazon Web Services
Presentation Theater
12:00 PM – 1:00 PM
Free Institute Online Course Drawing
Location: Exhibit Hall 1139
12:00 PM – 1:30 PM
Past Presidents and Life Members Luncheon (Invitation Only)
Location: Rosen Centre, Everglades Restaurant
12:30 PM – 12:50 PM
Sound Bath Session
Location: Orange County Convention Center, W308
Sponsored By
12:30 PM – 1:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
Location: Exhibit Hall 400
12:30 PM – 4:00 PM
Reminiscing with History Makers Interviews
Location: Rosen Centre, Salon 5
12:45 PM – 1:15 PM
911-Initiated AED Response
Location: Exhibit Hall 444
Presenter: Richard Price, MPA – PulsePoint Foundation
Presentation Theater
1:00 PM – 2:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
1:00 PM – 2:00 PM
FREE AFC Licensing Services Drawing
Location: Exhibit Hall 1139
1:00 PM – 2:00 PM
It's Not Communication If You're the Only One Talking
Location: Exhibit Hall 2139
Main Presenter: Kevin D. Neal
Career Advancement Center
CEU: 1
1:00 PM – 2:00 PM
Tennessee Chapter Meeting
Location: Orange County Convention Center, W307 C-D
1:00 PM – 3:00 PM
APCO Adjunct Interviews (Invitation Only)
Location: Rosen Centre, Salon 13
1:00 PM – 3:00 PM
ECC Tour: Orlando Operations Center Tour
Location: Orange County Convention Center, West A/B Lobby, Level 1
1:30 PM – 2:00 PM
It’s the End of the NG9-1-1 World as We Know It
Location: Exhibit Hall 444
Main Presenter: Jared Hertzler, ENP – Comtech
Presentation Theater
1:30 PM – 2:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
Location: Exhibit Hall 400
1:30 PM – 2:30 PM
9-1-1 Where’s the Emergency?
Location: Orange County Convention Center, W204 A-B
Main Presenter: Penny Willoughby – what3words
Co-Presenter: Nikki McGraw – Kennesaw Acworth 911
Co-Presenter: Scott Warner, GISP, FPEM – Baldwin County 9-1-1
Co-Presenter: Bradley Myers – Bradenton Police Department
NG9-1-1 and Emerging Technologies
CEU: 1
1:30 PM – 2:30 PM
Beyond Thank You: Expressing Appreciation at Work
Location: Orange County Convention Center, W304 A-D
Main Presenter: Stephen J. Johnson, MA – Cambridge Emergency Communications
Leadership Development
CEU: 1
1:30 PM – 2:30 PM
Boosting 9-1-1 Staff Performance, Retention and Mental Health
Location: Orange County Convention Center, W308
Main Presenter: Patrick Botz
Co-Presenter: Michele Surdam, ENP – Prince William County Government Department of Public Safety Communications
Co-Presenter: Sonny Saxton, EMT-P, ENP – Charlottesville-UVA-Albemarle County Emergency Communications Center
Co-Presenter: Kari Morrissey – Anoka County Emergency Communications Center – 911
Co-Presenter: Maureen Dieckmann – Moetivations Inc
Wellness in the Emergency Communication Center
CEU: 1
1:30 PM – 2:30 PM
Can You Really Change a 30-Year-Old Culture?
Location: Orange County Convention Center, W205 A-B
Main Presenter: Kimberly A. Miller, Ph.D. and 20+ years in public safety – Kimberly A. Miller & Associates, LLC
Co-Presenter: Vivian C. Gonzalez, BA, POST Certified Academy Intermediate Instructor – San Jose Police Department
Co-Presenter: Jennifer Hern, CMCP – San Jose Police Department
Communications Center Management- Repeat Session
CEU: 1
1:30 PM – 2:30 PM
Chester County, PA, Manhunt/Escaped Prisoner D. Cavalcante
Location: Orange County Convention Center, W209
Main Presenter: Jason Suydam – Chester County Sheriff's Office Chester County Department of Emergency Services
Co-Presenter: Justin McClure – County of Chester
Co-Presenter: William C. Meadowcroft, Jr. – County of Chester
Co-Presenter: Warren Messerschmidt – County of Chester
Emergency Preparedness, Response and Situational Awareness
CEU: 1
1:30 PM – 2:30 PM
Director in Distress: Destigmatizing Mental Health for Leaders
Location: Orange County Convention Center, W304 E-H
Main Presenter: Renee Thornton
Co-Presenter: Tanya Dillon – RCMP
Communications Center Management
CEU: 1
1:30 PM – 2:30 PM
FirstNet in Our Schools
Location: Orange County Convention Center, W203 B-C
Main Presenter: Gerald Risner – First Responder Network Authority
Co-Presenter: Jason Stoddard – Charles County Public Schools (MD)
Co-Presenter: Jason Helman – University of Tennessee
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
1:30 PM – 2:30 PM
I'm in Pursuit!
Location: Orange County Convention Center, W206
Main Presenter: Zachary Dykes, RPL – Missouri State Highway Patrol
Frontline Telecommunicator
CEU: 1
1:30 PM – 2:30 PM
Implementation of Wellness Practices and Policies
Location: Orange County Convention Center. W207 A-B
Main Presenter: Maggie DeBoard – Herndon Police Department
Co-Presenter: Michael Bourke, PhD – Michael Bourke, Ph.D., PLLC
Cutting Edge Developments
CEU: 1
1:30 PM – 2:30 PM
In the Eye of the Cyber Storm
Location: Orange County Convention Center, W208 B-C
Main Presenter: Jay Kaine – Motorola Solutions
Co-Presenter: Tyler Brodbeck – Motorola Solutions
Cybersecurity for Public Safety Communications
CEU: 1
1:30 PM – 2:30 PM
What Could Go Wrong? Importance of a Solid Support Contract
Location: Orange County Convention Center, W202 B-C
Main Presenter: Ramya Doraisamy, MS – Altairis Technology Partners
Co-Presenter: Jaime Martinez – Altairis Technology Partners LLC
Co-Presenter: Richard Townend – Altairis Technology Partners LLC
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 2:30 PM
Think Tank: Personal Financial Wellness: Introduction to the Basics
Location: Orange County Convention Center, West C Lobby, Level 2
Main Presenter: Casey L. Flemings – Hamilton County 9-1-1 ECD
Think Tank
2:15 PM – 2:45 PM
BKR 9000 + InteropONE = Practical PTT over Broadband
Location: Exhibit Hall 444
Main Presenter: James Teel – BK Technologies
Presentation Theater
2:15 PM – 3:15 PM
Launching beyond the console
Location: Exhibit Hall 2139
Main Presenter: Toby Akers, CMCP – City of Roanoke E911
Career Advancement Center
CEU: 1
2:30 PM – 3:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
Location: Exhibit Hall 400
3:00 PM – 3:30 PM
Modernizing Your PSAP: Next-Generation Emergency Response driven by Mission Critical Networks and Cloud Infrastructure
Location: Exhibit Hall 444
Main Presenter: Chris Hill – Carbyne
Co-Presenter: Scott Agnew – FirstNet Program at AT&T
Presentation Theater
3:00 PM – 4:00 PM
Active Shooter: Dispatching in the Line of Fire
Location: Orange County Convention Center, W205 A-B
Main Presenter: Andrea Fox – WCCCA
Frontline Telecommunicator-Repeat Session
CEU: 1
3:00 PM – 4:00 PM
Alleviating the Health Challenges of Telecommunicators
Location: Orange County Convention Center, W206
Main Presenter: Peter Goldstein – Clearchoice Headsets & Technology
Co-Presenter: Aaron Gitler – Starkey Headsets
Co-Presenter: Nicole Lopez – Salt Lake Valley Emergency Communications Center
Frontline Telecommunicator
CEU: 1
3:00 PM – 4:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
3:00 PM – 4:00 PM
Federal Collaboration in Support of ECC Technologies
Location: Orange County Convention Center, W203 B-C
Main Presenter: Kim Coleman Madsen – First Responder Network Authority
Co-Presenter: Brian Tegtmeyer, ENP – National Highway Transportation Safety Administration
Co-Presenter: Renee Gordon, MBA, SHRM-CP, CPE, ENP – Alexandria Department of Emergency and Customer Communications
Co-Presenter: Jeremy Hill, Retired Fire Captain, CPE – NTIA, Office of Public Safety Communications
Co-Presenter: Karima Holmes, RPL – DHS/CISA
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
3:00 PM – 4:00 PM
Free Institute Online Course Drawing
Location: Exhibit Hall 1139
3:00 PM – 4:00 PM
I’m All Wellnessed Out!
Location: Orange County Convention Center, W308
Main Presenter: Maureen Dieckmann – Moetivations Inc
Wellness in the Emergency Communication Center
CEU: 1
3:00 PM – 4:00 PM
If Disney Ran YourEmergency Communications Center
Location: Orange County Convention Center, W304 E-H
Main Presenter: JaCorey Glaude, ENP, RPL, CMCP
Communications Center Management
CEU: 1
3:00 PM – 4:00 PM
Importance of Indoor Mapping Data for Keeping Schools Safe
Location: Orange County Convention Center, W209
Main Presenter: Ed Parkinson – RapidSOS
Co-Presenter: Jeff Liebl – GeoComm
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:00 PM – 4:00 PM
Manage Performance With Feedback: Bring Out the Best
Location: Orange County Convention Center, W304 A-D
Main Presenter: Adam Timm – The Healthy Dispatcher
Leadership Development
CEU: 1
3:00 PM – 4:00 PM
Mutual-Aid in Minutes
Location: Orange County Convention Center, W202 B-C
Main Presenter: Brad Steiner – First Net, Built with AT&T
Radio and Wireless Communications Technologies
CEU: 1
3:00 PM – 4:00 PM
Policy Violations, Compromise, Cyber Attacks, Oh My!
Location: Orange County Convention Center, W208 B-C
Main Presenter: Mike Hoover – Parsons IPKeys
Co-Presenter: Loney Crist – Parsons IPKeys
Cybersecurity for Public Safety Communications
CEU: 1
3:00 PM – 4:00 PM
Reducing Response Times by Reimagining Technology
Location: Orange County Convention Center, W207 A-B
Main Presenter: Don Redmond – BRINC
Cutting Edge Developments
CEU: 1
3:00 PM – 4:00 PM
Sometimes You Need to Go Where Everybody Knows Your Name
Location: Orange County Convention Center, W204 A-B
Main Presenter: Brooks Shannon, ENP – Esri
NG9-1-1 and Emerging Technologies
CEU: 1
4:15 PM – 5:15 PM
Second General Business Session
Location: Orange County Convention Center, W311
5:15 PM – 6:00 PM
First & Second Vice President Reception
Location: Orange County Convention Center, W311 Foyer
6:30 PM – 10:00 PM
APCO Block Party!
Location: Universal Studios Florida, Universal Studios Florida
Sponsored By
Wednesday, August 7, 2024
7:30 AM – 9:30 AM
Chapter Officers and CCAM Breakfast
Location: Rosen Centre, Signature 2
7:30 AM – 11:30 AM
Institute Adjunct Instructor Appreciation Breakfast (Invitation Only)
Location: Rosen Centre, Salon 15-16
Sponsored By
8:00 AM – 9:00 AM
Nevada Chapter Meeting
Location: Orange County Convention Center, W307 C-D
8:00 AM – 9:30 AM
Registration
Location: Orange County Convention Center, West A/B Lobby, Level 1
Sponsored By
8:00 AM – 5:00 PM
AFC Lab (Local Advisors Only)
Location: Orange County Convention Center, W312 B-C
Sponsored By
8:00 AM – 5:00 PM
Quiet Room
Location: Orange County Convention Center, W306 A
Sponsored By
8:15 AM – 8:45 AM
Think Tank: Prioritizing Employee Retention During a Staffing Crisis
Location: Orange County Convention Center, West C Lobby, Level 2
Main Presenter: Crystal N. Lawrence, CPE, RPL, ENP – Association of Public-Safety Communications Officials (APCO) International, Inc.
Think Tank
8:30 AM – 9:30 AM
9-1-1 Comms and Critters With 42-PU
Location: Orange County Convention Center, W308
Main Presenter: Heather Blaney, CTO – Knox County Central Dispatch
Wellness in the Emergency Communication Center
CEU: 1
8:30 AM – 9:30 AM
Be Who YOU Need(ed)!
Location: Orange County Convention Center, W206
Main Presenter: Kris Inman, MA, RYT-200 – The Healthy Dispatcher
Frontline Telecommunicator
CEU: 1
8:30 AM – 9:30 AM
Building Effective Emergency Response for Live Events
Location: Orange County Convention Center, W209
Main Presenter: Dami Bullock – RapidDeploy
Co-Presenter: Jerel Frazier, RPL – Arizona Dept. of Administration
Emergency Preparedness, Response and Situational Awareness
CEU: 1
8:30 AM – 9:30 AM
Engaging the Overnight Shift: Strategies for Success
Location: Orange County Convention Center, W304 E-H
Main Presenter: Sondra Wesley, BS- Criminal Justice, Certified Law Enforcement Instructor – Prepared
Communications Center Management
CEU: 1
8:30 AM – 9:30 AM
Ethical Leadership in an Unethical World
Location: Orange County Convention Center, W304 A-D
Main Presenter: Jonathan Goldman, CPE, RPL – Lakes Region Mutual Fire Aid
Leadership Development
CEU: 1
8:30 AM – 9:30 AM
Find Cyber Threats Using Artificial Intelligence
Location: Orange County Convention Center, W208 B-C
Main Presenter: Pranshu Bajpai, PhD – Motorola Solutions
Cybersecurity for Public Safety Communications
CEU: 1
8:30 AM – 9:30 AM
Lessons Learned From Coverage Testing
Location: Orange County Convention Center, W202 B-C
Main Presenter: Cheryl Giggetts, MBA – CTA Consultants, LLC
Co-Presenter: Curtis Johnson – CTA Consultants
Radio and Wireless Communications Technologies
CEU: 1
8:30 AM – 9:30 AM
Project 25 CAP Quarterly Open Meeting
Location: Orange County Convention Center, W306 B
8:30 AM – 9:30 AM
Real-Time AI Assisted Radio Transcription Technology
Location: Orange County Convention Center, W207 A-B
Main Presenter: Milan R. Mueller, MA in Geography – Smart Response Technologies
Cutting Edge Developments
CEU: 1
8:30 AM – 9:30 AM
Reducing Response Times by Reimagining Technology
Location: Orange County Convention Center, W205 A-B
Main Presenter: Don Redmond – BRINC
Cutting Edge Developments- Repeat Session
CEU: 1
8:30 AM – 9:30 AM
ROG the Dog: Providing Calm and Care in the Middle of Chaos
Location: Orange County Convention Center, W203 B-C
Main Presenter: Kelley Adley – FirstNet, Built w/ AT&T
Co-Presenter: Ryan Fields Spack – FirstNet Program at AT&T
Co-Presenter: Shawn Gaither – Nelson County E-911 Center
Co-Presenter: Jesse Baker – Global Medical Response (GMR)
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
8:30 AM – 9:30 AM
The Expanded Emergency Response Ecosystem in NG9-1-1
Location: Orange County Convention Center, W204 A-B
Main Presenter: Michael Dame, MPA – NTIA
Co-Presenter: Jeremy Hill, Retired Fire Captain, CPE – NTIA, Office of Public Safety Communications
Co-Presenter: Lee Ann Magoski
Co-Presenter: Karl Fasold
NG9-1-1 and Emerging Technologies
CEU: 1
9:30 AM – 11:00 AM
Chapter Officer Workshop
Location: Orange County Convention Center, W307 C-D
10:00 AM – 11:00 AM
AI/ML in NG911: Value Propositions for Telecommunicators
Location: Orange County Convention Center, W204 A-B
Main Presenter: Norman Speicher – DHS S&T
Co-Presenter: Sridhar Kowdley – Department of Homeland Security, Science & Technology Directorate
Co-Presenter: Max Romanik – Corner Alliance
NG9-1-1 and Emerging Technologies
CEU: 1
10:00 AM – 11:00 AM
Artificial Intelligence for Training
Location: Orange County Convention Center, W304 E-H
Main Presenter: Charles M. Vitale, RPL, ENP, CPE – Emergency Communications Department
Communications Center Management
CEU: 1
10:00 AM – 11:00 AM
Culture, the Movie
Location: Orange County Convention Center, W304 A-D
Main Presenter: Patrice Coleman, MBA, CPE, ENP, RPL, CMCP – Metropolitan Nashville Department of Emergency Communications
Leadership Development
CEU: 1
10:00 AM – 11:00 AM
Enhance Response and Collaboration with Alert Technology
Location: Orange County Convention Center, W209
Main Presenter: Darin Dillard – Caliber Public Safety
Co-Presenter: Todd Thompson – Caliber Public Safety
Co-Presenter: Isaac Sprague – Caliber Public Safety
Emergency Preparedness, Response and Situational Awareness
CEU: 1
10:00 AM – 11:00 AM
FCC Update
Location: Orange County Convention Center, W207 A-B
Cutting Edge Developments
CEU: 1
10:00 AM – 11:00 AM
Imagine Listening
Location: Orange County Convention Center, W308
Main Presenter: Ricardo Martinez, II – Within the Trenches Media
Wellness in the Emergency Communication Center
CEU: 1
10:00 AM – 11:00 AM
In Your Own Backyard: Human Trafficking Awareness
Location: Orange County Convention Center, W206
Main Presenter: Crystal N. Lawrence, CPE, RPL, ENP – Association of Public-Safety Communications Officials (APCO) International, Inc.
Frontline Telecommunicator
CEU: 1
10:00 AM – 11:00 AM
Is Your ECC Prepared for Cyber’s Worst?
Location: Orange County Convention Center, W208 B-C
Main Presenter: John Casler – L3Harris Technologies
Co-Presenter: Sean Scott – SecuLore an Exacom company
Cybersecurity for Public Safety Communications
CEU: 1
10:00 AM – 11:00 AM
LMR/LTE Interoperability Successes and Best Practices
Location: Orange County Convention Center, W203 B-C
Main Presenter: Chris Kindelspire – First Responder Network Authority
Co-Presenter: Andrea Baughn – Integrated Public Safety Commission, Indiana
Co-Presenter: Heidi Taylor – City of Dallas Georgia Police Department
Co-Presenter: Harley Watts – Vanderbilt Emergency Communications (VECOM)
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
10:00 AM – 11:00 AM
The Importance of P25 Coverage and Network Design
Location: Orange County Convention Center, W202 B-C
Main Presenter: Justin Carnagey – Texas County (Oklahoma) 9-1-1 Trust Authority
Co-Presenter: Robert Stolz, ENP – Stolz Telecom Companies
Radio and Wireless Communications Technologies
CEU: 1
10:00 AM – 11:00 AM
Zero Suicide Kits
Location: Orange County Convention Center, W205 A-B
Main Presenter: Dawn Summer Shumway – Ada County Sheriff's Office
Wellness in the Emergency Communication Center- Repeat Session
CEU: 1
10:00 AM – 3:00 PM
CAC Meeting and Lunch
Location: Rosen Centre, Salon 13
11:30 AM – 1:30 PM
Food For Thought Luncheon
Location: Orange County Convention Center, Valencia Ballroom
Keynote Speaker: Duncan Wardle
CEU: 1
1:45 PM – 2:15 PM
Think Tank: Being Fit and Healthy in the Communications Center
Location: Orange County Convention Center, West C Lobby, Level 2
Main Presenter: Harold Downs – Naperville (IL) Emergency Communications Center
Think Tank
2:00 PM – 3:00 PM
April 10, 2023 - A Day That Changed Louisville
Location: Orange County Convention Center, W205 A-B
Main Presenter: Jody Meiman – Louisville Metro Emergency Services / MetroSafe 911
Co-Presenter: Emily David – Louisville Metro Emergency Services/MetroSafe 911
Co-Presenter: Dana Frost – Louisville Metro Emergency Services/MetroSafe 911
Co-Presenter: Pat McNeill – Louisville Metro Emergency Services/MetroSafe 911
Co-Presenter: Jenny Sabie – Louisville Metro Emergency Services/MetroSafe 911
Emergency Preparedness, Response and Situational Awareness- Repeat Session
CEU: 1
2:00 PM – 3:00 PM
Building Your Agency’s Public Education Program
Location: Orange County Convention Center, W206
Main Presenter: Ryan J. Dedmon, MA – 911 Training Institute
Co-Presenter: Cassie Sexton – Mindbase
Frontline Telecommunicator
CEU: 1
2:00 PM – 3:00 PM
Elevating Public Safety Through Cybersecurity Education
Location: Orange County Convention Center, W208 B-C
Main Presenter: Megan Bixler, RPL – APCO International
Cybersecurity for Public Safety Communications
CEU: 1
2:00 PM – 3:00 PM
Emotional Labor: Service with a Smile
Location: Orange County Convention Center, W308
Main Presenter: Emily Zavala, BA – Gold Line Positive Solutions
Wellness in the Emergency Communication Center
CEU: 1
2:00 PM – 3:00 PM
First Responder Smart Tracking Challenge Lessons Learned
Location: Orange County Convention Center, W203 B-C
Main Presenter: Randy Kerr – First Responder Network Authority
Co-Presenter: Alex Gorsuch – Ascent Integrated Tech
Co-Presenter: Sonny Kirkley – Indiana University Crisis Technologies Innovation Lab
Co-Presenter: Dale Rolfson – Indianapolis Fire Department
Co-Presenter: Jarod Koon – Ellettsville Police Department
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
2:00 PM – 3:00 PM
How to Prepare for the “Oh No!”
Location: Orange County Convention Center, W209
Main Presenter: Sebrina Jackson, ENP, RPL, CMCP – Metro Nashville Dept of Emergency Communications
Co-Presenter: Kathy Hogan, RPL – Metro Nashville Dept of Emergency Communications
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:00 PM – 3:00 PM
Medical Liability: Food for Thought!
Location: Orange County Convention Center, W304 E-H
Main Presenter: Dorothy Cave – APCO Institute
Communications Center Management
CEU: 1
2:00 PM – 3:00 PM
NG9-1-1: The Change Management & Training Challenge
Location: Orange County Convention Center, W204 A-B
Main Presenter: Steve Raucher – RapidDeploy
Co-Presenter: Jacob Saur, ENP – Arlington County Virginia
NG9-1-1 and Emerging Technologies
CEU: 1
2:00 PM – 3:00 PM
P25 for the Future: New Standards, Interop & Security
Location: Orange County Convention Center, W202 B-C
Main Presenter: Stephen A. Nichols – PROJECT 25 TECHNOLOGY INTEREST GROUP
Co-Presenter: Andy Davis – Motorola Solutions TIA TR-8
Co-Presenter: James Downes – DHS CISA
Co-Presenter: Jeremy Elder – L3Harris
Co-Presenter: Scott Wright – State of Connecticut Department of Emergency Service and Public Protection
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 3:00 PM
The AI-Augmented ECC
Location: Orange County Convention Center, W207 A-B
Main Presenter: Chad Brothers, ENP, PMP, CMCP – Comtech Telecommunications Corp.
Cutting Edge Developments
CEU: 1
2:00 PM – 3:00 PM
The Best Investment Is in Yourself
Location: Orange County Convention Center, W304 A-D
Co-Presenter: Gina Edmunds – APCO Institute
Main Presenter: Timothy Scanlon – APCO International, Inc.
Co-Presenter: Steve Edwards
Leadership Development
CEU: 1
2:00 PM – 3:00 PM
Western Regional Consortium
Location: Orange County Convention Center, W307 C-D
2:00 PM – 4:00 PM
ECC Tour: Orange County Sheriff’s Office Communications Center Tour
Location: Orange County Convention Center, West A/B Lobby, Level 1
2:00 PM – 4:00 PM
ECC Tour: Seminole County Sheriff’s Office Tour
Location: Orange County Convention Center, West A/B Lobby, Level 1
3:00 PM – 4:00 PM
Florida Chapter Meeting
Location: Orange County Convention Center, W307 C-D
3:30 PM – 4:30 PM
Adopting the FEMA IPAWS Platform for Our Mobile Nation
Location: Orange County Convention Center, W209
Main Presenter: Norman Speicher
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM – 4:30 PM
Bee GOLDEN
Location: Orange County Convention Center, W304 E-H
Main Presenter: Rebecca A. Conners – Charlottesville UVA Albemarle Emergency Communications Center
Co-Presenter: Celeste Baldino, RPL – Charlottesville UVA Albemarle Emergency Communications Center
Co-Presenter: Jae L. Lohr, RPL,CMCP – Charlottesville-UVA-Albemarle Emergency Communications Center
Communications Center Management
CEU: 1
3:30 PM – 4:30 PM
Can You Be An Imposter and a Leader?
Location: Orange County Convention Center, W304 A-D
Main Presenter: Kimberly A. Miller, Ph.D. and 20+ years in public safety – Kimberly A. Miller & Associates, LLC
Leadership Development
CEU: 1
3:30 PM – 4:30 PM
Case Study: Interoperability Into Statewide P25 Networks
Location: Orange County Convention Center, W202 B-C
Main Presenter: Jeff Hunt – Omnitronics
Radio and Wireless Communications Technologies
CEU: 1
3:30 PM – 4:30 PM
Extended Reality in the ECC
Location: Orange County Convention Center, W204 A-B
Main Presenter: D. Jeremy DeMar, M.A., CPE, ENP – Intrado
NG9-1-1 and Emerging Technologies
CEU: 1
3:30 PM – 4:30 PM
FirstNet in Defense and National Security
Location: Orange County Convention Center, W203 B-C
Main Presenter: Calvin Prouty – First Responder Network Authority
Co-Presenter: Duane Eastmond – US ARMY Sunny Point, NC
Co-Presenter: Mark Santaw – USAID
Co-Presenter: Benjamin Collins – Fort Stewart / Hunter Army Airfield (HAAF) Emergency Communications Center (ECC)
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
3:30 PM – 4:30 PM
Imagine Listening
Location: Orange County Convention Center, W205 A-B
Main Presenter: Ricardo Martinez, II – Within the Trenches Media
Wellness in the Emergency Communication Center- Repeat Session
CEU: 1
3:30 PM – 4:30 PM
Lessons Learned: When You Can't Save Them All
Location: Orange County Convention Center, W206
Main Presenter: Shannon White – Chesterfield Emergency Communications
Frontline Telecommunicator
CEU: 1
3:30 PM – 4:30 PM
Staying Afloat in 9-1-1
Location: Orange County Convention Center, W308
Main Presenter: Halcyon Frank, ENP, APTD – Halcyon Consulting Services, LLC
Co-Presenter: Matt Harwell, MS, MA, ENP, CMCP – Lincoln County Emergency Communications Center (NE)
Wellness in the Emergency Communication Center
CEU: 1
3:30 PM – 4:30 PM
The Ground Truth: Perspectives From ECC Leaders
Location: Orange County Convention Center, W207 A-B
Main Presenter: Jeffrey Cohen – APCO International
Co-Presenter: Jennifer Miles
Co-Presenter: Nick DiCicco
Co-Presenter: Aimee Chase – Sioux Falls Fire Rescue
Co-Presenter: Lee Ann Magoski
Cutting Edge Developments
CEU: 1
6:00 PM – 9:00 PM
Connect & Celebrate Reception and Dinner
Location: Orange County Convention Center, Valencia Ballroom