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Communications Center Management
Wellness in the Emergency Communications Center
Cutting Edge Developments
Cybersecurity for Public Safety Communications
Emergency Preparedness, Response & Situational Awareness
FirstNet: Transforming the Future of Emergency Communications
Frontline Telecommunicator
Leadership Development
NG9-1-1 and Emerging Technologies
Radio and Wireless Communications Technologies
Repeat Session
Full Schedule
All Days
Sat, Aug 3
Sun, Aug 4
Mon, Aug 5
Tue, Aug 6
Wed, Aug 7
Full Schedule
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Saturday, August 3, 2024
8:00 AM – 12:00 PM
APCO Chapter President to President Meeting (Invitation Only)
8:00 AM – 12:00 PM
APCO Chapter President to President Meeting (Invitation Only)
Location: Rosen Centre, Salon 3-4
8:00 AM – 12:00 PM
APCO Chapter President to President Meeting Breakout Room (Invitation Only)
8:00 AM – 12:00 PM
APCO Chapter President to President Meeting Breakout Room (Invitation Only)
Location: Rosen Centre, Salon 5
8:00 AM – 5:00 PM
Bullying and Negativity in the Communications Center
8:00 AM – 5:00 PM
Bullying and Negativity in the Communications Center
Location: Rosen Centre, Salon 10
12:00 PM – 2:00 PM
Committee Leadership Summit (Invitation Only)
12:00 PM – 2:00 PM
Committee Leadership Summit (Invitation Only)
Location: Rosen Centre, Signature 2
1:00 PM – 5:00 PM
APCO Store
1:00 PM – 5:00 PM
APCO Store
Location: Orange County Convention Center, West A/B Lobby, Level 2
1:00 PM – 6:00 PM
Registration & Member Voting
1:00 PM – 6:00 PM
Registration & Member Voting
Location: Orange County Convention Center, West A/B Lobby, Level 1
Sponsored By
2:00 PM – 3:00 PM
Committee Member and Chair Recognition: A Celebration of Your Service (Invitation Only)
2:00 PM – 3:00 PM
Committee Member and Chair Recognition: A Celebration of Your Service (Invitation Only)
Location: Rosen Centre, Junior Ballroom F
2:00 PM – 4:00 PM
Community Service Project
2:00 PM – 4:00 PM
Community Service Project
Location: Orange County Convention Center, West A/B Lobby, Level 1
Sponsored By
3:00 PM – 4:00 PM
Awards Committee Meeting
3:00 PM – 4:00 PM
Awards Committee Meeting
Location: Rosen Centre, Salon 15
3:00 PM – 4:00 PM
Cybersecurity Committee Meeting
3:00 PM – 4:00 PM
Cybersecurity Committee Meeting
Location: Rosen Centre, Salon 17
3:00 PM – 4:00 PM
Health & Wellness Committee Meeting
3:00 PM – 4:00 PM
Health & Wellness Committee Meeting
Location: Rosen Centre, Salon 19
3:00 PM – 4:00 PM
Member Chapter Services Committee Meeting
3:00 PM – 4:00 PM
Member Chapter Services Committee Meeting
Location: Rosen Centre, Salon 16
3:00 PM – 4:00 PM
Professional Development Events Committee Meeting
3:00 PM – 4:00 PM
Professional Development Events Committee Meeting
Location: Rosen Centre, Salon 18
3:00 PM – 5:00 PM
Agency Training Program Certification Evaluator Training
3:00 PM – 5:00 PM
Agency Training Program Certification Evaluator Training
Location: Rosen Centre, Salon 7
4:00 PM – 5:00 PM
Bylaws Committee Meeting
4:00 PM – 5:00 PM
Bylaws Committee Meeting
Location: Rosen Centre, Salon 16
4:00 PM – 5:00 PM
Historical Committee Meeting
4:00 PM – 5:00 PM
Historical Committee Meeting
Location: Rosen Centre, Salon 15
4:00 PM – 5:00 PM
Staffing Task Force Meeting
4:00 PM – 5:00 PM
Staffing Task Force Meeting
Location: Rosen Centre, Salon 17
4:00 PM – 6:00 PM
ECC Tour: Florida Highway Patrol Tour
4:00 PM – 6:00 PM
ECC Tour: Florida Highway Patrol Tour
Location: Orange County Convention Center, West A/B Lobby, Level 1
Sponsored By
Sunday, August 4, 2024
7:00 AM – 9:00 PM
5K Run/Walk at APCO 2024
7:00 AM – 9:00 AM
5K Run/Walk at APCO 2024
Location: Hyatt Regency Orlando, Corner of International Drive and Convention Way
Sponsored By
7:30 AM – 5:00 PM
Registration & Member Voting
7:30 AM – 5:00 PM
Registration & Member Voting
Location: Orange County Convention Center, West A/B Lobby, Level 1
Sponsored By
8:00 AM – 11:00 AM
Chapter Leaders Training
8:00 AM – 11:00 AM
Chapter Leaders Training
Location: Orange County Convention Center, W307 C-D
8:00 AM – 11:00 AM
Institute Adcom Meeting
8:00 AM – 11:00 AM
Institute Adcom Meeting
Location: Rosen Centre, Salon 7
8:00 AM – 12:00 PM
AFC Adcom Meeting
8:00 AM – 12:00 PM
AFC Adcom Meeting
Location: Rosen Centre, Salon 8
8:00 AM – 12:00 PM
APCO Editorial Committee Meeting
8:00 AM – 12:00 PM
APCO Editorial Committee Meeting
Location: Rosen Centre, Salon 5
8:00 AM – 4:00 PM
APCO Store
8:00 AM – 4:00 PM
APCO Store
Location: Orange County Convention Center, West A/B Lobby, Level 2
8:00 AM – 5:00 PM
Quiet Room
8:00 AM – 5:00 PM
Quiet Room
Location: Orange County Convention Center, W306 A
Sponsored By
8:45 AM – 9:15 AM
Think Tank: I Don't Have Ducks, I Have Squirrels and They Are Lost!
8:45 AM – 9:15 AM
Think Tank: I Don't Have Ducks, I Have Squirrels and They Are Lost!
Location: Orange County Convention Center, West C Lobby, Level 2
Main Presenter:
Tracy Eldridge, ENP
– On Scene First
Think Tank
9:00 AM – 10:00 AM
Active Assailant Update
9:00 AM – 10:00 AM
Active Assailant Update
Location: Orange County Convention Center, W209
Main Presenter:
Tony Harrison, MA
– The Public Safety Group
Emergency Preparedness, Response and Situational Awareness
CEU: 1
9:00 AM – 10:00 AM
Breaking Boundaries: Functioning Outside the Comm Center
9:00 AM – 10:00 AM
Breaking Boundaries: Functioning Outside the Comm Center
Location: Orange County Convention Center, W203 B-C
Co-Presenter:
Justin Koval
– Collier County Sheriff's Office
Co-Presenter:
Michele Abbott
– Kansas 911 Coordinating Council
Main Presenter:
Jennifer McIntyre
– First Responder Network Authority
Co-Presenter:
Andrea Baughn
– Integrated Public Safety Commission, Indiana
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
9:00 AM – 10:00 AM
Cybersecurity Life Hacks
9:00 AM – 10:00 AM
Cybersecurity Life Hacks
Location: Orange County Convention Center, W208 B-C
Main Presenter:
Megan Bixler, RPL
– APCO International
Cybersecurity for Public Safety Communications
CEU: 1
9:00 AM – 10:00 AM
Is Your Agency Next Generation 9-1-1 Ready?
9:00 AM – 10:00 AM
Is Your Agency Next Generation 9-1-1 Ready?
Location: Orange County Convention Center, W204 A-B
Main Presenter:
Jordan Witt
– CentralSquare Technologies
NG9-1-1 and Emerging Technologies
CEU: 1
9:00 AM – 10:00 AM
Know Thyself and Others: How to Use Emotional Intelligence
9:00 AM – 10:00 AM
Know Thyself and Others: How to Use Emotional Intelligence
Location: Orange County Convention Center, W206
Main Presenter:
Adam Timm
– The Healthy Dispatcher
Frontline Telecommunicator
CEU: 1
9:00 AM – 10:00 AM
Make a Splash! You Can Make a Difference Beyond Your Center!
9:00 AM – 10:00 AM
Make a Splash! You Can Make a Difference Beyond Your Center!
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Zachary Dykes, RPL
– Missouri State Highway Patrol
Co-Presenter:
Trae R. Maeder, RPL, ENP
– Lee County Port Authority
Leadership Development
CEU: 1
9:00 AM – 10:00 AM
NG9-1-1 Case Study: Nashville School Shooting
9:00 AM – 10:00 AM
NG9-1-1 Case Study: Nashville School Shooting
Location: Orange County Convention Center, W207 A-B
Main Presenter:
Paul McCallister
Co-Presenter:
Jimmy Lichtenstein
– AT&T
Co-Presenter:
Mike Newburn
– FirstNet, Built with AT&T
Co-Presenter:
Dami Bullock
– RapidDeploy
Co-Presenter:
Jaz Lin
– Intrado
Cutting Edge Developments
CEU: 1
9:00 AM – 10:00 AM
P25 System Design That Is Affordable & Meets Users Needs
9:00 AM – 10:00 AM
P25 System Design That Is Affordable & Meets Users Needs
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Cheryl Giggetts, MBA
– CTA Consultants, LLC
Co-Presenter:
Curtis Johnson
– CTA Consultants
Co-Presenter:
Miyah Boyd
– CTA Consultants LLC
Radio and Wireless Communications Technologies
CEU: 1
9:00 AM – 10:00 AM
Staffing in the 9-1-1 World
9:00 AM – 10:00 AM
Staffing in the 9-1-1 World
Location: Orange County Convention Center, W304 E-H
Main Presenter:
Elizabeth M. Howland, ENP
– Eaton County Central Dispatch
Co-Presenter:
Kelley M. Cunningham, ENP, MPA, COML
– EATON COUNTY CENTRAL DISPATCH
Communications Center Management
CEU: 1
9:00 AM – 10:00 AM
This Is the Soundtrack to My Life
9:00 AM – 10:00 AM
This Is the Soundtrack to My Life
Location: Orange County Convention Center, W308
Main Presenter:
Halcyon Frank, ENP, APTD
– Halcyon Consulting Services, LLC
Wellness in the Emergency Communication Center
CEU: 1
10:30 AM – 11:30 AM
Active Shooter: Dispatching in the Line of Fire
10:30 AM – 11:30 AM
Active Shooter: Dispatching in the Line of Fire
Location: Orange County Convention Center, W206
Main Presenter:
Andrea Fox
– WCCCA
Frontline Telecommunicator
CEU: 1
10:30 AM – 11:30 AM
Advent Health Implements FirstNet Rapid Response
10:30 AM – 11:30 AM
Advent Health Implements FirstNet Rapid Response
Location: Orange County Convention Center, W203 B-C
Main Presenter:
Randy Kerr
– First Responder Network Authority
Co-Presenter:
Robert Francisco
– AdventHealth Central Florida
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
10:30 AM – 11:30 AM
Alarm Scoring Is a Gamechanger in Alarm Response
10:30 AM – 11:30 AM
Alarm Scoring Is a Gamechanger in Alarm Response
Location: Orange County Convention Center, W207 A-B
Main Presenter:
Frank G. Fernandez
– PPVAR
Cutting Edge Developments
CEU: 1
10:30 AM – 11:30 AM
Are My Facilities "Public Safety Grade"?
10:30 AM – 11:30 AM
Are My Facilities "Public Safety Grade"?
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Brad Barber
– Federal Engineering, Inc.
Co-Presenter:
Travis LePage, MBA, PMP, PMI-ACP, CSM, ENP
– Federal Engineering, Inc.
Radio and Wireless Communications Technologies
CEU: 1
10:30 AM – 11:30 AM
Championing Well-being and Community Engagement
10:30 AM – 11:30 AM
Championing Well-being and Community Engagement
Location: Orange County Convention Center, W308
Main Presenter:
Erika Lakey, ENP RPL CMCP
– Those 911 Girls
Co-Presenter:
Yasmen Barnett, ENP CMCP
– RapidSOS
Wellness in the Emergency Communication Center
CEU: 1
10:30 AM – 11:30 AM
Cybersecurity for Public Safety Communications
10:30 AM – 11:30 AM
Cybersecurity for Public Safety Communications
Location: Orange County Convention Center, W208 B-C
Main Presenter:
Cheryl Giggetts, MBA
– CTA Consultants, LLC
Cybersecurity for Public Safety Communications
CEU: 1
10:30 AM – 11:30 AM
Cybersecurity Life Hacks
10:30 AM – 11:30 AM
Cybersecurity Life Hacks
Location: Orange County Convention Center, W205 A-B
Main Presenter:
Megan Bixler, RPL
– APCO International
Cybersecurity for Public Safety Communications-Repeat Session
CEU: 1
10:30 AM – 11:30 AM
From Irma to Ian: Lessons Learned
10:30 AM – 11:30 AM
From Irma to Ian: Lessons Learned
Location: Orange County Convention Center, W209
Main Presenter:
Monica Guttenfelder
– Collier County Sheriff's Office
Co-Presenter:
Amy Tuff
– Collier County Sheriff's Office
Emergency Preparedness, Response and Situational Awareness
CEU: 1
10:30 AM – 11:30 AM
Fully Staffed: New Ways We Approach Hiring & Training
10:30 AM – 11:30 AM
Fully Staffed: New Ways We Approach Hiring & Training
Location: Orange County Convention Center, W304 E-H
Main Presenter:
Yvonne K. Vazquez, BS, ENP, CMCP, EID
– Sacramento Regional Fire EMS Communications Center
Co-Presenter:
Nolan Saulter, CTO EID
– Sacramento Regional Fire EMS Communications Center
Co-Presenter:
Tyler Stoddard, CTO
– Sacramento Regional Fire EMS Communications Center
Co-Presenter:
Katherine A. Shelton, ENP, EID
– Sacramento Regional Fire/EMS Communications Center
Communications Center Management
CEU: 1
10:30 AM – 11:30 AM
Lead Loud: Leadership Lessons to Make Some Noise About
10:30 AM – 11:30 AM
Lead Loud: Leadership Lessons to Make Some Noise About
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Roxanne D. Van Gundy, CPE, RPL, ENP, CMCP
– Lyon County KS Emergency Communications Center
Leadership Development
CEU: 1
10:30 AM – 11:30 AM
Technology Drives Efficiency
10:30 AM – 11:30 AM
Technology Drives Efficiency
Location: Orange County Convention Center, W204 A-B
Main Presenter:
WIlliam Karnadi, MPA, CEM, CBCP
– Syracuse University
Co-Presenter:
Carl Loerzel
– Syracuse University
Co-Presenter:
Andrew Stockton
– Syracuse University
NG9-1-1 and Emerging Technologies
CEU: 1
12:45 PM – 1:15 PM
Think Tank: What's the Point? Meetings That Matter
12:45 PM – 1:15 PM
Think Tank: What's the Point? Meetings That Matter
Location: Orange County Convention Center, West C Lobby, Level 2
Main Presenter:
Ariana Kitty, RPL ENP CMCP
– Paducah Police Emergency Communications Services Division
Main Presenter:
Deranecque Sims, ENP, CPE, CMCP
– Memphis Police Emergency Communications Bureau
1:00 PM – 2:00 PM
April 10, 2023 - A Day That Changed Louisville
1:00 PM – 2:00 PM
April 10, 2023 - A Day That Changed Louisville
Location: Orange County Convention Center, W209
Main Presenter:
Jody Meiman
– Louisville Metro Emergency Services / MetroSafe 911
Co-Presenter:
Emily David
– Louisville Metro Emergency Services/MetroSafe 911
Co-Presenter:
Dana Frost
– Louisville Metro Emergency Services/MetroSafe 911
Co-Presenter:
Pat McNeill
– Louisville Metro Emergency Services/MetroSafe 911
Co-Presenter:
Jenny Sabie
– Louisville Metro Emergency Services/MetroSafe 911
Emergency Preparedness, Response and Situational Awareness
CEU: 1
1:00 PM – 2:00 PM
Conflict Management
1:00 PM – 2:00 PM
Conflict Management
Location: Orange County Convention Center, W304 E-H
Main Presenter:
Jason Long
– LevelUp 911 Training
Communications Center Management
CEU: 1
1:00 PM – 2:00 PM
Cumulative PTSI in a Dispatch Environment
1:00 PM – 2:00 PM
Cumulative PTSI in a Dispatch Environment
Location: Orange County Convention Center, W308
Main Presenter:
Shannon Polito, ENP RPL
– Help For the Headset
Wellness in the Emergency Communication Center
CEU: 1
1:00 PM – 2:00 PM
Cyber Hygiene: Good for You and Your Data
1:00 PM – 2:00 PM
Cyber Hygiene: Good for You and Your Data
Location: Orange County Convention Center, W208 B-C
Main Presenter:
Jason Jeffares, BS, ENP
– 911 Authority, LLC
Cybersecurity for Public Safety Communications
CEU: 1
1:00 PM – 2:00 PM
Dispatch From the Skies: Drones Leading the Charge
1:00 PM – 2:00 PM
Dispatch From the Skies: Drones Leading the Charge
Location: Orange County Convention Center, W203 B-C
Main Presenter:
Travis Hull
– First Responder Network Authority
Co-Presenter:
Samuel Jones
– Brookhaven Georgia Police Department
Co-Presenter:
Robert Barbera
– Public Safety & Emergency Management, New York City Office of Technology, and Innovation (OTI)
Co-Presenter:
Jason Revoldt
– Orlando Fire Department
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
1:00 PM – 2:00 PM
Fully Staffed: New Ways We Approach Hiring & Training
1:00 PM – 2:00 PM
Fully Staffed: New Ways We Approach Hiring & Training
Location: Orange County Convention Center, W205 A-B
Main Presenter:
Yvonne K. Vazquez, BS, ENP, CMCP, EID
– Sacramento Regional Fire EMS Communications Center
Co-Presenter:
Nolan Saulter, CTO EID
– Sacramento Regional Fire EMS Communications Center
Co-Presenter:
Tyler Stoddard, CTO
– Sacramento Regional Fire EMS Communications Center
Co-Presenter:
Katherine A. Shelton, ENP, EID
– Sacramento Regional Fire/EMS Communications Center
Communications Center Management- Repeat Session
CEU: 1
1:00 PM – 2:00 PM
Leveraging Video in 9-1-1: Advantages and Challenges
1:00 PM – 2:00 PM
Leveraging Video in 9-1-1: Advantages and Challenges
Location: Orange County Convention Center, W204 A-B
Main Presenter:
Ivan Whitaker, MBA, PMP, PMD, EMD-I
– MD Ally
NG9-1-1 and Emerging Technologies
CEU: 1
1:00 PM – 2:00 PM
Overcoming Poor Leadership
1:00 PM – 2:00 PM
Overcoming Poor Leadership
Location: Orange County Convention Center, W206
Main Presenter:
Michael Dunkwu
– Hexagon
Co-Presenter:
Lisa Marie Platske
– Upside Thinking LLC.
Frontline Telecommunicator
CEU: 1
1:00 PM – 2:00 PM
Prepare to Advocate!
1:00 PM – 2:00 PM
Prepare to Advocate!
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Zachary Dykes, RPL
– Missouri State Highway Patrol
Co-Presenter:
Toby Akers, CMCP
– City of Roanoke E911
Leadership Development
CEU: 1
1:00 PM – 2:00 PM
Resilient PNT for Mission Critical Communications
1:00 PM – 2:00 PM
Resilient PNT for Mission Critical Communications
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Rob Clark
– NextNav
Co-Presenter:
Erik Loberg
Radio and Wireless Communications Technologies
CEU: 1
1:00 PM – 2:00 PM
The NIJ's Sentinel Events Initiative's Impact on 9-1-1
1:00 PM – 2:00 PM
The NIJ's Sentinel Events Initiative's Impact on 9-1-1
Location: Orange County Convention Center, W207 A-B
Main Presenter:
Renee Thornton
Cutting Edge Developments
CEU: 1
1:30 PM – 3:30 PM
ECC Tour: Seminole County Sheriff’s Office Tour
1:30 PM – 3:30 PM
ECC Tour: Seminole County Sheriff’s Office Tour
Location: Orange County Convention Center, West A/B Lobby, Level 1
2:00 PM – 5:00 PM
AFC Lab (Local Advisors Only)
2:00 PM – 5:00 PM
AFC Lab (Local Advisors Only)
Location: Orange County Convention Center, W312 B-C
Sponsored By
2:30 PM – 3:30 PM
Advocacy Listening Session: Your Voice, Our Focus
2:30 PM – 3:30 PM
Advocacy Listening Session: Your Voice, Our Focus
Location: Orange County Convention Center, W207 A-B
Main Presenter:
Alison Venable
– APCO International
Cutting Edge Developments
CEU: 1
2:30 PM – 3:30 PM
Emergency Communications Planning: World Cup 2026
2:30 PM – 3:30 PM
Emergency Communications Planning: World Cup 2026
Location: Orange County Convention Center, W209
Main Presenter:
Billy Bob Brown, Jr.
– CISA
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:30 PM – 3:30 PM
FirstNet Innovation in Kansas
2:30 PM – 3:30 PM
FirstNet Innovation in Kansas
Location: Orange County Convention Center, W203 B-C
Main Presenter:
Jennifer McIntyre
– First Responder Network Authority
Co-Presenter:
Michele Abbott
– Kansas 911 Coordinating Council
Co-Presenter:
Ellen Wernicke
– Kansas 911 Coordinating Council
Co-Presenter:
Kyle Hoffman
– Kansas House of Representatives
Co-Presenter:
Dami Bullock
– RapidDeploy
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
2:30 PM – 3:30 PM
Lead Loud: Leadership Lessons to Make Some Noise About
2:30 PM – 3:30 PM
Lead Loud: Leadership Lessons to Make Some Noise About
Location: Orange County Convention Center, W205 A-B
Main Presenter:
Roxanne D. Van Gundy, CPE, RPL, ENP, CMCP
– Lyon County KS Emergency Communications Center
Leadership Development- Repeat Session
CEU: 1
2:30 PM – 3:30 PM
Public Safety Systems Monitoring: Why, Where and Who
2:30 PM – 3:30 PM
Public Safety Systems Monitoring: Why, Where and Who
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Mark J. Cady
– LB Comms-LLC
Radio and Wireless Communications Technologies
CEU: 1
2:30 PM – 3:30 PM
Saying Farewell: Employee Off-boarding
2:30 PM – 3:30 PM
Saying Farewell: Employee Off-boarding
Location: Orange County Convention Center, W304 E-H
Main Presenter:
Sondra Wesley, BS- Criminal Justice, Certified Law Enforcement Instructor
– Prepared
Communications Center Management
CEU: 1
2:30 PM – 3:30 PM
SBCSD Cyber Attack Debrief
2:30 PM – 3:30 PM
SBCSD Cyber Attack Debrief
Location: Orange County Convention Center, W208 B-C
Main Presenter:
Angela Haddad, MS, ENP, CMCP
– San Bernardino County Sheriff
Co-Presenter:
Christopher Boutros, MS
– San Bernardino County Sheriff's Department
Cybersecurity for Public Safety Communications
CEU: 1
2:30 PM – 3:30 PM
The ECC Director's Role in Crisis Level Incidents
2:30 PM – 3:30 PM
The ECC Director's Role in Crisis Level Incidents
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Karima Holmes, RPL
– DHS/CISA
Co-Presenter:
Melissa A. Alterio, M.S., CPE, RPL
– Cobb County 911
Co-Presenter:
Desiree Arnold
– Atlanta PD
Co-Presenter:
Heather McGaffin
– DC OUC
Leadership Development
CEU: 1
2:30 PM – 3:30 PM
What Kind of Employee Are You? Who Do You Want to Be?
2:30 PM – 3:30 PM
What Kind of Employee Are You? Who Do You Want to Be?
Location: Orange County Convention Center, W206
Main Presenter:
Amy L. Collins, ENP, CTO, Alternate TAC
– Kingsport Emergency Communications District
Frontline Telecommunicator
CEU: 1
2:30 PM – 3:30 PM
What Should I Expect From NG9-1-1 ESInet Services?
2:30 PM – 3:30 PM
What Should I Expect From NG9-1-1 ESInet Services?
Location: Orange County Convention Center, W204 A-B
Main Presenter:
Mark Titus, MS
– AT&T
Co-Presenter:
Jimmy Lichtenstein
– AT&T
NG9-1-1 and Emerging Technologies
CEU: 1
2:30 PM – 3:30 PM
Zero Suicide Kits
2:30 PM – 3:30 PM
Zero Suicide Kits
Location: Orange County Convention Center, W308
Main Presenter:
Dawn Summer Shumway
– Ada County Sheriff's Office
Wellness in the Emergency Communication Center
CEU: 1
4:00 PM – 5:00 PM
First General Business Session
4:00 PM – 5:00 PM
First General Business Session
Location: Orange County Convention Center, W311
5:00 PM – 6:00 PM
Washington Chapter Meeting
5:00 PM – 6:00 PM
Washington Chapter Meeting
Location: Orange County Convention Center, W307 C-D
5:15 PM – 6:15 PM
Corporate Partner and Conference Sponsor Reception (Invitation Only)
5:15 PM – 6:15 PM
Corporate Partner and Conference Sponsor Reception (Invitation Only)
Location: Rosen Centre, Signature 2
5:30 PM – 7:00 PM
New Attendee Reception (Invitation Only)
5:30 PM – 7:00 PM
New Attendee Reception (Invitation Only)
Location: Rosen Centre, Junior Ballroom
Sponsored By
6:30 PM – 7:30 PM
International Welcome Reception (Invitation Only)
6:30 PM – 7:30 PM
International Welcome Reception (Invitation Only)
Location: Rosen Centre, Salon 17-18
Sponsored By
7:00 PM – 9:00 PM
CPE Alumni Reception (Invitation Only)
7:00 PM – 9:00 PM
CPE Alumni Reception (Invitation Only)
Location: Rosen Centre, Salon 1-2
Monday, August 5, 2024
7:00 AM – 4:30 PM
Registration & Member Voting
7:00 AM – 4:30 PM
Registration & Member Voting
Location: Orange County Convention Center, West A/B Lobby, Level 1
Sponsored By
7:15 AM – 8:15 AM
2024 RPL Graduate Breakfast (Invitation Only)
7:15 AM – 8:15 AM
2024 RPL Graduate Breakfast (Invitation Only)
Location: Rosen Centre, Salon 5-6
Sponsored By
7:30 AM – 8:15 AM
ECC Award Winner Breakfast (Invitation Only)
7:30 AM – 8:15 AM
ECC Award Winner Breakfast (Invitation Only)
Location: Orange County Convention Center, W414 A
8:00 AM – 4:00 PM
APCO Store
8:00 AM – 4:00 PM
APCO Store
Location: Orange County Convention Center, West A/B Lobby, Level 2
8:00 AM – 5:00 PM
AFC Lab (Local Advisors Only)
8:00 AM – 5:00 PM
AFC Lab (Local Advisors Only)
Location: Orange County Convention Center, W312 B-C
Sponsored By
8:00 AM – 5:00 PM
Quiet Room
8:00 AM – 5:00 PM
Quiet Room
Location: Orange County Convention Center, W306 A
Sponsored By
8:30 AM – 10:00 AM
Opening General Session & Keynote Address
8:30 AM – 10:00 AM
Opening General Session & Keynote Address
Location: Orange County Convention Center, Valencia Ballroom
Keynote Speaker:
Scott Kelly
Sponsored By
CEU: 1
10:00 AM – 10:20 AM
Mindful Meditation Session
10:00 AM – 10:20 AM
Mindful Meditation Session
Location: Orange County Convention Center, W308
Sponsored By
10:00 AM – 11:00 AM
Oklahoma Chapter Meeting
10:00 AM – 11:00 AM
Oklahoma Chapter Meeting
Location: Orange County Convention Center, W307 C-D
10:30 AM – 10:50 AM
Mindful Meditation Session
10:30 AM – 10:50 AM
Mindful Meditation Session
Location: Orange County Convention Center, W308
Sponsored By
10:30 AM – 11:00 AM
Bolstering Resiliency: FirstNet as a Backup to 9-1-1
10:30 AM – 11:00 AM
Bolstering Resiliency: FirstNet as a Backup to 9-1-1
Location: Exhibit Hall 444
Main Presenter:
Mark Titus, MS
– AT&T
Presentation Theater
10:30 AM – 11:15 AM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
10:30 AM – 11:15 AM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
Location: Exhibit Hall 400
10:30 AM – 11:30 AM
How to Lead High Impact Teams
10:30 AM – 11:30 AM
How to Lead High Impact Teams
Location: Exhibit Hall 2139
Main Presenter:
Stephen J. Johnson, MA
– Cambridge Emergency Communications
Career Advancement Center
CEU: 1
11:00 AM – 11:20 AM
Chair Yoga Session
11:00 AM – 11:20 AM
Chair Yoga Session
Location: Orange County Convention Center, W308
Sponsored By
11:00 AM – 12:00 PM
APCO IntelliComm Live Demo
11:00 AM – 12:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
11:15 AM – 11:45 AM
APCO’s Vision for NG9-1-1 and Resources to Help ECCs Prepare
11:15 AM – 11:45 AM
APCO’s Vision for NG9-1-1 and Resources to Help ECCs Prepare
Location: Exhibit Hall 444
Main Presenter:
Jeffrey Cohen
– APCO International
Presentation Theater
11:30 AM – 11:50 AM
Chair Yoga Session
11:30 AM – 11:50 AM
Chair Yoga Session
Location: Orange County Convention Center, W308
Sponsored By
11:30 AM – 12:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
11:30 AM – 12:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
Location: Exhibit Hall 400
11:45 AM – 12:45 PM
Dispatch to Director: Lessons Learned and a Story of Growth
11:45 AM – 12:45 PM
Dispatch to Director: Lessons Learned and a Story of Growth
Location: Exhibit Hall 2139
Main Presenter:
Tamara Bell, CMCP, RPL, CPE
– Southwest Regional Communications Center
Career Advancement Center
CEU: 1
12:00 PM – 12:20 PM
Sound Bath Session
12:00 PM – 12:20 PM
Sound Bath Session
Location: Orange County Convention Center, W308
Sponsored By
12:00 PM – 12:30 PM
Two New Frontiers: The Cellular Space Race and Maritime Response
12:00 PM – 12:30 PM
Two New Frontiers: The Cellular Space Race and Maritime Response
Location: Exhibit Hall 444
Presenter:
Doug Harder
– First Responder Network Authority
Presenter:
Fred Scalera
– AT&T FirstNet
Presenter:
Mohammed Baig
– FirstNet Program at AT&T
Presentation Theater
12:00 PM – 2:00 PM
AFC Advisor Luncheon (Invitation Only)
12:00 PM – 2:00 PM
AFC Advisor Luncheon (Invitation Only)
Location: The Oceanaire Seafood Room Orlando , Dining Room
Sponsored By
12:30 PM – 12:50 PM
Sound Bath Session
12:30 PM – 12:50 PM
Sound Bath Session
Location: Orange County Convention Center, W308
Sponsored By
12:30 PM – 1:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
12:30 PM – 1:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
Location: Exhibit Hall 400
12:45 PM – 1:15 PM
Verizon Frontline: Delivering on the Promise of 5G
12:45 PM – 1:15 PM
Verizon Frontline: Delivering on the Promise of 5G
Location: Exhibit Hall 444
Main Presenter:
Alex Brosky
Main Presenter:
Jason Buria
Presentation Theater
1:00 PM – 2:00 PM
Illinois Chapter Meeting
1:00 PM – 2:00 PM
Illinois Chapter Meeting
Location: Orange County Convention Center, W307 C-D
1:00 PM – 2:00 PM
Succession Planning: You Should Train Your Replacement
1:00 PM – 2:00 PM
Succession Planning: You Should Train Your Replacement
Location: Exhibit Hall 2139
Main Presenter:
Gigi Smith
– Mission Critical Partners
Career Advancement Center
CEU: 1
1:30 PM – 2:00 PM
Benefits of a Mission Critical LTE network
1:30 PM – 2:00 PM
Benefits of a Mission Critical LTE network
Location: Exhibit Hall 444
Main Presenter:
Rob Butts
– L3Harris Technologies
Co-Presenter:
Captain Brian Screws
– Georgia Department of Public Safety
Co-Presenter:
David Keith
– Southern Linc
Presentation Theater
1:30 PM – 2:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
1:30 PM – 2:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
Location: Exhibit Hall 400
2:00 PM – 2:30 PM
Think Tank: APCO's New Career Instructor Program
2:00 PM – 2:30 PM
Think Tank: APCO's New Career Instructor Program
Location: Orange County Convention Center, West C Lobby, Level 2
Main Presenter:
Timothy Scanlon
– APCO International, Inc.
2:00 PM – 3:00 PM
100 Ways to Show Employees Appreciation
2:00 PM – 3:00 PM
100 Ways to Show Employees Appreciation
Location: Orange County Convention Center, W304 E-H
Main Presenter:
Stephan M. Bunker, BS Criminal Justice, MEd Adult Education
– Maine Fire Protection Commission
Communications Center Management
CEU: 1
2:00 PM – 3:00 PM
A Skyward Shift: Designing PSAPs for Emotional Resilience
2:00 PM – 3:00 PM
A Skyward Shift: Designing PSAPs for Emotional Resilience
Location: Orange County Convention Center, W308
Main Presenter:
David A. Navarrete, MSc, MBA, EDRA CORE
– Sky Factory, Inc.
Wellness in the Emergency Communication Center
CEU: 1
2:00 PM – 3:00 PM
APCO IntelliComm Live Demo
2:00 PM – 3:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
2:00 PM – 3:00 PM
Building a Community of Belonging in the ECC
2:00 PM – 3:00 PM
Building a Community of Belonging in the ECC
Location: Orange County Convention Center, W206
Main Presenter:
Katy Myers, CPE, ENP MSML
– NORCOM
Frontline Telecommunicator
CEU: 1
2:00 PM – 3:00 PM
How Digital Alerts Are Transforming Emergency Response
2:00 PM – 3:00 PM
How Digital Alerts Are Transforming Emergency Response
Location: Orange County Convention Center, W207 A-B
Main Presenter:
Karin Marquez
– RapidSOS
Co-Presenter:
Dick Bauer
– Honeywell
Co-Presenter:
David Rogers
– Raptor Technologies
Cutting Edge Developments
CEU: 1
2:00 PM – 3:00 PM
Is Your PSAP Ready to Embrace Innovation?
2:00 PM – 3:00 PM
Is Your PSAP Ready to Embrace Innovation?
Location: Orange County Convention Center, W204 A-B
Main Presenter:
Chantal Levert
– Motorola Solutions
Co-Presenter:
Travis Jensen
– ADOA - Arizona Strategic Enterprise Technology (ASET) Office
Co-Presenter:
Kim A. Siepert
– Motorola Solutions
Co-Presenter:
Carlton Ray
– Shelby County 911
NG9-1-1 and Emerging Technologies
CEU: 1
2:00 PM – 3:00 PM
Livestreaming Body-Worn Cameras Improves Safety for All
2:00 PM – 3:00 PM
Livestreaming Body-Worn Cameras Improves Safety for All
Location: Orange County Convention Center, W203 B-C
Main Presenter:
Jennifer Harder
– First Responder Network Authority
Co-Presenter:
James Hilles
– Alliance Police Department
Co-Presenter:
Monika Lee
– Daytona Beach Police Department
Co-Presenter:
Cornelia Sigworth
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
2:00 PM – 3:00 PM
Make a Splash! You Can Make a Difference Beyond Your Center!
2:00 PM – 3:00 PM
Make a Splash! You Can Make a Difference Beyond Your Center!
Location: Orange County Convention Center, W205 A-B
Main Presenter:
Zachary Dykes, RPL
– Missouri State Highway Patrol
Co-Presenter:
Trae R. Maeder, RPL, ENP
– Lee County Port Authority
Leadership Development- Repeat Session
CEU: 1
2:00 PM – 3:00 PM
Network Migration of 800 BDAs
2:00 PM – 3:00 PM
Network Migration of 800 BDAs
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Creighton S. Watley, GROL, NICET IB-PSC Tech III, NICET IB-PSC Design, PMP
– Puget Sound Emergency Radio Network
Co-Presenter:
Sean Douglas
– PSERN
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 3:00 PM
Outsourcing Cybersecurity in Public Safety
2:00 PM – 3:00 PM
Outsourcing Cybersecurity in Public Safety
Location: Orange County Convention Center, W208 B-C
Main Presenter:
Jamie Ginn, PhD h. c.
– OTM Cyber
Co-Presenter:
Devin Lukomski
– OTM Cyber
Cybersecurity for Public Safety Communications
CEU: 1
2:00 PM – 3:00 PM
What I Learned About YOUR Center!
2:00 PM – 3:00 PM
What I Learned About YOUR Center!
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Tracy Eldridge, ENP
– On Scene First
Leadership Development
CEU: 1
2:00 PM – 4:00 PM
ECC Tour: Orlando Operations Center Tour
2:00 PM – 4:00 PM
ECC Tour: Orlando Operations Center Tour
Location: Orange County Convention Center, West A/B Lobby, Level 1
2:15 PM – 2:45 PM
Taking 911 Beyond the Call with CentralSquare® Vertex NG911™ Call Handling
2:15 PM – 2:45 PM
Taking 911 Beyond the Call with CentralSquare® Vertex NG911™ Call Handling
Location: Exhibit Hall 444
Main Presenter:
Jordan Witt
– CentralSquare Technologies
Presentation Theater
2:15 PM – 3:15 PM
Key to Success: Essential Early Leadership Development
2:15 PM – 3:15 PM
Key to Success: Essential Early Leadership Development
Location: Exhibit Hall 2139
Main Presenter:
Samantha Johnson, FL APCO Board Member
– Hernando County Sheriff's Office
Career Advancement Center
CEU: 1
2:30 PM – 3:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
2:30 PM – 3:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
Location: Exhibit Hall 400
2:30 PM – 4:00 PM
California Chapter Meeting
2:30 PM – 4:00 PM
California Chapter Meeting
Location: Orange County Convention Center, W307 C-D
3:00 PM – 3:30 PM
Overcoming Language Barriers: AI's Role in Transforming 911 Communication with Translation
3:00 PM – 3:30 PM
Overcoming Language Barriers: AI's Role in Transforming 911 Communication with Translation
Location: Exhibit Hall 444
Main Presenter:
Alex Dizengof
– Carbyne
Presentation Theater
3:30 PM – 4:15 PM
K9 Dog Demonstrations - "FL Firefighters Safety & Health Collaborative"
3:30 PM – 4:15 PM
K9 Dog Demonstrations - "FL Firefighters Safety & Health Collaborative"
Location: Exhibit Hall 400
3:30 PM – 4:30 PM
Bridging the Language Gap in 9-1-1 Call Processing
3:30 PM – 4:30 PM
Bridging the Language Gap in 9-1-1 Call Processing
Location: Orange County Convention Center, W207 A-B
Main Presenter:
Christopher Dew, MS ENP
– Convey911
Cutting Edge Developments
CEU: 1
3:30 PM – 4:30 PM
Build, Join or Both? Best Radio System for My Agency
3:30 PM – 4:30 PM
Build, Join or Both? Best Radio System for My Agency
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Brad Barber
– Federal Engineering, Inc.
Co-Presenter:
Rajit Jhaver, MBA
– Federal Engineering, Inc.
Radio and Wireless Communications Technologies
CEU: 1
3:30 PM – 4:30 PM
Can You Really Change a 30-Year-Old Culture?
3:30 PM – 4:30 PM
Can You Really Change a 30-Year-Old Culture?
Location: Orange County Convention Center, W304 E-H
Main Presenter:
Kimberly A. Miller, Ph.D. and 20+ years in public safety
– Kimberly A. Miller & Associates, LLC
Co-Presenter:
Vivian C. Gonzalez, BA, POST Certified Academy Intermediate Instructor
– San Jose Police Department
Co-Presenter:
Jennifer Hern, CMCP
– San Jose Police Department
Communications Center Management
CEU: 1
3:30 PM – 4:30 PM
Complacency Kills
3:30 PM – 4:30 PM
Complacency Kills
Location: Orange County Convention Center, W206
Main Presenter:
Morrissa L. Ahl-Moyer
– North Carolina Center for Missing Persons
Frontline Telecommunicator
CEU: 1
3:30 PM – 4:30 PM
Hurricane Ian & Idalia: FL-TERT & FL-COMU
3:30 PM – 4:30 PM
Hurricane Ian & Idalia: FL-TERT & FL-COMU
Location: Orange County Convention Center, W209
Main Presenter:
Natalia Duran, CPE
– FL-APCO/NENA Chapter
Co-Presenter:
Lisa Cahill
– Marion County Public Safety
Co-Presenter:
Jason Matthews
– Lake County Sheriff | Florida Communications Unit
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM – 4:30 PM
Know Thyself and Others: How to Use Emotional Intelligence
3:30 PM – 4:30 PM
Know Thyself and Others: How to Use Emotional Intelligence
Location: Orange County Convention Center, W205 A-B
Main Presenter:
Adam Timm
– The Healthy Dispatcher
Frontline Telecommunicator-Repeat Session
CEU: 1
3:30 PM – 4:30 PM
Leadering Out Loud
3:30 PM – 4:30 PM
Leadering Out Loud
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Deranecque Sims, ENP, CPE, CMCP
– Memphis Police Emergency Communications Bureau
Leadership Development
CEU: 1
3:30 PM – 4:30 PM
Maui Wildfire Response
3:30 PM – 4:30 PM
Maui Wildfire Response
Location: Orange County Convention Center, W203 B-C
Main Presenter:
Doug Harder
– First Responder Network Authority
Co-Presenter:
Eric Peniata
– City of Riverside Fire Department and California Task Force 6
Co-Presenter:
Kelley Adley
– FirstNet, Built w/ AT&T
Co-Presenter:
Frederick Scalera
– FirstNet Program at AT&T
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
3:30 PM – 4:30 PM
Solving Resource Overload: 9-1-1 Cyber Resource Hub
3:30 PM – 4:30 PM
Solving Resource Overload: 9-1-1 Cyber Resource Hub
Location: Orange County Convention Center, W208 B-C
Main Presenter:
Ryan ford
– Cybersecurity and Infrastructure Security Agency (CISA)
Co-Presenter:
Mark Buchholz
– Washington County Consolidated Communications Agency
Co-Presenter:
Greg Holcomb
– Lake County Public Safety Communications
Cybersecurity for Public Safety Communications
CEU: 1
3:30 PM – 4:30 PM
The 10 Commandments of Leadership
3:30 PM – 4:30 PM
The 10 Commandments of Leadership
Location: Exhibit Hall 2139
Main Presenter:
Anthony N. LaPine, Stanford MBA, MSEE, BSEE
– Hiplink Software
Career Advancement Center
CEU: 1
3:30 PM – 4:30 PM
Undoing the Damage of the Compartmentalization Culture
3:30 PM – 4:30 PM
Undoing the Damage of the Compartmentalization Culture
Location: Orange County Convention Center, W308
Main Presenter:
Shannon Polito, ENP RPL
– Help For the Headset
Wellness in the Emergency Communication Center
CEU: 1
3:30 PM – 4:30 PM
Where Is My Jetpack? A 9-1-1 Telecommunicator's Dream
3:30 PM – 4:30 PM
Where Is My Jetpack? A 9-1-1 Telecommunicator's Dream
Location: Orange County Convention Center, W204 A-B
Main Presenter:
Katy Myers, CPE, ENP MSML
– NORCOM
NG9-1-1 and Emerging Technologies
CEU: 1
3:45 PM – 4:15 PM
Enhancing Emergency Response: The Role of the Connected First Responder
3:45 PM – 4:15 PM
Enhancing Emergency Response: The Role of the Connected First Responder
Location: Exhibit Hall 444
Main Presenter:
Dami Bullock
– RapidDeploy
Presentation Theater
4:00 PM – 5:00 PM
APCO IntelliComm Live Demo
4:00 PM – 5:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
4:30 PM – 5:00 PM
NG911 Leveraging End-to-End Public Cloud - SaaS
4:30 PM – 5:00 PM
NG911 Leveraging End-to-End Public Cloud - SaaS
Location: Exhibit Hall 444
Main Presenter:
Eric Caddy
– NGA
Presentation Theater
5:00 PM – 6:00 PM
Atlantic Chapter Meeting
5:00 PM – 6:00 PM
Atlantic Chapter Meeting
Location: Orange County Convention Center, W307 C-D
5:30 PM – 7:00 PM
Young Professional Mixer (Invitation Only)
5:30 PM – 7:00 PM
Young Professional Mixer (Invitation Only)
Location: JoJo's ShakeBar, Bar & Side Patio
Sponsored By
7:00 PM – 9:00 PM
IntelliComm Networking Party (invitation only)
7:00 PM – 9:00 PM
IntelliComm Networking Party (invitation only)
Location: Ole'Red Orlando
Tuesday, August 6, 2024
7:00 AM – 4:30 PM
Registration & Member Voting
7:00 AM – 4:30 PM
Registration & Member Voting
Location: Orange County Convention Center, West A/B Lobby, Level 1
Sponsored By
8:00 AM – 10:00 AM
Distinguished Achievers Breakfast
8:00 AM – 10:00 AM
Distinguished Achievers Breakfast
Location: Orange County Convention Center, Valencia Ballroom
Keynote Speaker:
Anthony Robles
Sponsored By
CEU: 1
8:00 AM – 12:00 PM
APCO Store
8:00 AM – 12:00 PM
APCO Store
Location: Orange County Convention Center, West A/B Lobby, Level 2
8:00 AM – 5:00 PM
NRPC CAPRAD Technical Seminar
8:00 AM – 5:00 PM
NRPC CAPRAD Technical Seminar
Location: Orange County Convention Center, W312 B-C
8:00 AM – 5:00 PM
Quiet Room
8:00 AM – 5:00 PM
Quiet Room
Location: Orange County Convention Center, W306 A
Sponsored By
10:00 AM – 10:20 AM
Mindful Meditation Session
10:00 AM – 10:20 AM
Mindful Meditation Session
Location: Orange County Convention Center, W308
Sponsored By
10:15 AM – 3:30 PM
Large ECC Directors Roundtable (Invitation Only)
10:15 AM – 3:30 PM
Large ECC Directors Roundtable (Invitation Only)
Location: Rosen Centre, Salon 9-10
10:15 AM – 3:30 PM
Medium ECC Directors Roundtable (Invitation Only)
10:15 AM – 3:30 PM
Medium ECC Directors Roundtable (Invitation Only)
Location: Rosen Centre, Salon 3-4
10:15 AM – 3:30 PM
Small ECC Directors Roundtable (Invitation Only)
10:15 AM – 3:30 PM
Small ECC Directors Roundtable (Invitation Only)
Location: Rosen Centre, Salon 1-2
10:30 AM – 10:50 AM
Mindful Meditation Session
10:30 AM – 10:50 AM
Mindful Meditation Session
Location: Orange County Convention Center, W308
Sponsored By
10:30 AM – 11:00 AM
Technological Advances for Emergency Preparedness, Response and Situational Awareness
10:30 AM – 11:00 AM
Technological Advances for Emergency Preparedness, Response and Situational Awareness
Location: Exhibit Hall 444
Main Presenter:
Lashinda Stair
– Motorola Solutions
Co-Presenter:
Alan Melvin
– Motorola Solutions
Presentation Theater
10:30 AM – 11:15 AM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
10:30 AM – 11:15 AM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
Location: Exhibit Hall 400
10:30 AM – 11:30 AM
APCO IntelliComm Live Demo
10:30 AM – 11:30 AM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
10:30 AM – 11:30 AM
Rising to the Top: Successful Promotions
10:30 AM – 11:30 AM
Rising to the Top: Successful Promotions
Location: Exhibit Hall 2139
Main Presenter:
Aimee Jarrell
– APCO International
Career Advancement Center
CEU: 1
11:00 AM – 11:20 AM
Chair Yoga Session
11:00 AM – 11:20 AM
Chair Yoga Session
Location: Orange County Convention Center, W308
Sponsored By
11:15 AM – 11:45 AM
Migrating to the Cloud – Benefits to Public Safety
11:15 AM – 11:45 AM
Migrating to the Cloud – Benefits to Public Safety
Location: Exhibit Hall 444
Main Presenter:
Jimmy Lichtenstein
– AT&T
Presentation Theater
11:30 AM – 11:50 AM
Chair Yoga Session
11:30 AM – 11:50 AM
Chair Yoga Session
Location: Orange County Convention Center, W308
Sponsored By
11:30 AM – 12:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
11:30 AM – 12:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
Location: Exhibit Hall 400
11:30 AM – 12:30 PM
APCO IntelliComm Live Demo
11:30 AM – 12:30 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
11:45 AM – 12:45 PM
Introspection: Self-Reflection and Development
11:45 AM – 12:45 PM
Introspection: Self-Reflection and Development
Location: Exhibit Hall 2139
Main Presenter:
Jesse Martin, KAI-MP
– Harrisonburg-Rockingham ECC
Career Advancement Center
CEU: 1
12:00 PM – 12:20 PM
Sound Bath Session
12:00 PM – 12:20 PM
Sound Bath Session
Location: Orange County Convention Center, W308
Sponsored By
12:00 PM – 12:30 PM
Using Artificial Intelligence, Applications and What’s Next
12:00 PM – 12:30 PM
Using Artificial Intelligence, Applications and What’s Next
Location: Exhibit Hall 444
Presenter:
John Persano
– Amazon Web Services
Presenter:
Doug Gartner
– Amazon Web Services
Presentation Theater
12:00 PM – 1:30 PM
Past Presidents and Life Members Luncheon (Invitation Only)
12:00 PM – 1:30 PM
Past Presidents and Life Members Luncheon (Invitation Only)
Location: Rosen Centre, Everglades Restaurant
12:30 PM – 12:50 PM
Sound Bath Session
12:30 PM – 12:50 PM
Sound Bath Session
Location: Orange County Convention Center, W308
Sponsored By
12:30 PM – 1:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
12:30 PM – 1:15 PM
K9 Dog Demonstrations - "Nassau County Sheriff’s Office"
Location: Exhibit Hall 400
12:30 PM – 4:00 PM
Reminiscing with History Makers Interviews
12:30 PM – 4:00 PM
Reminiscing with History Makers Interviews
Location: Rosen Centre, Salon 5
12:45 PM – 1:15 PM
911-Initiated AED Response
12:45 PM – 1:15 PM
911-Initiated AED Response
Location: Exhibit Hall 444
Presenter:
Richard Price, MPA
– PulsePoint Foundation
Presentation Theater
1:00 PM – 2:00 PM
APCO IntelliComm Live Demo
1:00 PM – 2:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
1:00 PM – 2:00 PM
It's Not Communication If You're the Only One Talking
1:00 PM – 2:00 PM
It's Not Communication If You're the Only One Talking
Location: Exhibit Hall 2139
Main Presenter:
Kevin D. Neal
Career Advancement Center
CEU: 1
1:00 PM – 2:00 PM
Tennessee Chapter Meeting
1:00 PM – 2:00 PM
Tennessee Chapter Meeting
Location: Orange County Convention Center, W307 C-D
1:00 PM – 3:00 PM
APCO Adjunct Interviews (Invitation Only)
1:00 PM – 3:00 PM
APCO Adjunct Interviews (Invitation Only)
Location: Rosen Centre, Salon 13
1:00 PM – 3:00 PM
ECC Tour: Orlando Operations Center Tour
1:00 PM – 3:00 PM
ECC Tour: Orlando Operations Center Tour
Location: Orange County Convention Center, West A/B Lobby, Level 1
1:30 PM – 2:00 PM
It’s the End of the NG9-1-1 World as We Know It
1:30 PM – 2:00 PM
It’s the End of the NG9-1-1 World as We Know It
Location: Exhibit Hall 444
Main Presenter:
Jared Hertzler, ENP
– Comtech
Presentation Theater
1:30 PM – 2:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
1:30 PM – 2:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
Location: Exhibit Hall 400
1:30 PM – 2:30 PM
9-1-1 Where’s the Emergency?
1:30 PM – 2:30 PM
9-1-1 Where’s the Emergency?
Location: Orange County Convention Center, W204 A-B
Main Presenter:
Penny Willoughby
– what3words
Co-Presenter:
Nikki McGraw
– Kennesaw Acworth 911
Co-Presenter:
Scott Warner, GISP, FPEM
– Baldwin County 9-1-1
Co-Presenter:
Bradley Myers
– Bradenton Police Department
NG9-1-1 and Emerging Technologies
CEU: 1
1:30 PM – 2:30 PM
Beyond Thank You: Expressing Appreciation at Work
1:30 PM – 2:30 PM
Beyond Thank You: Expressing Appreciation at Work
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Stephen J. Johnson, MA
– Cambridge Emergency Communications
Leadership Development
CEU: 1
1:30 PM – 2:30 PM
Boosting 9-1-1 Staff Performance, Retention and Mental Health
1:30 PM – 2:30 PM
Boosting 9-1-1 Staff Performance, Retention and Mental Health
Location: Orange County Convention Center, W308
Main Presenter:
Patrick Botz
Co-Presenter:
Michele Surdam, ENP
– Prince William County Government Department of Public Safety Communications
Co-Presenter:
Sonny Saxton, EMT-P, ENP
– Charlottesville-UVA-Albemarle County Emergency Communications Center
Co-Presenter:
Kari Morrissey
– Anoka County Emergency Communications Center – 911
Co-Presenter:
Maureen Dieckmann
– Moetivations Inc
Wellness in the Emergency Communication Center
CEU: 1
1:30 PM – 2:30 PM
Can You Really Change a 30-Year-Old Culture?
1:30 PM – 2:30 PM
Can You Really Change a 30-Year-Old Culture?
Location: Orange County Convention Center, W205 A-B
Main Presenter:
Kimberly A. Miller, Ph.D. and 20+ years in public safety
– Kimberly A. Miller & Associates, LLC
Co-Presenter:
Vivian C. Gonzalez, BA, POST Certified Academy Intermediate Instructor
– San Jose Police Department
Co-Presenter:
Jennifer Hern, CMCP
– San Jose Police Department
Communications Center Management- Repeat Session
CEU: 1
1:30 PM – 2:30 PM
Chester County, PA, Manhunt/Escaped Prisoner D. Cavalcante
1:30 PM – 2:30 PM
Chester County, PA, Manhunt/Escaped Prisoner D. Cavalcante
Location: Orange County Convention Center, W209
Main Presenter:
Jason Suydam
– Chester County Sheriff's Office Chester County Department of Emergency Services
Co-Presenter:
Justin McClure
– County of Chester
Co-Presenter:
William C. Meadowcroft, Jr.
– County of Chester
Co-Presenter:
Warren Messerschmidt
– County of Chester
Emergency Preparedness, Response and Situational Awareness
CEU: 1
1:30 PM – 2:30 PM
Director in Distress: Destigmatizing Mental Health for Leaders
1:30 PM – 2:30 PM
Director in Distress: Destigmatizing Mental Health for Leaders
Location: Orange County Convention Center, W304 E-H
Main Presenter:
Renee Thornton
Co-Presenter:
Tanya Dillon
– RCMP
Communications Center Management
CEU: 1
1:30 PM – 2:30 PM
FirstNet in Our Schools
1:30 PM – 2:30 PM
FirstNet in Our Schools
Location: Orange County Convention Center, W203 B-C
Main Presenter:
Gerald Risner
– First Responder Network Authority
Co-Presenter:
Jason Stoddard
– Charles County Public Schools (MD)
Co-Presenter:
Jason Helman
– University of Tennessee
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
1:30 PM – 2:30 PM
I'm in Pursuit!
1:30 PM – 2:30 PM
I'm in Pursuit!
Location: Orange County Convention Center, W206
Main Presenter:
Zachary Dykes, RPL
– Missouri State Highway Patrol
Frontline Telecommunicator
CEU: 1
1:30 PM – 2:30 PM
Implementation of Wellness Practices and Policies
1:30 PM – 2:30 PM
Implementation of Wellness Practices and Policies
Location: Orange County Convention Center. W207 A-B
Main Presenter:
Maggie DeBoard
– Herndon Police Department
Co-Presenter:
Michael Bourke, PhD
– Michael Bourke, Ph.D., PLLC
Cutting Edge Developments
CEU: 1
1:30 PM – 2:30 PM
In the Eye of the Cyber Storm
1:30 PM – 2:30 PM
In the Eye of the Cyber Storm
Location: Orange County Convention Center, W208 B-C
Main Presenter:
Jay Kaine
– Motorola Solutions
Co-Presenter:
Tyler Brodbeck
– Motorola Solutions
Cybersecurity for Public Safety Communications
CEU: 1
1:30 PM – 2:30 PM
What Could Go Wrong? Importance of a Solid Support Contract
1:30 PM – 2:30 PM
What Could Go Wrong? Importance of a Solid Support Contract
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Ramya Doraisamy, MS
– Altairis Technology Partners
Co-Presenter:
Jaime Martinez
– Altairis Technology Partners LLC
Co-Presenter:
Richard Townend
– Altairis Technology Partners LLC
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 2:30 PM
Think Tank: Personal Financial Wellness: Introduction to the Basics
2:00 PM – 2:30 PM
Think Tank: Personal Financial Wellness: Introduction to the Basics
Location: Orange County Convention Center, West C Lobby, Level 2
Main Presenter:
Casey L. Flemings
– Hamilton County 9-1-1 ECD
Think Tank
2:15 PM – 2:45 PM
BKR 9000 + InteropONE = Practical PTT over Broadband
2:15 PM – 2:45 PM
BKR 9000 + InteropONE = Practical PTT over Broadband
Location: Exhibit Hall 444
Main Presenter:
James Teel
– BK Technologies
Presentation Theater
2:15 PM – 3:15 PM
Launching beyond the console
2:15 PM – 3:15 PM
Launching beyond the console
Location: Exhibit Hall 2139
Main Presenter:
Toby Akers, CMCP
– City of Roanoke E911
Career Advancement Center
CEU: 1
2:30 PM – 3:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
2:30 PM – 3:15 PM
K9 Dog Demonstrations - "Winter Park Police Department"
Location: Exhibit Hall 400
3:00 PM – 3:30 PM
Modernizing Your PSAP: Next-Generation Emergency Response driven by Mission Critical Networks and Cloud Infrastructure
3:00 PM – 3:30 PM
Modernizing Your PSAP: Next-Generation Emergency Response driven by Mission Critical Networks and Cloud Infrastructure
Location: Exhibit Hall 444
Main Presenter:
Chris Hill
– Carbyne
Co-Presenter:
Scott Agnew
– FirstNet Program at AT&T
Presentation Theater
3:00 PM – 4:00 PM
Active Shooter: Dispatching in the Line of Fire
3:00 PM – 4:00 PM
Active Shooter: Dispatching in the Line of Fire
Location: Orange County Convention Center, W205 A-B
Main Presenter:
Andrea Fox
– WCCCA
Frontline Telecommunicator-Repeat Session
CEU: 1
3:00 PM – 4:00 PM
Alleviating the Health Challenges of Telecommunicators
3:00 PM – 4:00 PM
Alleviating the Health Challenges of Telecommunicators
Location: Orange County Convention Center, W206
Main Presenter:
Peter Goldstein
– Clearchoice Headsets & Technology
Co-Presenter:
Aaron Gitler
– Starkey Headsets
Co-Presenter:
Nicole Lopez
– Salt Lake Valley Emergency Communications Center
Frontline Telecommunicator
CEU: 1
3:00 PM – 4:00 PM
APCO IntelliComm Live Demo
3:00 PM – 4:00 PM
APCO IntelliComm Live Demo
Location: Exhibit Hall 1139
3:00 PM – 4:00 PM
Federal Collaboration in Support of ECC Technologies
3:00 PM – 4:00 PM
Federal Collaboration in Support of ECC Technologies
Location: Orange County Convention Center, W203 B-C
Main Presenter:
Kim Coleman Madsen
– First Responder Network Authority
Co-Presenter:
Brian Tegtmeyer, ENP
– National Highway Transportation Safety Administration
Co-Presenter:
Renee Gordon, MBA, SHRM-CP, CPE, ENP
– Alexandria Department of Emergency and Customer Communications
Co-Presenter:
Jeremy Hill, Retired Fire Captain, CPE
– NTIA, Office of Public Safety Communications
Co-Presenter:
Karima Holmes, RPL
– DHS/CISA
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
3:00 PM – 4:00 PM
I’m All Wellnessed Out!
3:00 PM – 4:00 PM
I’m All Wellnessed Out!
Location: Orange County Convention Center, W308
Main Presenter:
Maureen Dieckmann
– Moetivations Inc
Wellness in the Emergency Communication Center
CEU: 1
3:00 PM – 4:00 PM
If Disney Ran YourEmergency Communications Center
3:00 PM – 4:00 PM
If Disney Ran YourEmergency Communications Center
Location: Orange County Convention Center, W304 E-H
Main Presenter:
JaCorey Glaude, ENP, RPL, CMCP
Communications Center Management
CEU: 1
3:00 PM – 4:00 PM
Importance of Indoor Mapping Data for Keeping Schools Safe
3:00 PM – 4:00 PM
Importance of Indoor Mapping Data for Keeping Schools Safe
Location: Orange County Convention Center, W209
Main Presenter:
Ed Parkinson
– RapidSOS
Co-Presenter:
Jeff Liebl
– GeoComm
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:00 PM – 4:00 PM
Manage Performance With Feedback: Bring Out the Best
3:00 PM – 4:00 PM
Manage Performance With Feedback: Bring Out the Best
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Adam Timm
– The Healthy Dispatcher
Leadership Development
CEU: 1
3:00 PM – 4:00 PM
Mutual-Aid in Minutes
3:00 PM – 4:00 PM
Mutual-Aid in Minutes
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Brad Steiner
– First Net, Built with AT&T
Radio and Wireless Communications Technologies
CEU: 1
3:00 PM – 4:00 PM
Policy Violations, Compromise, Cyber Attacks, Oh My!
3:00 PM – 4:00 PM
Policy Violations, Compromise, Cyber Attacks, Oh My!
Location: Orange County Convention Center, W208 B-C
Main Presenter:
Mike Hoover
– Parsons IPKeys
Co-Presenter:
Loney Crist
– Parsons IPKeys
Cybersecurity for Public Safety Communications
CEU: 1
3:00 PM – 4:00 PM
Reducing Response Times by Reimagining Technology
3:00 PM – 4:00 PM
Reducing Response Times by Reimagining Technology
Location: Orange County Convention Center, W207 A-B
Main Presenter:
Don Redmond
– BRINC
Cutting Edge Developments
CEU: 1
3:00 PM – 4:00 PM
Sometimes You Need to Go Where Everybody Knows Your Name
3:00 PM – 4:00 PM
Sometimes You Need to Go Where Everybody Knows Your Name
Location: Orange County Convention Center, W204 A-B
Main Presenter:
Brooks Shannon, ENP
– Esri
NG9-1-1 and Emerging Technologies
CEU: 1
4:15 PM – 5:15 PM
Second General Business Session
4:15 PM – 5:15 PM
Second General Business Session
Location: Orange County Convention Center, W311
5:15 PM – 6:00 PM
First & Second Vice President Reception
5:15 PM – 6:00 PM
First & Second Vice President Reception
Location: Orange County Convention Center, W311 Foyer
6:30 PM – 10:00 PM
APCO Block Party!
6:30 PM – 10:00 PM
APCO Block Party!
Location: Universal Studios Florida, Universal Studios Florida
Sponsored By
Wednesday, August 7, 2024
7:30 AM – 9:30 AM
Chapter Officers and CCAM Breakfast
7:30 AM – 9:30 AM
Chapter Officers and CCAM Breakfast
Location: Rosen Centre, Signature 2
7:30 AM – 11:30 AM
Institute Adjunct Instructor Appreciation Breakfast (Invitation Only)
7:30 AM – 11:30 AM
Institute Adjunct Instructor Appreciation Breakfast (Invitation Only)
Location: Rosen Centre, Salon 15-16
Sponsored By
8:00 AM – 9:00 AM
Nevada Chapter Meeting
8:00 AM – 9:00 AM
Nevada Chapter Meeting
Location: Orange County Convention Center, W307 C-D
8:00 AM – 9:30 AM
Registration & Member Voting
8:00 AM – 9:30 AM
Registration
Location: Orange County Convention Center, West A/B Lobby, Level 1
Sponsored By
8:00 AM – 5:00 PM
AFC Lab (Local Advisors Only)
8:00 AM – 5:00 PM
AFC Lab (Local Advisors Only)
Location: Orange County Convention Center, W312 B-C
Sponsored By
8:00 AM – 5:00 PM
Quiet Room
8:00 AM – 5:00 PM
Quiet Room
Location: Orange County Convention Center, W306 A
Sponsored By
8:15 AM – 8:45 AM
Think Tank: Prioritizing Employee Retention During a Staffing Crisis
8:15 AM – 8:45 AM
Think Tank: Prioritizing Employee Retention During a Staffing Crisis
Location: Orange County Convention Center, West C Lobby, Level 2
Main Presenter:
Crystal N. Lawrence, CPE, RPL, ENP
– Association of Public-Safety Communications Officials (APCO) International, Inc.
Think Tank
8:30 AM – 9:30 AM
9-1-1 Comms and Critters With 42-PU
8:30 AM – 9:30 AM
9-1-1 Comms and Critters With 42-PU
Location: Orange County Convention Center, W308
Main Presenter:
Heather Blaney, CTO
– Knox County Central Dispatch
Wellness in the Emergency Communication Center
CEU: 1
8:30 AM – 9:30 AM
Be Who YOU Need(ed)!
8:30 AM – 9:30 AM
Be Who YOU Need(ed)!
Location: Orange County Convention Center, W206
Main Presenter:
Kris Inman, MA, RYT-200
– The Healthy Dispatcher
Frontline Telecommunicator
CEU: 1
8:30 AM – 9:30 AM
Building Effective Emergency Response for Live Events
8:30 AM – 9:30 AM
Building Effective Emergency Response for Live Events
Location: Orange County Convention Center, W209
Main Presenter:
Dami Bullock
– RapidDeploy
Co-Presenter:
Jerel Frazier, RPL
– Arizona Dept. of Administration
Emergency Preparedness, Response and Situational Awareness
CEU: 1
8:30 AM – 9:30 AM
Engaging the Overnight Shift: Strategies for Success
8:30 AM – 9:30 AM
Engaging the Overnight Shift: Strategies for Success
Location: Orange County Convention Center, W304 E-H
Main Presenter:
Sondra Wesley, BS- Criminal Justice, Certified Law Enforcement Instructor
– Prepared
Communications Center Management
CEU: 1
8:30 AM – 9:30 AM
Ethical Leadership in an Unethical World
8:30 AM – 9:30 AM
Ethical Leadership in an Unethical World
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Jonathan Goldman, CPE, RPL
– Lakes Region Mutual Fire Aid
Leadership Development
CEU: 1
8:30 AM – 9:30 AM
Find Cyber Threats Using Artificial Intelligence
8:30 AM – 9:30 AM
Find Cyber Threats Using Artificial Intelligence
Location: Orange County Convention Center, W208 B-C
Main Presenter:
Pranshu Bajpai, PhD
– Motorola Solutions
Cybersecurity for Public Safety Communications
CEU: 1
8:30 AM – 9:30 AM
Lessons Learned From Coverage Testing
8:30 AM – 9:30 AM
Lessons Learned From Coverage Testing
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Cheryl Giggetts, MBA
– CTA Consultants, LLC
Co-Presenter:
Curtis Johnson
– CTA Consultants
Radio and Wireless Communications Technologies
CEU: 1
8:30 AM – 9:30 AM
Project 25 CAP Quarterly Open Meeting
8:30 AM – 9:30 AM
Project 25 CAP Quarterly Open Meeting
Location: Orange County Convention Center, W306 B
8:30 AM – 9:30 AM
Real-Time AI Assisted Radio Transcription Technology
8:30 AM – 9:30 AM
Real-Time AI Assisted Radio Transcription Technology
Location: Orange County Convention Center, W207 A-B
Main Presenter:
Milan R. Mueller, MA in Geography
– Smart Response Technologies
Cutting Edge Developments
CEU: 1
8:30 AM – 9:30 AM
Reducing Response Times by Reimagining Technology
8:30 AM – 9:30 AM
Reducing Response Times by Reimagining Technology
Location: Orange County Convention Center, W205 A-B
Main Presenter:
Don Redmond
– BRINC
Cutting Edge Developments- Repeat Session
CEU: 1
8:30 AM – 9:30 AM
ROG the Dog: Providing Calm and Care in the Middle of Chaos
8:30 AM – 9:30 AM
ROG the Dog: Providing Calm and Care in the Middle of Chaos
Location: Orange County Convention Center, W203 B-C
Main Presenter:
Kelley Adley
– FirstNet, Built w/ AT&T
Co-Presenter:
Ryan Fields Spack
– FirstNet Program at AT&T
Co-Presenter:
Shawn Gaither
– Nelson County E-911 Center
Co-Presenter:
Jesse Baker
– Global Medical Response (GMR)
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
8:30 AM – 9:30 AM
The Expanded Emergency Response Ecosystem in NG9-1-1
8:30 AM – 9:30 AM
The Expanded Emergency Response Ecosystem in NG9-1-1
Location: Orange County Convention Center, W204 A-B
Main Presenter:
Michael Dame, MPA
– NTIA
Co-Presenter:
Jeremy Hill, Retired Fire Captain, CPE
– NTIA, Office of Public Safety Communications
Co-Presenter:
Lee Ann Magoski
Co-Presenter:
Karl Fasold
NG9-1-1 and Emerging Technologies
CEU: 1
9:30 AM – 11:00 AM
Chapter Officer Workshop
9:30 AM – 11:00 AM
Chapter Officer Workshop
Location: Orange County Convention Center, W307 C-D
10:00 AM – 11:00 AM
AI/ML in NG911: Value Propositions for Telecommunicators
10:00 AM – 11:00 AM
AI/ML in NG911: Value Propositions for Telecommunicators
Location: Orange County Convention Center, W204 A-B
Main Presenter:
Norman Speicher
– DHS S&T
Co-Presenter:
Sridhar Kowdley
– Department of Homeland Security, Science & Technology Directorate
Co-Presenter:
Max Romanik
– Corner Alliance
NG9-1-1 and Emerging Technologies
CEU: 1
10:00 AM – 11:00 AM
Artificial Intelligence for Training
10:00 AM – 11:00 AM
Artificial Intelligence for Training
Location: Orange County Convention Center, W304 E-H
Main Presenter:
Charles M. Vitale, RPL, ENP, CPE
– Emergency Communications Department
Communications Center Management
CEU: 1
10:00 AM – 11:00 AM
Culture, the Movie
10:00 AM – 11:00 AM
Culture, the Movie
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Patrice Coleman, MBA, CPE, ENP, RPL, CMCP
– Metropolitan Nashville Department of Emergency Communications
Leadership Development
CEU: 1
10:00 AM – 11:00 AM
Enhance Response and Collaboration with Alert Technology
10:00 AM – 11:00 AM
Enhance Response and Collaboration with Alert Technology
Location: Orange County Convention Center, W209
Main Presenter:
Darin Dillard
– Caliber Public Safety
Co-Presenter:
Todd Thompson
– Caliber Public Safety
Co-Presenter:
Isaac Sprague
– Caliber Public Safety
Emergency Preparedness, Response and Situational Awareness
CEU: 1
10:00 AM – 11:00 AM
FCC Update
10:00 AM – 11:00 AM
FCC Update
Location: Orange County Convention Center, W207 A-B
Cutting Edge Developments
CEU: 1
10:00 AM – 11:00 AM
Imagine Listening
10:00 AM – 11:00 AM
Imagine Listening
Location: Orange County Convention Center, W308
Main Presenter:
Ricardo Martinez, II
– Within the Trenches Media
Wellness in the Emergency Communication Center
CEU: 1
10:00 AM – 11:00 AM
In Your Own Backyard: Human Trafficking Awareness
10:00 AM – 11:00 AM
In Your Own Backyard: Human Trafficking Awareness
Location: Orange County Convention Center, W206
Main Presenter:
Crystal N. Lawrence, CPE, RPL, ENP
– Association of Public-Safety Communications Officials (APCO) International, Inc.
Frontline Telecommunicator
CEU: 1
10:00 AM – 11:00 AM
Is Your ECC Prepared for Cyber’s Worst?
10:00 AM – 11:00 AM
Is Your ECC Prepared for Cyber’s Worst?
Location: Orange County Convention Center, W208 B-C
Main Presenter:
John Casler
– L3Harris Technologies
Co-Presenter:
Sean Scott
– SecuLore an Exacom company
Cybersecurity for Public Safety Communications
CEU: 1
10:00 AM – 11:00 AM
LMR/LTE Interoperability Successes and Best Practices
10:00 AM – 11:00 AM
LMR/LTE Interoperability Successes and Best Practices
Location: Orange County Convention Center, W203 B-C
Main Presenter:
Chris Kindelspire
– First Responder Network Authority
Co-Presenter:
Andrea Baughn
– Integrated Public Safety Commission, Indiana
Co-Presenter:
Heidi Taylor
– City of Dallas Georgia Police Department
Co-Presenter:
Harley Watts
– Vanderbilt Emergency Communications (VECOM)
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
10:00 AM – 11:00 AM
The Importance of P25 Coverage and Network Design
10:00 AM – 11:00 AM
The Importance of P25 Coverage and Network Design
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Justin Carnagey
– Texas County (Oklahoma) 9-1-1 Trust Authority
Co-Presenter:
Robert Stolz, ENP
– Stolz Telecom Companies
Radio and Wireless Communications Technologies
CEU: 1
10:00 AM – 11:00 AM
Zero Suicide Kits
10:00 AM – 11:00 AM
Zero Suicide Kits
Location: Orange County Convention Center, W205 A-B
Main Presenter:
Dawn Summer Shumway
– Ada County Sheriff's Office
Wellness in the Emergency Communication Center- Repeat Session
CEU: 1
10:00 AM – 3:00 PM
CAC Meeting and Lunch
10:00 AM – 3:00 PM
CAC Meeting and Lunch
Location: Rosen Centre, Salon 13
11:30 AM – 1:30 PM
Food For Thought Luncheon
11:30 AM – 1:30 PM
Food For Thought Luncheon
Location: Orange County Convention Center, Valencia Ballroom
Keynote Speaker:
Duncan Wardle
CEU: 1
1:45 PM – 2:15 PM
Think Tank: Being Fit and Healthy in the Communications Center
1:45 PM – 2:15 PM
Think Tank: Being Fit and Healthy in the Communications Center
Location: Orange County Convention Center, West C Lobby, Level 2
Main Presenter:
Harold Downs
– Naperville (IL) Emergency Communications Center
Think Tank
2:00 PM – 3:00 PM
April 10, 2023 - A Day That Changed Louisville
2:00 PM – 3:00 PM
April 10, 2023 - A Day That Changed Louisville
Location: Orange County Convention Center, W205 A-B
Main Presenter:
Jody Meiman
– Louisville Metro Emergency Services / MetroSafe 911
Co-Presenter:
Emily David
– Louisville Metro Emergency Services/MetroSafe 911
Co-Presenter:
Dana Frost
– Louisville Metro Emergency Services/MetroSafe 911
Co-Presenter:
Pat McNeill
– Louisville Metro Emergency Services/MetroSafe 911
Co-Presenter:
Jenny Sabie
– Louisville Metro Emergency Services/MetroSafe 911
Emergency Preparedness, Response and Situational Awareness- Repeat Session
CEU: 1
2:00 PM – 3:00 PM
Building Your Agency’s Public Education Program
2:00 PM – 3:00 PM
Building Your Agency’s Public Education Program
Location: Orange County Convention Center, W206
Main Presenter:
Ryan J. Dedmon, MA
– 911 Training Institute
Co-Presenter:
Cassie Sexton
– Mindbase
Frontline Telecommunicator
CEU: 1
2:00 PM – 3:00 PM
Elevating Public Safety Through Cybersecurity Education
2:00 PM – 3:00 PM
Elevating Public Safety Through Cybersecurity Education
Location: Orange County Convention Center, W208 B-C
Main Presenter:
Megan Bixler, RPL
– APCO International
Cybersecurity for Public Safety Communications
CEU: 1
2:00 PM – 3:00 PM
Emotional Labor: Service with a Smile
2:00 PM – 3:00 PM
Emotional Labor: Service with a Smile
Location: Orange County Convention Center, W308
Main Presenter:
Emily Zavala, BA
– Gold Line Positive Solutions
Wellness in the Emergency Communication Center
CEU: 1
2:00 PM – 3:00 PM
First Responder Smart Tracking Challenge Lessons Learned
2:00 PM – 3:00 PM
First Responder Smart Tracking Challenge Lessons Learned
Location: Orange County Convention Center, W203 B-C
Main Presenter:
Randy Kerr
– First Responder Network Authority
Co-Presenter:
Alex Gorsuch
– Ascent Integrated Tech
Co-Presenter:
Sonny Kirkley
– Indiana University Crisis Technologies Innovation Lab
Co-Presenter:
Dale Rolfson
– Indianapolis Fire Department
Co-Presenter:
Jarod Koon
– Ellettsville Police Department
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
2:00 PM – 3:00 PM
How to Prepare for the “Oh No!”
2:00 PM – 3:00 PM
How to Prepare for the “Oh No!”
Location: Orange County Convention Center, W209
Main Presenter:
Sebrina Jackson, ENP, RPL, CMCP
– Metro Nashville Dept of Emergency Communications
Co-Presenter:
Kathy Hogan, RPL
– Metro Nashville Dept of Emergency Communications
Emergency Preparedness, Response and Situational Awareness
CEU: 1
2:00 PM – 3:00 PM
Medical Liability: Food for Thought!
2:00 PM – 3:00 PM
Medical Liability: Food for Thought!
Location: Orange County Convention Center, W304 E-H
Main Presenter:
Dorothy Cave
– APCO Institute
Communications Center Management
CEU: 1
2:00 PM – 3:00 PM
NG9-1-1: The Change Management & Training Challenge
2:00 PM – 3:00 PM
NG9-1-1: The Change Management & Training Challenge
Location: Orange County Convention Center, W204 A-B
Main Presenter:
Steve Raucher
– RapidDeploy
Co-Presenter:
Jacob Saur, ENP
– Arlington County Virginia
NG9-1-1 and Emerging Technologies
CEU: 1
2:00 PM – 3:00 PM
P25 for the Future: New Standards, Interop & Security
2:00 PM – 3:00 PM
P25 for the Future: New Standards, Interop & Security
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Stephen A. Nichols
– PROJECT 25 TECHNOLOGY INTEREST GROUP
Co-Presenter:
Andy Davis
– Motorola Solutions TIA TR-8
Co-Presenter:
James Downes
– DHS CISA
Co-Presenter:
Jeremy Elder
– L3Harris
Co-Presenter:
Scott Wright
– State of Connecticut Department of Emergency Service and Public Protection
Radio and Wireless Communications Technologies
CEU: 1
2:00 PM – 3:00 PM
The AI-Augmented ECC
2:00 PM – 3:00 PM
The AI-Augmented ECC
Location: Orange County Convention Center, W207 A-B
Main Presenter:
Chad Brothers, ENP, PMP, CMCP
– Comtech Telecommunications Corp.
Cutting Edge Developments
CEU: 1
2:00 PM – 3:00 PM
The Best Investment Is in Yourself
2:00 PM – 3:00 PM
The Best Investment Is in Yourself
Location: Orange County Convention Center, W304 A-D
Co-Presenter:
Gina Edmunds
– APCO Institute
Main Presenter:
Timothy Scanlon
– APCO International, Inc.
Co-Presenter:
Steve Edwards
Leadership Development
CEU: 1
2:00 PM – 3:00 PM
Western Regional Consortium
2:00 PM – 3:00 PM
Western Regional Consortium
Location: Orange County Convention Center, W307 C-D
2:00 PM – 4:00 PM
ECC Tour: Orange County Sheriff’s Office Communications Center Tour
2:00 PM – 4:00 PM
ECC Tour: Orange County Sheriff’s Office Communications Center Tour
Location: Orange County Convention Center, West A/B Lobby, Level 1
2:00 PM – 4:00 PM
ECC Tour: Seminole County Sheriff’s Office Tour
2:00 PM – 4:00 PM
ECC Tour: Seminole County Sheriff’s Office Tour
Location: Orange County Convention Center, West A/B Lobby, Level 1
3:00 PM – 4:00 PM
Florida Chapter Meeting
3:00 PM – 4:00 PM
Florida Chapter Meeting
Location: Orange County Convention Center, W307 C-D
3:30 PM – 4:30 PM
Adopting the FEMA IPAWS Platform for Our Mobile Nation
3:30 PM – 4:30 PM
Adopting the FEMA IPAWS Platform for Our Mobile Nation
Location: Orange County Convention Center, W209
Main Presenter:
Norman Speicher
Emergency Preparedness, Response and Situational Awareness
CEU: 1
3:30 PM – 4:30 PM
Bee GOLDEN
3:30 PM – 4:30 PM
Bee GOLDEN
Location: Orange County Convention Center, W304 E-H
Main Presenter:
Rebecca A. Conners
– Charlottesville UVA Albemarle Emergency Communications Center
Co-Presenter:
Celeste Baldino, RPL
– Charlottesville UVA Albemarle Emergency Communications Center
Co-Presenter:
Jae L. Lohr, RPL,CMCP
– Charlottesville-UVA-Albemarle Emergency Communications Center
Communications Center Management
CEU: 1
3:30 PM – 4:30 PM
Can You Be An Imposter and a Leader?
3:30 PM – 4:30 PM
Can You Be An Imposter and a Leader?
Location: Orange County Convention Center, W304 A-D
Main Presenter:
Kimberly A. Miller, Ph.D. and 20+ years in public safety
– Kimberly A. Miller & Associates, LLC
Leadership Development
CEU: 1
3:30 PM – 4:30 PM
Case Study: Interoperability Into Statewide P25 Networks
3:30 PM – 4:30 PM
Case Study: Interoperability Into Statewide P25 Networks
Location: Orange County Convention Center, W202 B-C
Main Presenter:
Jeff Hunt
– Omnitronics
Radio and Wireless Communications Technologies
CEU: 1
3:30 PM – 4:30 PM
Extended Reality in the ECC
3:30 PM – 4:30 PM
Extended Reality in the ECC
Location: Orange County Convention Center, W204 A-B
Main Presenter:
D. Jeremy DeMar, M.A., CPE, ENP
– Intrado
NG9-1-1 and Emerging Technologies
CEU: 1
3:30 PM – 4:30 PM
FirstNet in Defense and National Security
3:30 PM – 4:30 PM
FirstNet in Defense and National Security
Location: Orange County Convention Center, W203 B-C
Main Presenter:
Calvin Prouty
– First Responder Network Authority
Co-Presenter:
Duane Eastmond
– US ARMY Sunny Point, NC
Co-Presenter:
Mark Santaw
– USAID
Co-Presenter:
Benjamin Collins
– Fort Stewart / Hunter Army Airfield (HAAF) Emergency Communications Center (ECC)
FirstNet: Transforming the Future of Emergency Communications
CEU: 1
3:30 PM – 4:30 PM
Imagine Listening
3:30 PM – 4:30 PM
Imagine Listening
Location: Orange County Convention Center, W205 A-B
Main Presenter:
Ricardo Martinez, II
– Within the Trenches Media
Wellness in the Emergency Communication Center- Repeat Session
CEU: 1
3:30 PM – 4:30 PM
Lessons Learned: When You Can't Save Them All
3:30 PM – 4:30 PM
Lessons Learned: When You Can't Save Them All
Location: Orange County Convention Center, W206
Main Presenter:
Shannon White
– Chesterfield Emergency Communications
Frontline Telecommunicator
CEU: 1
3:30 PM – 4:30 PM
Staying Afloat in 9-1-1
3:30 PM – 4:30 PM
Staying Afloat in 9-1-1
Location: Orange County Convention Center, W308
Main Presenter:
Halcyon Frank, ENP, APTD
– Halcyon Consulting Services, LLC
Co-Presenter:
Matt Harwell, MS, MA, ENP, CMCP
– Lincoln County Emergency Communications Center (NE)
Wellness in the Emergency Communication Center
CEU: 1
3:30 PM – 4:30 PM
The Ground Truth: Perspectives From ECC Leaders
3:30 PM – 4:30 PM
The Ground Truth: Perspectives From ECC Leaders
Location: Orange County Convention Center, W207 A-B
Main Presenter:
Jeffrey Cohen
– APCO International
Co-Presenter:
Jennifer Miles
Co-Presenter:
Nick DiCicco
Co-Presenter:
Aimee Chase
– Sioux Falls Fire Rescue
Co-Presenter:
Lee Ann Magoski
Cutting Edge Developments
CEU: 1
6:00 PM – 9:00 PM
Connect & Celebrate Reception and Dinner
6:00 PM – 9:00 PM
Connect & Celebrate Reception and Dinner
Location: Orange County Convention Center, Valencia Ballroom
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